A absolutely brilliant lady.. she listened to everything.. and very obliging lady.. everything she said was very personal.. couldn't ask for a better service...
Company replied
Location
Switch locationUnit 2 Bilston Road Retail Park, WV2 2PY Wolverhampton, West Midlands, GB
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Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... See more
Company replied
The sales in store , customer service and delivery were all excellent however I was very disappointed in the colour of my divan and headboard as it appeared very different to the showroom . I ordered... See more
Company replied
I wasn't harrassed as I started to browse the store, so it felt comfortale to browse without being pounced on by sales people. The help I did receive was genuine and time taken, didn't feel rushed, t... See more
Company details
About Bensons For Beds - Bilston Road
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, United Kingdom
- 1902455989
4.7
Excellent
259 reviews
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A absolutely brilliant lady.
A absolutely brilliant lady.. she listened to everything.. and very obliging lady.. everything she said was very personal.. couldn't ask for a better service...
15 September 2026
Reply from Bensons For Beds - Bilston Road
We're so pleased to hear you had such a brilliant experience and that our team member listened attentively and was very obliging. It's wonderful that you felt the service was personal and couldn't ask for better.
Team Bensons
Reply from Bensons For Beds - Bilston Road
Hello,
Thank you for your lovely review! 😊 We're delighted to hear you received great service from our friendly team. Providing a welcoming and helpful experience is what we strive for, so your feedback means a lot. Thank you for choosing us, and we hope you enjoy your new purchase!
Megan | Customer Care Specialist⭐
Bensons best for beds
Spent time with and didn't rush me.Listened to my needs and offered me options to suit my budget.Sales assistant was friendly and knowledgeable and ensured I benefited from the best deal available at the time.Lovely showroom
21 August 2026
Reply from Bensons For Beds - Bilston Road
Thank you for your wonderful review! We're so pleased to hear that you had such a positive experience with us. It's great to know that our sales assistant was able to take the time to understand your needs and help you find the best deal. We appreciate your kind words about our showroom.
Team Bensons
Disappointed
The sales in store , customer service and delivery were all excellent however I was very disappointed in the colour of my divan and headboard as it appeared very different to the showroom . I ordered dune beige but it looks grey … I had a replacement but still more grey than beige . The mattress and quality of the divan and head board is lovely , just the colour is not want I wanted Or expecting
7 August 2026
Reply from Bensons For Beds - Bilston Road
Hello Ros,
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the service you received from our store team, customer service colleagues, and delivery team, and that you're enjoying the quality of your mattress, divan, and headboard
We will feedback your comments internally,
Megan | Customer Care Specialist
The whole experience has gone without a…
The whole experience has gone without a hitch so far, and the salesman was very helpful and very knowledgeable
17 August 2026
Reply from Bensons For Beds - Bilston Road
We're so pleased to hear that your entire experience has gone smoothly so far. It's wonderful to know that our salesperson was very helpful and knowledgeable. Thank you for your kind feedback!
Team Bensons
Such helpful staff we were so impressed…
Such helpful staff we were so impressed
Nothing was too much trouble from the shop staff to the delivery team too
Would definitely recommend thank you
15 August 2026
Reply from Bensons For Beds - Bilston Road
Thank you for your wonderful feedback! We're so pleased to hear that our staff, from the shop to the delivery team, were so helpful and that nothing was too much trouble. We truly appreciate your recommendation!
Team Bensons
I dashed in with only half hour till…
I dashed in with only half hour till closing. The lady that dealt with me was lovely and didn’t make me feel that I needed to hurry up. Excellent service throughout. The men that delivered were polite,efficient and I am so happy with the quality of the bed. I have definitely noticed the quality of my sleep improving. Thankyou.
3 August 2026
Reply from Bensons For Beds - Bilston Road
We're so pleased to hear that your visit, even close to closing, was met with excellent service and that you didn't feel rushed. It's wonderful that our delivery team was polite and efficient, and we're especially happy to know that the quality of your new bed has improved your sleep. Thank you for your kind words!
Team Bensons
My bed came at the time they quoted
My bed came at the time they quoted. The bed is very good. So is the service. The team let me know when it was ready and that it was on its way to me. Cannot fault Benson Beds in anyway.
29 July 2026
Unprompted review
Reply from Bensons For Beds - Bilston Road
We're so pleased to hear that your bed arrived on time and that you are very happy with both the bed and the service. It's wonderful that our team kept you informed!
Team Bensons
The sale's man was amazing and it was…
The sale's man was amazing and it was delivered on time.
9 July 2026
Reply from Bensons For Beds - Bilston Road
Thank you for your lovely feedback! 😊 We're delighted to hear that our salesperson provided amazing service and that your delivery arrived on time. We really appreciate your kind words and hope you enjoy your new purchase!
Megan | Customer Care Specialist⭐🛏️
I would always tell people use Bensons…
I would always tell people use Bensons for beds. The staff so helpful, the beds amazing, I renewed everything. Can’t wait to get my new bed. How lucky am I. I’m going back in a couple of months to have a look at the wardrobes. Thank you All so much
21 July 2026
Reply from Bensons For Beds - Bilston Road
Thank you for your wonderful feedback! We're thrilled to hear that you'd recommend us and that our team made your experience such a positive one. It's fantastic to know you're pleased with your purchases and excited about your new bed😊
Reply from Bensons For Beds - Bilston Road
We are so pleased to hear that you experienced excellent service and top quality goods. Thank you for sharing your positive feedback with us!
Team Bensons
Great attentive staff
Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - who was running around the store lol. Would recommend and would visit again for future purchases.
21 July 2026
Reply from Bensons For Beds - Bilston Road
We're so pleased to hear about your excellent experience with our team member! It's wonderful that they were knowledgeable, attentive, and patient, making your visit calm and enjoyable. We're especially glad they were kind to your son.
Thank you for your positive review - Lauryn at Customer Care
Amazing service!
From your first step into the shop the staff are very patient and attentive. They're not pushy like most places. Me and my partner was there trying out beds for about to 1h-2h and the lady who served us(Lisa) was amazing! Happily answering all our questions and offering recommendations while being very patient
Shout out to Lisa at BFB Wolverhampton!
10/10 will order again!
We will definitely be coming back when the times comes for a new bed although that will be a good few years from now.
The delivery was great too! You get a 2h time slot of when to expect them as well as a phone call to notify you roughly when they will arrive. Delivery was quick and the two gentleman who delivered our bed was lovely and didn't even mind our pup barking at them( she was in another room out the way).
They was also more then happy to move the new bed to the room we needed it in so another 10/10 stars for service
20 June 2026
Reply from Bensons For Beds - Bilston Road
We are so pleased to hear about your fantastic experience with us! It's wonderful that our team provided patient and attentive service, making your bed selection enjoyable. We're also glad to know our delivery service was efficient and that our delivery crew was so accommodating. Thank you for sharing your kind words!
Team Bensons
Double mattress
I was allowed plenty of time to choose a new mattress. The staff (Raj) took me through all the options and helped me find the right one.
Extremely pleasant and helpful.
20 June 2026
Reply from Bensons For Beds - Bilston Road
We are so glad to hear you had such a pleasant and helpful experience finding your new mattress. We appreciate your kind words!
Team Bensons
Very friendly and so informative
Very friendly and so informative let me try the mattress to see which one I needed she gave me a quote and all the information I needed
15 June 2026
Unprompted review
Reply from Bensons For Beds - Bilston Road
We're so pleased our team was friendly and informative, helping you find the perfect mattress and providing all the information you needed. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Bilston Road
We are so happy the delivery service was good for you!
Team Bensons
The sales assistant Jean was amazing
The sales assistant Jean was amazing. She was patient knowledgeable and her guidance through the process was excellent. 👍🏾
29 May 2026
Reply from Bensons For Beds - Bilston Road
We're so pleased our sales assistant was patient and knowledgeable, providing excellent guidance. Thank you for your kind feedback.
Team Bensons
The service was excellent
The service was excellent, from helping to decide on which bed and matress to choose plus the delivery and installation.
28 May 2026
Reply from Bensons For Beds - Bilston Road
We're so pleased you received excellent service from choosing your bed and mattress to delivery and installation! Thank you for your feedback.
Team Bensons
Jean the very experienced assistent was…
Jean the very experienced assistent was excellent with her advice and had plenty time for us in our purchase.
Really great
1 June 2026
Unprompted review
Reply from Bensons For Beds - Bilston Road
We're so pleased our assistant provided excellent advice and ample time for your purchase. Thank you for your wonderful feedback!
Team Bensons
Friendly staff in Wolverhampton store.
Friendly staff in Wolverhampton store.
Helpful delivery staff
29 May 2026
Reply from Bensons For Beds - Bilston Road
We're so pleased you had a positive experience with our staff. Thank you!
Team Bensons
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