I was in dire need of a good night's sleep when I entered Benson's for Beds. They saved me from nights of twisting and turning and battling a brick of a mattress. They laid me down in their bed of... See more
Company replied
Location
Switch locationUnit 5 Shane Retail Park, Boucher Road, BT12 6UA Belfast, County Antrim Northern Ireland, GB
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Angela, from your Boucher Road shop in Belfast was very helpful. She used your mattress selection guide program to aide us in choosing the appropriate mattress based on our physical needs. She showed... See more
Company replied
From sales to delivery everyone was really helpful n delivery expectation was on point. The bed we ordered is gorgeous and was very easy to assemble. We are delighted with the product 😀
Company replied
Our experience from start to finish was great. Jen came over as soon as we came in to see how she could help. She was very helpful and explained everything but wasn’t pushy in any way, she just gave u... See more
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Company details
About Bensons For Beds - Belfast Ni Shane Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Shane Retail Park, Boucher Road, BT12 6UA, Belfast, County Antrim Northern Ireland, United Kingdom
4.7
Excellent
223 reviews
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Great range of stock and helpful staff
The selection of beds and mattresses was excellent and the showroom well presented. The staff member was very helpful and knowledgeable.
2 November 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful review! We're thrilled to hear you enjoyed our selection and found our showroom inviting. Our Boucher Road team takes pride in providing knowledgeable service, and it's great to know they made a positive impact. We look forward to helping you again!
From sales to delivery everyone was…
From sales to delivery everyone was really helpful n delivery expectation was on point. The bed we ordered is gorgeous and was very easy to assemble. We are delighted with the product 😀
26 October 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful review! We're thrilled to hear that our team provided excellent service and that you love your new bed. It's great to know the assembly was easy too. We appreciate your support and hope you enjoy your beautiful bed for years to come!
BOUCHER ROAD BELFAST STORE
From stepping into the store on the Boucher Rd, doing the mattress and pillow suitability test, speaking with the lovely helpful girl on the store floor, to purchasing, setting up my 0% loan and delivery of my new bed, mattress and pillows all areas deserve a 5star across the board
⭐ ⭐ ⭐ ⭐ ⭐
18 October 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your fantastic review! We're thrilled to hear you had such a positive experience from start to finish. Our team is dedicated to helping you find the perfect sleep solution. Enjoy your new bed and pillows, and we look forward to serving you again!
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your fantastic review! We're thrilled to hear that you had a 5-star experience with our retail, delivery, and comfort. Your satisfaction is our top priority, and we look forward to serving you again soon!
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind words! We're thrilled to hear you enjoyed our advice and found our customer service friendly. Your satisfaction is our top priority, and we look forward to serving you again soon!
Stress free
The whole experience from start to finish was relaxed with no sales pitch but very informative. Jen was amazing and she made the whole process seamless and straightforward.
The delivery was again straightforward and the guys were extremely helpful.
15 October 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that you had a relaxed and informative experience with Jen. Our team strives to make the process seamless, and it's great to know our delivery team met your expectations. We appreciate your support and look forward to serving you again!
All good but why do you not build wardrobes?
Furniture good and service was helpful and polite.
However would only assemble bed, not wardrobe and drawers.
11 October 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your review David, As my colleague Megan said we do not offer assemble through our own guys but if you are still stuck for a fitter the Boucher road shop has independent fitters who are able to work something out for you. Give us a call if you need 02890026789 and have a good day 👋
Clear and helpful advice
The lady we dealt with , Tia, was very helpful and friendly, she explained everything clearly
5 October 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind words! We're thrilled to hear that Tia provided you with helpful and friendly service. Our team is dedicated to ensuring a great experience for our customers. We look forward to serving you again soon!
Great customer service from start to…
Great customer service from start to finish. Team followed up with us at every step and made the whole process easy and quick.
3 October 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that our team made your experience easy and enjoyable. Providing excellent customer service is our top priority, and we're glad we could assist you every step of the way. We look forward to serving you again!
I was in dire need of a good night's…
I was in dire need of a good night's sleep when I entered Benson's for Beds. They saved me from nights of twisting and turning and battling a brick of a mattress.
They laid me down in their bed of science which assessed my sleep positions and suggested mattresses to me. Each one I lay on brought me closer to sleep heaven.
Finally, I chose my new mattress and bed and in just one week I've woken up in such comfort I thought I would never know again.
Thank you to the knowledgeable sales team including Fiona and the respectful and helpful delivery guys including Ross for saving my sleep and making the whole experience seamless.
29 September 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful review! We're thrilled to hear that our team, especially Fiona and Ross, helped you find the perfect mattress for a great night's sleep. Your comfort is our priority, and we're glad you had a seamless experience. Sleep well and enjoy your new bed! 😀
Initially our experience was great
Initially our experience was great, the sales person couldn’t do enough to get us to part with our money.Mattress got delivered and stank of damp, phoned the shop and basically got told it was nothing to do with them to phone customer services but good luck trying to get through!
15 August 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Hi Sonia arrangements have been made to replace mattress and we do apologise for an hassle caused and so sorry you feel 1 star rating as this is not the level of service we wish to provide, Tia lady spoke with in store had given correct information to report to customer service as it is them who deal with. Delivery has been arrange within the next few days. If any concerns issues please call us and we be happy to help.
Our experience from start to finish was…
Our experience from start to finish was great. Jen came over as soon as we came in to see how she could help. She was very helpful and explained everything but wasn’t pushy in any way, she just gave us the facts and let us decide. We asked a lot of questions and no matter what it was, she knew the answer and took time with us to make sure we understood and were comfortable with our choices.
27 September 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that Jen provided you with such a great experience. Our team is dedicated to helping our customers feel informed and comfortable. We appreciate your trust in us and look forward to serving you again! 😁
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our delivery service and staff. Your satisfaction is our top priority, and we look forward to serving you again soon!
Purchase and delivery experience excellent
Mattress arrived within organised time slot. Helpful pleasant delivery staff who carried it upstairs.
23 September 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that your mattress arrived on time and that our delivery team provided excellent service. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
Friendly staff and good delivery service
20 September 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind words! We strive to provide excellent customer service and are happy to hear that our staff and delivery services met your expectations. We appreciate your support and look forward to serving you again.
Paula was so helpful and good at…
Paula was so helpful and good at explaining all the different bed types and what might suit
16 September 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind words, ! We're thrilled to hear that Paula provided such informative and helpful guidance during your visit. It's our goal to help you find the perfect bed to suit your needs. We appreciate your feedback and hope to see you again soon! 😊🛏️ #HappyCustomers #CustomerSatisfaction
Excellent
Great customer service from initial visit in store right through to bed assembly and removal of old bed and mattress. Also got an ex display mattress for half price which is a great bargain and looks brand new.
13 September 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your fantastic review! 😊 We're delighted to hear that you experienced great customer service from your first visit to our store all the way through to delivery, assembly, and the removal of your old bed and mattress. It's even better to know you found a fantastic bargain with your ex-display mattress and that it looks as good as new! Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist⭐🛏️
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you for your kind words! Our team always strives to bring warmth and enthusiasm to our services. It means a lot to hear that it is noticed and appreciated by our customers!
Excellent service from a very informed
Excellent service from a very informed, knowledgeable and friendly member of staff.
3 September 2026
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that it was reflected in your experience. We look forward to serving you again soon! #CustomerSatisfaction #SuperiorService
Tia at Boucher Road location helped us…
Tia at Boucher Road location helped us find the perfect bed! Highly recommend her and the selection at Benson’s.
4 September 2026
Unprompted review
Reply from Bensons For Beds - Belfast Ni Shane Retail Park
"Thank you for the kind words, we're glad Tia was able to find you the perfect bed. We take pride in our selection at Benson's and we hope you continue to enjoy your purchase!" #happycustomers #perfectbed #BensonsAtYourService
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