Tom, in the Basingstoke store, was very patient and extremely helpful while we went through the process of choosing the right bed. Made sure we got exactly what we needed
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
Your staff very helpful, but not overwhelming, they were very knowledgable about the beds, mattresses, and other products available. The lady who served us was polite, well informed, and went out of h... See more
Company replied
Brilliant service. The shop was good, left us alone to try out the various beds. But on hand to answer questions. Delivery went smoothly great service all round. Would highly recommend Bensons. Great... See more
Company replied
We had excellent service from Maria on Sunday - she was really helpful and very knowledgeable, thank you
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
372 reviews
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We had excellent service from Maria on…
We had excellent service from Maria on Sunday - she was really helpful and very knowledgeable, thank you
17 June 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased you received excellent service. We appreciate your kind words about our helpful and knowledgeable team. Thank you for your positive feedback.
Team Bensons
excellent service
Tom, in the Basingstoke store, was very patient and extremely helpful while we went through the process of choosing the right bed. Made sure we got exactly what we needed
15 May 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased our team member was patient and extremely helpful in ensuring you found the right bed. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so pleased you received fabulous service and a great product! Thank you!
Team Bensons
Unfortunately this is my third mattress…
Unfortunately this is my third mattress in 3 years. I have had 2 defective mattresses and on the second replacement Customer Service and store experience was awful.
Store manager rude and unhelpful.
Customer Service showed no interest in my issues and took days to respond.
It took over 2 months from initial enquiry to getting new mattress.
25 May 2026
Reply from Bensons For Beds - Basingstoke
We’re very sorry to hear about your experience and apologise for the issues you’ve faced with both the mattresses and the level of service received. This is clearly not the standard we expect. Your feedback will be shared with the relevant teams for review. Thank you for taking the time to let us know.
Excellent greeting in shop very…
Excellent greeting in shop very pleasant everything happened as promised
11 June 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased everything happened as promised. Thank you for your kind feedback!
Team Bensons
Excellent customer service
Lucia was very helpful, informative and we really appreciated the way our query was dealt with.
We were listened to and not pressured at all
22 May 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're so pleased our team member was helpful and informative, and that you felt listened to and not pressured. Thank you for your kind words!
Team Bensons
Brilliant service
Brilliant service. The shop was good, left us alone to try out the various beds. But on hand to answer questions. Delivery went smoothly great service all round. Would highly recommend Bensons. Great quality, great service thank you Bensons
10 April 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you had such a brilliant experience with us! It's wonderful that our team provided great service and allowed you to browse comfortably. Thank you for your high recommendation!
Team Bensons
Your staff very helpful
Your staff very helpful, but not overwhelming, they were very knowledgable about the beds, mattresses, and other products available. The lady who served us was polite, well informed, and went out of her way to answer all our queries. She was most helpful, with pricing and explained offers available and when they expired.
29 May 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear our staff provided such helpful and knowledgeable service! It's wonderful that our team member was polite and went out of their way to assist you with pricing and offers. Thank you for your kind feedback!
Team Bensons
Basingstoke the best...
Lucy at Basingstoke was outstanding but understand sadly leaving soon, you can't afford to loose staff like her, what knowledge, what a sales person, nothing to much trouble.
26 May 2026
Reply from Bensons For Beds - Basingstoke
We are so happy to hear about your wonderful experience and appreciate you sharing your positive feedback. We value our team members greatly.
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're glad we could help!
Team Bensons
15/05/2026
We are very happy with the mattresses and the overall service provided. The delivery arrived on time, and the delivery team were very helpful and professional, especially when bringing the mattresses into the house. Excellent customer service and a smooth experience from start to finish. Highly recommended.
18 May 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased you're happy with your mattresses and the overall service! It's wonderful to hear the delivery team was helpful and professional, ensuring a smooth experience. Thank you for your high recommendation!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so glad you had a great experience! Thanks for sharing.
Team Bensons
Great service
Really helpful and knowledgeable, tested out quite a few mattresses.
Great service!
12 May 2026
Reply from Bensons For Beds - Basingstoke
We're so happy to hear our team was helpful and knowledgeable, and that you received great service! Thank you for sharing. ✨
Team Bensons - Jess
Reply from Bensons For Beds - Basingstoke
Thank you! 😊 We’re delighted to hear you received fast, friendly service and that you’re very happy with your purchase. Enjoy! ⭐
Very helpful staff
Very friendly staff, Lucy in particular. Delivery exceptionally helpful staff. Thank you
26 April 2026
Reply from Bensons For Beds - Basingstoke
Thank you for the lovely review! 😊 We’re so pleased you found our team friendly — especially Lucy — and that our delivery staff were exceptionally helpful too. We’ll be sure to pass on your thanks. Enjoy your purchase! 🌟
From showroom to delivery it was a…
From showroom to delivery it was a smooth process with friendly knowledgeable people at each stage
24 April 2026
Reply from Bensons For Beds - Basingstoke
Thank you! 😊 We’re delighted to hear everything went smoothly from the showroom through to delivery, with friendly and knowledgeable people at every step. Enjoy your new bed! 🛏️✨
Stuart Is amazing
Stuart was amazing, gave us all the time we needed to choose the correct bed and mattress for our Devon home. His knowelege was incredible, i would highly recommend him to anyone going in to the Basingstoke store
12 April 2026
Reply from Bensons For Beds - Basingstoke
Really appreciate your kind words! Stuart at our Basingstoke store will be thrilled to hear this. We’re so pleased he helped make your experience such a positive one,
Megan | Customer Care Specialist💜
Excellent friendly service
14 April 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback — we’re delighted to hear you received excellent, friendly service. We really appreciate you taking the time to share your experience.
Team Bensons
Good selection of mattresses
Good selection of mattresses were available to try, the staff was very helpful with giving insights and choosing the right one for us. They were also very good at keeping the kids entertained to help us make our decision.
11 April 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate your feedback! It's great to know you found a good mattress selection and that our team helped you choose the right one while keeping the kids entertained.
Team Bensons
Delivery team excellent
New bed delivered 9/4/26 . Shop team and especially the delivery team were excellent. Old bed out new bed in all cleared up you wouldn't know they'd been there . Thank you team
9 April 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Stephen ,
We're so happy to hear that the shop and delivery teams provided such excellent service! It's great to know the delivery was seamless and efficient. Thank you for sharing.
Team Bensons - Jessica
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