Jocelyn helped me choose a single bed for a 5 year old. She made it so much easier for me to decide as she explained the difference between the beds/mattresses I was looking at. There was no pressu... See more
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Store staff (Eric) very patient & helpful when I said what I needed from a bed. No problem when I needed to change delivery date. Kept informed re delivery. Delivery bang on time, courteous men had... See more
The service I received from Bensons for beds was great from John in the Ayr branch to fast delivery one week from ordering to delivery time slot. Would totally recommend
Eric was so helpful, just let me look around test different mattresses and give him a shout if I had any questions, that's the way I like to do things, 10 out of 10
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
544 reviews
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Excellent service from paul
12 August 2025
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We strive to provide excellent service to all our customers and we're thrilled to hear Paul delivered just that. See you soon
Ayr store experience
The staff in the Ayr store were friendly and very efficient. They obviously know the product lines and were very helpful and honest.
Happy to report an enjoyable face to face retail experience- which is sadly becoming rather rare these days. Jocelyn in particular was excellent.
9 August 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your positive review! We are thrilled to hear that you had a great experience with our staff at the Ayr store. We take pride in providing friendly and knowledgeable service to our customers. Jocelyn will be happy to know she made a lasting impression. We hope to see you again soon, Megan at Customer Care
The staff were really friendly and…d up buyinv
The staff were really friendly and helpful. I needed a basic divan and bought exactly what I needed.. The store was very well laid out and I ended up buying a sofa bed as well.
28 July 2025
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We are delighted to hear that our staff were able to assist you in finding the perfect divan and sofa bed. We take pride in providing a well-organized store and excellent customer service. We hope to see you again soon, Megan at Customer Care
Great for trying out pillows
It was easy to find and try out pillows. The assistant was a lovely pleasant lady who handled our purchase.
29 July 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We are glad to hear you had a positive experience trying out pillows with assistance from our lovely team member. We hope you enjoy your purchase! Megan at Customer Care😊
Jocelyn was very attentive and patient…
Jocelyn was very attentive and patient with me. She made the process very easy and made me feel comfortable. She gave great advice in bed bases and head boards which helped me find the perfect selection for what I wanted. She was a real star and will definitely recommend the store and herself to friends.
30 July 2025
Reply from Bensons For Beds - Ayr
Thank you for choosing our store, we're thrilled to hear that Jocelyn provided you with exceptional service! We will definitely pass along your kind words to her. It's our pleasure to provide you with a comfortable and stress-free shopping experience. Thank you for recommending us to your friends, Megan at Customer Care
Should.sleep.better Now
Honestly, Jocelyn could not have done anymore to guide me.through the minefield of beds, also the the matress facility is excellent. Give you the experience of all the types.
28 July 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We take pride in helping our customers find the perfect bed and we're thrilled that you had a positive experience with our mattress facility. We strive to provide the best selection and service for all bed types. Thank you for choosing us, Megan at Customer Care
Thouroughly recommend Bensons for Beds…
Thouroughly recommend Bensons for Beds Ayr -
The attention we received from the sleep expert was fantastic with no pressure just genuinely a nice personality who had a good knowledge on the subject of the products he was selling
The store was very clean and spacious with a good choice
I would certainly recommend both him and the store 5/5
28 July 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for the rave review! At Benson's for Beds Ayr, our goal is to provide a personalized and pressure-free shopping experience. We're glad our sleep expert was able to exceed your expectations. As always, we appreciate your recommendation. Thank you for choosing us! Megan at Customer Care⭐️⭐️⭐️⭐️⭐️
Great experience from start to finish
The experience was great from start to finish very knowledgeable and helpful im making us make a decision
21 July 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your review! We are thrilled to hear that you had a great experience with us and that our team was knowledgeable and helpful in making your decision. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
Excellent service
Very professional, the sales lady . Explained everything to do with each bed we were interested in. And because of her knowledge. We decided to purchase a bed.
23 July 2025
Reply from Bensons For Beds - Ayr
Thank you for your positive feedback! Our team strives to provide exceptional customer service and we are glad that our sales lady was able to assist you in finding the perfect bed. We appreciate your business and hope you enjoy your new purchase, Megan at Customer Care
Great service all round.
Had a great experience here. We were asked what we were looking for and guided to a range of suitable beds and left to test them in peace. Delivery was reasonably priced and we got a few freebies after our salesperson did some digging for us. The price we paid was fair and the delivery guys were brilliant. A great experience all round.
15 July 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for taking the time to write such a wonderful review! We are thrilled to hear that you had a great experience at our store and that our team was able to assist you in finding the perfect bed. Our goal is always to provide exceptional service and we are happy to hear that our delivery team exceeded your expectations. Thank you again for choosing us for your bed needs. Come back and see us soon, Megan at Customer Care
Very Helpful staff
Very good staff member helped me pick the right beds for my new flat.
If they accepted AMEX it would have been 5 stars.
9 July 2025
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We are so happy to hear that our staff member was able to help you find the perfect beds for your new flat. We apologise for not accepting AMEX, but we do offer various payment options to best accommodate our valued customers. We hope to see you again in the future, Megan at Customer Care
Great experience in Ayr
Brilliant experience from the Ayr store from start to finish. Delivery team was excellent too & I feel like I got great value for money.
3 July 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your review! We are thrilled to hear about your brilliant experience at our Ayr store. Our delivery team is dedicated to providing excellent service, and we are glad you felt you received great value for your money. We look forward to seeing you again in the future, Megan at Customer Care
Helpful staff
8 July 2025
Reply from Bensons For Beds - Ayr
Thank you for taking the time to share your experience with us! Our staff takes great pride in providing helpful and friendly service to our customers. It's our pleasure to assist you in any way we can. We look forward to welcoming you back soon, Megan at Customer Care
Great service and products
Great service and products. Very knowledgable and friendly staff.
5 July 2025
Reply from Bensons For Beds - Ayr
Thank you for your kind review! Our team takes pride in providing top-notch service and quality products. We're glad to hear you had a great experience with us. See you again soon, Megan at Customer Care
Salesperson was knowledgeable and very…
Salesperson was knowledgeable and very helpful and thorough.
1 July 2025
Reply from Bensons For Beds - Ayr
Thank you for taking the time to leave a review! We are thrilled to hear that our salesperson provided knowledgeable and helpful service during your visit. It is our goal to always provide thorough assistance to our valued customers. We appreciate your feedback and look forward to seeing you again,
Megan at Customer Care
The Ayr shop experience top quality
The assistant Jocelyn in the Ayr branch was brilliant she went above and beyond to ensure I got the right bed and mattress and I bought a pillow she made sure I had the right one to meet my needs even gave me a bottle of cold water and put the fan on for me as shop was warm , everything was explained to me in detail , so refreshing to have someone who knew what they were doing and made sure the customer came first
30 June 2025
Reply from Bensons For Beds - Ayr
Thank you for taking the time to share your experience with Jocelyn at our Ayr branch! We are thrilled to hear that she went above and beyond to ensure your needs were met. Providing exceptional service and putting the customer first is our top priority, and we are glad Jocelyn made that happen for you. We truly appreciate your business and hope you enjoy your new bed, mattress, and pillow. Take care, Megan at Customer Care
Jocelyn at the Ayr showroom helped us…
Jocelyn at the Ayr showroom helped us choose a suitable bed. She listened to the fact that it was for a second bedroom and that it wouldn't be used too often so we didn't want to spend a fortune. She was extremely knowledgeable and guided us through what we could have. Very pleased with the result.
30 June 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your kind words! We are glad to hear that Jocelyn was able to assist you in finding a suitable bed within your budget. Our team takes pride in providing knowledgeable and personalised guidance to our customers. We hope you enjoy your new bed in your second bedroom! Take care, Megan at Customer Care
Good shopping experience
First great atmosphere in store, friendly warm, not pushy nor watching you under a microscope.
Staff close enough to ask questions and get answers. New staff (Rhiannon) double checking with experienced staff to clarify
her answers if not 100% sure to our difficult questions. She quickly understood our requirements as explained and guided us to the appropriate products
25 June 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We're happy to hear that you enjoyed the atmosphere and found our staff helpful. It's great to know that our team was able to understand your needs and guide you effectively. Thank you for your positive feedback! Take care, Megan at Customer Care
Excellent customer service
Bought two double divans and two mattresses within a week - choice and service was excellent on both visits.
17 June 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you found excellent choices and service during both of your visits while purchasing your divans and mattresses. Thank you for your positive feedback, Megan at Customer Care
Fantastic Friendly service
The customer service was fantastic and both the Manager Chris and the sales person Paul were brilliant and let us try out a lot of mattresses and took the time to listen to what we liked and didn’t, we actually didn’t intend on buy that day but they were just so helpful, friendly and not pushy at all, definitely would recommend Benson beds to family and friends
14 June 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had such a positive experience! We truly appreciate your kind words about our team's helpfulness and the service you received. It's great to know that their assistance made your visit so enjoyable. Thank you for recommending us, Megan at Customer Care
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