It was a pleasure dealing with Bensons for Beds from the start in the showroom being helped by the assistant, to being kept up to speed re my order to delivery. I was called when the delivery was 30 m... See more
Location
Switch location(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been he... See more
Company replied
Stuart was very knowledgeable and helped me pick the best bed bedframe and mattress suited to me, within my price range. Really helpful and great customer service. Definitely recommend shopping here.
Company replied
Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... See more
Company details
About Bensons For Beds - Aylesford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, United Kingdom
- 1622478986
4.8
Excellent
317 reviews
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It was a pleasure dealing with Bensons…
It was a pleasure dealing with Bensons for Beds from the start in the showroom being helped by the assistant, to being kept up to speed re my order to delivery. I was called when the delivery was 30 mins away. The delivery men were really good and incredibly quick. Would not hesitate to use again, actually probably before Christmas!!
6 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Vicki at the Maidstone branch was…
Vicki at the Maidstone branch was excellent. The delivery team were great. We love our new bed.
7 August 2026
Reply from Bensons For Beds - Aylesford
Thank you for your wonderful review! We're so pleased to hear that Vicki was excellent and that our delivery team provided great service. We hope you love your new bed!
Team Bensons
Friendly helpful and approachable…
Friendly helpful and approachable staff,
We were very pleased with the service received.
2 August 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear that you found our staff friendly, helpful, and approachable! It's wonderful to know you were very pleased with the service you received. Thank you for your kind words!
Team Bensons
Stuart was very knowledgeable and…
Stuart was very knowledgeable and helped me pick the best bed bedframe and mattress suited to me, within my price range. Really helpful and great customer service. Definitely recommend shopping here.
21 July 2026
Reply from Bensons For Beds - Aylesford
Thank you for your fantastic review! We're delighted to hear that our team member was so knowledgeable and helped you find the perfect bed frame and mattress within your budget. It's wonderful to know you received such helpful and great customer service. We truly appreciate your recommendation!
Team Bensons
Benson for beds from start to finish…
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been helpful and go above and beyond. Delivery was great they called when they said and were friendly on time and helpful. Highly recommend
24 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear you had such an amazing experience with us from start to finish! It's wonderful that our staff were helpful and went above and beyond, and that your delivery was easy and stress-free. We're delighted to know our delivery team was friendly, on time, and helpful.
Thank you once again for your kind words. We're always here if you need anything further.
Helpful service from beginning to end
Supportive and clear help in the showroom, with swift service in putting the order in. Delivery was then entirely planned, with clear communication beforehand, helpful service in putting the bed together and clearing away the plastic covering.
20 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear about your excellent experience with our team! It's wonderful that our showroom provided supportive and clear help, and that your order was swiftly placed. We're especially glad your delivery was well-planned with clear communication, and that our team provided helpful service in assembling your bed and clearing away the packaging.
Reply from Bensons For Beds - Aylesford
We're so pleased you experienced professional service without feeling pressured. Thank you for your kind words and positive feedback!
Thank you for your positive review - Lauryn at Customer Care
The customer service from Tom in…
The customer service from Tom in Aylesford was amazing!
He took his time with us explained everything in detail let us try every single bed.He never rushed us.
Such a polite gentleman.
14 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear about your amazing experience with our team member in Aylesford! It's wonderful that they took their time, explained everything in detail, and were so polite and patient.
Amazing Service
Tom was a really helpful sales person he has helped me before and even remembered what my last purchase was.
14 July 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We're so pleased to hear that our salesperson was very helpful and remembered your previous purchase. Thank you for your wonderful feedback!
Met with smile and attention given from…
Met with smile and attention given from tech machine through to trying out several mattresses to suit my needs. This resulted in a purchase and look forward to receiving it and noted all the information if any problems should occur.
6 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you received excellent attention from our team, from the tech machine to trying out several mattresses. It's wonderful that this led to a purchase and that you feel confident about your upcoming delivery!
Tom, a super understanding sales assistant
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider. Much more time efficient and totally suitable for us.
30 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear that our sales assistant, Tom, provided such a knowledgeable and efficient experience for you. It's wonderful that he understood your needs and helped you find the perfect options.
Reply from Bensons For Beds - Aylesford
Thank you for your kind words!
Team Bensons
Stewart at the Maidstone branch was…
Stewart at the Maidstone branch was excellent. He explained the different types of mattresses in a way which helped me quickly narrow down my options. I would strongly recommend him.
14 June 2026
Reply from Bensons For Beds - Aylesford
We're so glad to hear about your excellent experience with our team member. We appreciate your strong recommendation and kind words.
Team Bensons
very happy
very good levels of service from buying to delivery nothing can be faulted, everyone was very friendly and all knew there jobs, very polite.
11 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you received very good service from buying to delivery. Thank you for your kind feedback!
Team Bensons
Great service at the Aylesford store
The Service we received at the Aylesford store was very good, and the advice regarding the spilt head board was very useful.
The delivery went smoothly and the delivery men were excellent.
8 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you received very good service and useful advice at our store. It's wonderful to hear your delivery went smoothly and our team was excellent.
Team Bensons
Employee Tailie
Employee Tailie was very helpful when discussing needs on beds and what would suit me most.
She was happy and cheerful and made it a wonderful experience and very helpful on breaking down costs and adding delivery etc.
Would recommend talking to her for the best service at benson for beds.
10 June 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We're so pleased to hear our team member was very helpful and made your experience wonderful! It's great that they assisted with your needs and explained costs clearly. Thank you for your kind recommendation!
Team Bensons
Very polite staff in store and the…
Very polite staff in store and the delivery team. Everything was exactly as described.
3 June 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We are so pleased our staff were polite and everything was as described. Thank you for your positive review.
Team Bensons
Superb service
Superb service from buying the bed and mattress to it arriving and being assembled A+
8 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you had superb service from buying to assembly! Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Aylesford
Thank you for your review and I am really sorry to hear about this. If you reach out to our customer service team on enquiries@bensonsforbeds.co.uk, or 0333 222 6800, our care team will have a look into this to resolve this for you
Reply from Bensons For Beds - Aylesford
We're so glad we could help you choose your new bed! Thank you for your recommendation.
Team Bensons
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