Belong Reviews 

I just swapped NBN to Belong. Could set the date I wanted the service to start. When it started I received SMS and email.. didn’t take too long. Once connected it’s worked fine. Great speeds for 1000/100 plan getting around 930/98 morning or night. So far so good

Their eSIM activation is completely broken and they tell you to go in store to buy a physical SIM to transfer the service across. Of course they'll happily take your money even though your service isn't active, and while it's inactive you can't transfer it away. So I just have to drive 40km into town to buy a new SIM and then spend another 40 minutes on the phone, verifying my driver's license and medicare card just to talk to some imported biomass on the phone in their "local callcentre"

Data thieves. They stole many hundreds of gigabytes if my stored data. It's just not cool its very unfair. I paid for that.

Tried to move to Belong, and they took $30 out of my account straight away. They couldnt fix an issue of my account not logging me in, and so I couldn't activate the eSIM. They told me they'd look into it but it would be 2 to 3 business days, but in the mean time I'd have to go and PURCHASE another physical Belong sim card. I was not offered any kind of refund for the $30 that was already taken. They've essentially put me in a spot where I have no choice but to buy another product from them to access what was already promised.

Biggest joke of a company. Terrible customer service genuinely the worst internet provider, cuts out about 17 times per day I cannot Believe you're still in business. Do not go with these idiots if you want to keep your sanity. I hope Telstra collapse and your lives get ruined this is an absolute joke

Almost comical Call Centre experience. Perceived 100 min spent, 70 in various queues, ,3 escalation levels, but they refused to even talk about the non-operating mobile data service, instead kept me stuck in a moving-target identification process (although I had all usual credentials required). Kept being referred to the 'other department' and 'my supervisor'.

Sh!thouse service. Price gouging loyal Telstra customers and forcing them to join Belong to reduce their monthly spend with this subrate service is criminal. I can barely hotspot at all. In the age of AI and the efficiencies these global telecommunications need regulation to make them conduct their business under some ethical framework.

Bargain prices and dead easy to organise NBN

Terrible provider with horrible support. Speeds are never what they promise and there are times when I can’t load anything at all.

Didn't allow me to verify my ID, blocked me after 3 attempts. When I decided to move to a different provider, they wouldn't let me delete my account and said it (along with my privileged data) would be automatically deleted after 13 months. Having not had an active account this seems excessive.

0/5 – Would give zero stars if I could
Signed up with Belong on 16 February with a confirmed connection date of 2 March. Organised my previous ISP to disconnect on the same day. Belong's connection date came and went — nothing. No internet, no proactive communication, just me contacting them to find out what was going on.
They told me it would take "up to 5 business days" to sort it out. Fine. I waited. I contacted multiple times during that period, and every single time I was fobbed off with the same scripted excuse — "we're waiting for the NBN line to be cleared." No updates, no accountability, no urgency. The line was cleared on the 2nd of March.
5 business days passed and stillnothing. Then, on the 5th business day, they're telling me it could be another 1–2 business days.
I subsequently cancelled the service and went with another ISP. The new ISP did in less than 30 minutes what Belong couldn't do in less than 7 business days
So to summarise: Belong confidently took my business, let my previous provider cut my connection, failed to connect me on the agreed date, failed to fix it in their own promised timeframe, and have left me without internet while offering nothing but hollow, scripted reassurances and a rotating cast of call centre staff reading the same meaningless text.

Belong? Don't!

I was told there were extra conditions not listed in the T&Cs. First the offer was said to be for new customers only, then that changed when I pointed out existing customers were included. I was denied the deal and a price reduction as they arent allowed, then offered a $15 discount after complaining. This inconsistency makes me question the fairness and clarity of the terms and how existing customers are treated.

Don’t waste your time & money on these fools.
Had an unpaid day off work for a technician appointment between 1-5pm. At 5.05 I had a text saying they don’t have the staff to for fill the appointment.
Why they couldn’t tell me this earlier in day, who now’s.
There customer service is in a sorry state.
Will never join with them again.

Used to be good.
I live in Turramurra area and have to say the mobile internet is now rubbish.
This is a company on the decline.

Absolutely appalling.

My mother’s phone was destroyed in a devastating house fire and she needed to call up and get her old number back on a new sim so she could do two factor authentication and get back into everything again.

My mother was treated with ZERO urgency and ZERO care after her home was destroyed.

DISGUSTING customer service. SHAME.

Can't put a photo here but I tested the internet speed with google and it shows only 12mbps download speed, I'm paying for 100!!!!!!! Disaster

Trash, instead of saving $5 go somewhere else and get wifi

The servce is bad, like real bad. They used to be an easy company to deal with. 2 months ago service in my area dissapeared i had 2 accounts. I cancelled them both. One account will not cancel, today i recieved another bill. I chat botted away, it started nice... then instead of cancelling the service, this hopless service lady Shwetha escalated my request to cancel my service - so im trying to cancel thin air, and they wont??? On pre paid...

I'm very happy with Belong, they are Very quick to sort out everything U need, my speed on higher plan is quite fast, the only downside I really struggled to understand call centre, very hard to hear very hard to understand, what I could fully be sure if is that it was from overseas India. Wish I could speak to an Australian, who understands me and who I understand also. Although they did a good job, it was so very difficult on my part to understand although they could understand me Easily.
But I've always loved BELONG. I have left before and fully regretted it, Billing is very clear, can pay more in advance, and share your data with same network users. RARELY I GIVE 5 STARS, BUT TRUTH BE SAID, BELONG IS THE BEST...