Signed on for a promotional price of $1 to check on the service history of a used car. The results contained data on previous owners but no service information at all. A month later, my PayPal account... See more
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They did well with the service provided but didn't make it clear that I would be charged almost $30 a month after the first month if I forgot to cancel. It was several months before I noticed the char... See more
Company replied
CSRs are Theives! Management Staaf are great I ran a report which did not even provide me the result I was looking for and had to pay $1.00. Originally this review had One Star which was... See more
Company replied
You were not transparent that thete be an annual free assigned to my credit card even if I discontinued using the service. My bank had to call a special number and ask that my annual fee be discon... See more
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2.5
Poor
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I got ripped off for $230.32 due to their automatic renewals
The following is how BeenVerified.com fraudulently emptied my PayPal Account. I am a 79-year-old retired senior living in Florida, and I can be reached at 248-644-8092 and my name is John Mitchell
1. On 2/8/25 I wanted to see who owned a phone number and I agreed to pay BeenVerified.com $5 to find out who owned the phone number
2. Following this initial search I never used BeenVerified.com again. However, they billed me 9 times which emptied my PayPal account.
3. They billed me $28.79 on 2/16/25, 3/15/25, 4/15/25, 5/15/25, 6/15/25, 7/15/25, 8/15/2025 and 9/15/2025 for a total of $230.32 and that completely drained my PayPal account
4. Upon draining my PayPal account to $0.00, PayPal took $999 out of my Comerica bank account (ending in 335) twice on 2/5/2026 for a total of $1998 so BeenVerified.com could continue billing me. They took this out of my Comerica bank account ending in 335 without my permission and this is how I discovered BeenVerified.com was billing my PayPal account.
5. Comerica restored my $1998 on 3/2/2026 to my account ending in 335
6. Upon contacting PayPal they said they sent me notifications, but when I searched my emails including SPAM and TRASH I did not find ANY notifications and ditto for BeenVerified.com
7. Further contacts to BeenVerified.com resulted in them telling me they were refunding one $28.79 payment and could not refund anything after 60 days had passed (even though the one refund was for my 9/15/26 payment)
8. So BeenVerifed.com ripped me off for over $200 even though I called them MANY times and spent hours with them on the phone and sent repeated emails to them and I told them I was going to add their atrocities in communications with the BetterBusiness and lots more social media
15 September 2025
Unprompted review
Reply from BeenVerified.com
Hi John,
Thank you for taking the time to share your feedback with us.
We completely understand your concerns regarding the account. BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Since our service operates on a subscription model, we do not send monthly reminders about upcoming charges. All pricing and billing information is clearly stated on the signup page, which must be reviewed and accepted before creating an account.
We already issued a refund of $28.79 on 09/25/25 when you contacted our customer care service.
We are unable to issue further refunds. The requested transactions falls outside of our refund policy.
If you have any questions please feel free to contact us at support@BeenVerified.com.
Getting my refund quickly .The person…
Getting my refund quickly .The person who helped me was a Angle.
2 March 2026
Reply from BeenVerified.com
Hi Barbara,
Thank you for taking the time to leave positive feedback.
We're happy to hear that you are satisfied with our service.
We want to ensure you that our customers are our priority and providing exceptional service is our motto.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
I find a been verified charge on my…
I find a been verified charge on my bank statement for several months. I do not know these people and have reported them to my bank. I still do not have any business with them whatever.
11 March 2026
Unprompted review
Reply from BeenVerified.com
Hi Robert,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to investigate further on this matter, however we could not locate an account using the information provided.
Please email us at support@BeenVerified.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Company is a scam
Company is a scam. Paid the $5, you get 7 days then a monthly $30 something charge. I did 12 searches and only 1 came up saying it is a vpn. No additional info etc...Tried to cancel using the phone system...The phone system is a scam, always says there is a problem and takes you back to the beginning. Used Chat that says LIVE CHAT. Chat BOT, not live. BOT said "conversation include content beyond scope of what this service can support...for your safety...we are unable to continue". I typed in "And I now have a screen capture of this. IT SAYS LIVE SUPPORT". Immediatly came back on with live person....They are only charging $1...no other charges...
Just saying IT IS A SCAM....
10 March 2026
Unprompted review
Reply from BeenVerified.com
Hi there,
Thank you for taking the time leaving a review.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to investigate further on this matter, however we could not locate an account using the information provided.
If you have any questions please feel free to contact us at support@Beenverified.com.
It helped immensely when shopping for a…
It helped immensely when shopping for a pre-owned car. Where the dealerships would list a vin number as clean title, , no accidents, one owner...Been Verified found liens, multiple owners, recalls and frame damage. It wasn't perfect but super close. I gave it a 4* because I needed to also download a free site to check if a title was salvaged, or car was reported stolen. Together, I found the perfect car, and they provided a Car Fax report which confirmed the exact results I got from BeenVerified.
7 March 2026
Unprompted review
Reply from BeenVerified.com
Hi there,
Thank you for taking the time leaving a review.
We're glad to hear that you were able to locate the information that you're looking for.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
Not what I thought it was
Not what I thought it was. Charge was deducted when I didn't realize. Then, they said I was suspended from their serviced anyway because I violated codes and was in danger?
4 March 2026
Unprompted review
Reply from BeenVerified.com
Hi there,
Thank you for bringing this to our attention.
I'm sorry to hear you had any trouble getting the information you need.
Could you please provide additional information as to how you were using the service that did not work for you?
We would like to assist you further however we could not locate an account using the information provided.
Please email us at support@BeenVerified.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Prompt and polite response to my issue.
2 March 2026
Reply from BeenVerified.com
Hi there,
Thank you for your time leaving a great review.
We want to ensure you that our customers are our priority and providing exceptional service is our motto.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
I only went on there once to research 1…
I only went on there once to research 1 person and they charged me over $30. What a rip off!
26 February 2026
Reply from BeenVerified.com
Hi Edward,
Thank you for taking the time to share your concerns with us. We do apologize for any confusion or inconvenience.
BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Nonetheless, please be assured that your account was canceled and details about the refund has been sent to the email address on file.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
Great results.
26 February 2026
Reply from BeenVerified.com
Hi Ray,
Thank you for this awesome review.
We're so glad that you are satisfied with our service.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
First they did not have the info I…
First they did not have the info I needed. Although I asked before hand if the information I needed would be available. So they lied then. The trail offer was $1. When they did not have the info I requested I cancelled it the same day. Never even logged back in. Today my bank was charged over $35!! I contacted support and have the conversation downloaded. It took 2 agents to get it refunded. I will see if it is in 10 days. Also they were supposed to delete my banking info I do not trust them nor believe them on the removal of my banking info or the refund. I feel they deliberately scammed me
6 March 2026
Unprompted review
Reply from BeenVerified.com
Hi there,
Thank you for taking the time to share your concerns with us. We do apologize for any confusion or inconvenience.
We're sorry to hear that you're having trouble locating the information you're looking for. Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
We would like to further investigate on this matter, however we could not locate your account using the information provided.
For further assistance, please feel free to email us at support@BeenVerified.com.
This company is a fraud - stay away!
This company is a fraud. While their website is doing things in the background during your first search, they are somehow data mining your phone. I did not sign up for any sort of subscription, yet they charged my credit card $34.99 a month later. I disputed the charge as fraudulent with my bank, who cancelled that card and issued a new one with a new number. Now a month later, a new charge of $34.99 shows up on my new card! Clearly they installed some sort of data harvesting spyware on my phone, as there is no way they would have my new credit card number. Do not use this website!
23 February 2026
Unprompted review
Reply from BeenVerified.com
Hi David,
Thank you for taking the time to share your concerns with us. We do apologize for any confusion or inconvenience.
The information in our reports is aggregated from public records and publicly available data. The information you entered to sign up for a BeenVerified account is NOT added to our database. The only data we use is from our data licensing agreements and we would never add any of your personal information you provide us into our search records.
Additionally, BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Furthermore, your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If you have any questions, please feel free to email us at support@BeenVerified.com.
Reply from BeenVerified.com
Hi Lorise,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you weren't able to locate the information you are looking for.
Could you please provide us with more details about the specific information that you are seeking but are unable to find?
Rest assured, the account has been canceled and no further charges will be made going forward.
Please email us at support@BeenVerified.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
I was under the impression that my cost…
I was under the impression that my cost was a one time payment but it turned out to be monthly. I am unhappy and want you to quit billing me
1 March 2026
Reply from BeenVerified.com
Hi Rosemary,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Rest assured, the account has been canceled and no further charges will be made going forward.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
Billed again two weeks after I cancelled.
I signed up with them to help locate some family members. They don't warn you about the recurring payments until they're sent in, so I got billed for February.
On February 22nd, I did a password reset to access my account and cancel it... the process is NOT straightforward.
I sent an email on that same day to cancel my account, including my account number. I got an email saying an account with that information didn't exist. I thought, ok, it's cancelled.... it wasn't.
I got charged again on March 4th through my other email. When I responded telling them I'd already cancelled and asking them for a refund, I got the same canned response... an account with this information doesn't exist...
Sounds like a way to keep getting money from you.
I sent another email with screenshots of the emails, etc. We'll see what happens.
I DO NOT RECOMMEND THIS WEBSITE!!!
4 March 2026
Unprompted review
Reply from BeenVerified.com
Hi Steven,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
This is to clarify that you have two accounts with BeenVerified and we were able to received your request to cancel the account on 2/22/2026.
The account that corresponds to the email address you are using to reach out and the member ID provided to us was canceled on 09/28/24. You may have requested to cancel it previously, or your subscription may have been stopped. No charges since then.
As we have received dispute of additional charge on the account, we have further checked and pulled out another account under your name. This account appears to be reactivated which was created on 01/28/26 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $32.89. Additionally, we can see that this account has been actively utilized based on the frequency of searches conducted.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Nonetheless, please be assured that the account was canceled and you were issued a refund of $32.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us at support@Beenverified.com.
The information is very old
1 March 2026
Reply from BeenVerified.com
Hi Alison,
Thank you for reaching out and for bringing this to our attention.
We understand how important it is to have up to date information, and we’re sorry to hear the results did not meet your expectations.
BeenVerified's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct.
However, we can only work with the information provided to us within public data.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Please be assured that your account is now canceled and you will not be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
It's a big scam
It's a big scam! I wanted to cancel and they want to bill me $70 to cancel!!
1 March 2026
Unprompted review
Reply from BeenVerified.com
Hi Eugene,
Thank you for reaching out and for bringing this to our attention.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
We were able to locate your account using the information provided. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Please be assured that your account is now canceled and you will not be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
Gave good complete info
27 February 2026
Reply from BeenVerified.com
Hi Pat,
Thank you for this awesome review.
We're glad to hear that we were able to provide you the information you needed.
If we can provide any further assistance, please feel free to email us at support@BeenVerified.com.
Sign up was easy and info provided was…
Sign up was easy and info provided was very good. I used the service one time only when I signed up, thought I would need it more. When it turned into something needless for me, I was able to quit the service quickly and easily. I was very appreciative of their cooperation.
27 February 2026
Reply from BeenVerified.com
Hi Veronica,
Thank you for your 5 star review.
We're glad to hear that you are satisfied with our service.
Please know that you always have access to log back in and reactivate if you need our services again in the future.
If you have any questions please feel free to contact us at support@BeenVerified.com.
Reply from BeenVerified.com
Hi Paula,
Thank you for taking the time leaving your great review.
We're glad to hear that you were able to locate the information you're looking for.
If you have any questions please feel free to contact us at support@BeenVerified.com.
It is NOT free
It is NOT free. And they make sure to get your email address before you’re told. So while you get nothing, they include your email address as part of information sold to make money.
2 March 2026
Unprompted review
Reply from BeenVerified.com
Hi Theresa,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
BeenVerified's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for BeenVerified.
Additionaly, we understand the importance of privacy and we want to assure you that we take these matters seriously. We want to emphasize that we will not sell any personal information that you provided during the sign-up process. The information included in our reports is obtained from publicly available data sources, and we do not engage in the sale of any information obtained through site cookies.
We would like to assist you further however we could not locate an account using the information provided.
Please email us at support@BeenVerified.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
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