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Rated 1 out of 5 stars

The bed I ordered didn’t go up the stairs. Bedworld is wanting to charge me 25% to either cancel the order or to exchange. Cannot get through to customer service and not getting replies to emails.... See more

Rated 1 out of 5 stars

This company is so poorly led and managed. I paid for bed more than 2 months ago, and since then 5 scheduled deliveries were cancelled including the one for today. Been holding on customer phone lines... See more

Rated 1 out of 5 stars

Absolutely appalling quality, matress paper thin and soft but was meant to be medium firm, divan base castor holes not aligned so could not put castors on, divan drawer covered in glue. Had to open an... See more

Rated 1 out of 5 stars

Terrible all round. Super king size mattress so much smaller that the bed sheets don't fit. Multiple messed up missed deliveries. Then turn up with 1 guy and make me deliver my own mattress and load i... See more

Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Store

Information provided by various external sources

bedworld.co.uk


Contact info

1.6

Bad

TrustScore 1.5 out of 5

334 reviews

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1-star

No history of asking for reviews

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1.6

All reviews

(334)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Buyers be aware and please do not order…

Buyers be aware and please do not order anything from Bedworld, AAAbeds,Birlea furniture and Express beds Ltd.
I place a order online on the 16th may for a Joseph Hallmark 8000 mattress priced at £644 and it got delivered on 24th may after taking the plastic wrap from the mattress i noticed straight away it was nothing like the one I’d ordered online. After numerous emails and sending photos they have said the one that got delivered was the right one. Which you can clearly see in all the photos I’ve took that it is not the same mattress. I had to give them one star because it don’t have the option to not give them any stars. I’m ringing trading standards in the morning to report them. Please don’t waste your hard earned cash on these companies because they are nothing but greedy scum bags.

27 May 2022
Unprompted review
Rated 1 out of 5 stars

Had a mattress for only a few months

Had a mattress for only a few months, have been sending emails and they have requested so many photos of which doesn't really demonstrate how bad this mattress is,, to buy a mattress and then for it to give such back pain in only being a few months old is disgraceful - it is suppose to be an orthopaedic mattress memory foam. it is like sleeping in a ditch .. company refuses to accept this.. dont buy from this company - really bad service - not taking responsibility of a rubbish not fit for purpose mattress.. DONT BUY

19 March 2022
Unprompted review
Rated 1 out of 5 stars

Finally finally after waiting 2 and…

Finally finally after waiting 2 and half months and two promises of delivery i have received my delivery of trundle!!!!!
BUT NOT the promised 10% refund promised by Aisha for all the bother the company caused me
But the day bed is nice …. Just would like the promised refund @bedworld?????
**UPDATE** trundle received and the refund in my account…. Thank you bedworld

10 March 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service driver was arrogant…

Terrible service driver was arrogant left bed outside flat refused to help me carry it up, rang and e mailed bedworld no response after I had opened it and looked it was the wrong bed still waiting for them to get back to me 1 week later avoid at all costs

9 February 2022
Unprompted review
Rated 5 out of 5 stars

Good value king size divan bed

Good value king size divan bed. Very comfortable. Delivery went to plan - Idris the delivery driver was great - gave an ETA first thing and called with an update half hour out. Good service. Thanks

8 February 2022
Unprompted review
Rated 3 out of 5 stars

Delivery by Idris was great

Delivery by Idris was great. I got regular updates, delivery was 4 days too late but at expected time on the day - and Idris was very friendly and helpful.
Big HOWEVER though::: the mattress did not meet expectations & I am sending it back. Bedworld will charge me £79 for the collection. What a waste of time & money!

29 January 2022
Unprompted review
Rated 5 out of 5 stars

Bedworld service excellent

bought my mattress at 5 pm on 14 january and it and it was delivered as promised on the 20 january before 8 am .the friendly delivery driver took it straight in for me and i think if i hadn't stopped in he would of made my bed for me beautiful mattress and from start to delivery i have nothing but good things to say about this company thankyou this is how to get your customers to return and buy again

28 January 2022
Unprompted review
Rated 1 out of 5 stars

Sent damaged item in the wrong size, no response, starting chargeback

The bed arrived looking totally different from the pictures online. I was told I was wrong and that the bed was fine. Upon further inspection the bed was ripped at the back and they had sent a double not a king size. They’ve stopped replying to me and now I’ve started a chargeback with my credit card. Avoid at al costs. I’m now stuck with big bed parts in my hallway that they won’t collect or refund me for.

24 December 2021
Unprompted review
Rated 1 out of 5 stars

If your looking for back problems, then this is the place for you!

Avoid this place at all costs.
My back was in agony as soon as I got into the bed and for a good few hours after I got out of it.
They will not exchange or refund.
They are in clear breach of the Consumers Act and they could not give a S**T.
I have had the mattress ripped apart and inspected and the investigators confirmed that it was mis-sold, not fit for purpose and likely to cause injury.
My solicitor is going to give them what they deserve, and I will make sure that the press are well informed about it too!

20 December 2021
Unprompted review
Rated 1 out of 5 stars

Bed broken after very little use

Bought a guest bed..single with pull out bed stored underneath. This was bought about 18 months ago but has only just been used for one night only. Absolute rubbish, the wood has split on the frame as it is obviously not strong enough..the dimensions being insufficient to support any weight. Quality is atrocious..will have to be tipped.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

the most outrageous service i have…

the most outrageous service i have received from you guys to date the driver refused to deliver the bed to the fourth floor even though i had a lift he was also arrogant and rude dropped my bed on the floor and my mum was disabled what if i wasn't there to collect it because of this disgrace of service i will never buy from you again and advise everyone else to buy from other sites

13 November 2021
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST

Daughter sent different mattress than advertised online, their rude customer services rep told her she doesn't know the difference between a foam to a wool filled topper, all by email because no aftercare by phone, well we've opened a section 75 misrepresentation to get our money back. I suggest all dissatisfied with the wrong item they receive do the same.

28 October 2021
Unprompted review
Rated 1 out of 5 stars

i purchased an adjustable bed from…

i purchased an adjustable bed from those con men and on 4 different occasions i had a delivery date and on 4 different occasions i had to pay someone to take my old bed out of my bedroom and put it in my spare room i just want to get my money back and go elsewhere

28 October 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a single bed for my daughter

Ordered a single bed for my daughter. Got told I was getting a delivery so dismantled her old bed and took to the dump. Waited in for a no show and daughter in bed with me. Been chasing it and got told again yesterday I was receiving the bed today. NOTHING! Time wasted, money wasted. On top, my child has no bed. I wasn’t caring for quality as I’m a single mother with very little income. All I cared about was price. Wasn’t expecting to get NOTHING. Now I’m scared I have lost £200, a huge sum for me and my children to go without and could have been spent on other major essentials. I’m still today calling and emailing to get little to nothing customer service or help. DONT BUY FROM THESE MONEY GRABBING NO SHOWS. They need to be investigated by authorities.

14 October 2021
Unprompted review
Rated 1 out of 5 stars

Awful company boarding on fraudulent

Awful company boarding on fraudulent. Do not use this company. If you do your research you will notice they keep changing the url to hide their bad reviews. Which is why there are so many companies with this same name,don’t be fooled. There is NO customer service to help you. Read through all the reviews to save yourself time,money and a BIG headache,

11 October 2021
Unprompted review

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