Beds on Legs Ltd Reviews 

2,415
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally fast delivery times and the polite, professional staff who ensure a completely seamless purchasing journey from start to finish. Many people also warmly praise the outstanding product quality, noting that the beautiful beds and comfortable mattresses offer great overall value for money. Some reviewers were not happy with occasional separate item arrivals, unexpected product fit challenges when navigating stairs, or noticeable description discrepancies. A few buyers additionally noted that resolving missing parts or addressing unexpected logistics complications required extra perseverance and patience from customers.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting the prompt arrival and... See more

Product

People report positive experiences with product quality and comfort, frequently highlighting the great value... See more

Quality

Reviewers highlight positive aspects of quality, describing the products as well-made, luxurious, and... See more

Service

Consumers find service to be exceptionally positive, praising the friendly staff and efficient communication... See more

Staff

Customers had positive experiences with staff, highlighting helpful and knowledgeable service. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What great service. Found a beautiful bed on their website, but wanted to order but take delivery 8 weeks later on a specific day. Emailed customer service & got a speedy response, and they updated... See more

Rated 5 out of 5 stars

Received our 3rd bed from Beds on Legs very efficient with fabric samples huge choice of beds and mattresses Easy to order online Delivery was very efficient Highly recommend

Rated 5 out of 5 stars

Ordered the single bed mattress online, i had first tried this mattress in a shop and knew it was comfy. The online price was £40 cheaper, delivered within 2 weeks by a two man team who were polite qu... See more

Rated 5 out of 5 stars

Bought two beds last month. They were so good I bought a third! Once again, excellent service, beautifully made customised bed, quick delivery and comfortable mattress.


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store

Written by the company

A good night’s sleep is essential for us all, and finding the right bed for you is important in helping you achieve the perfect night’s sleep. At Beds on Legs, we are obsessed with all things bed related. Our beds and mattresses are hand-picked, top quality, beds and mattresses, at the best prices, to help our customers get the best night's sleep. We have a vast range of swoon worthy beds in plenty of fabrics and colours to suit your decor. Whether it be ottoman beds, fabric beds, divan beds, guest beds or double & king size beds, we cater for all your sleeping needs. At Beds on Legs we pride ourselves on our customer care, if you have a question then get in touch, we will be happy to help and answer all your bed enquiries. We deliver free to the UK mainland, see Terms & Conditions for exceptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,415)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. I ordered a bed online, got delivered OK, but the bed didn't meet our satisfaction after putting it together. Carefully disassembled the bed and put it back in its original packaging straight away but they refused for it to be returned and for me to get a full refund. I had to sell it on gumtree with a loss of £315. I hope the staff at beds on legs had a good night out at my expense. Thanks for nothing

24 February 2023
Unprompted review
Beds on Legs Ltd logo

Reply from Beds on Legs Ltd

I am sorry that you were unhappy with your purchase unfortunately we can not accept the return of a bed frame that has been assembled unless there is a manufacturing fault.

Rated 5 out of 5 stars

Excellent, 5 star, perfect

Went into the showroom with an exact bed in mind for my daughter. The sales assistants were great, totally clear in explanations, had exactly what I wanted, very easy experience.
The bed arrived and was in perfect condition, perfectly packed, pads around headboard corners etc - so rare now to have things actually arrive undamaged from huge companies, so this was a breath of fresh air. Bed is perfect and would highly recommend Beds on Legs

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Love this bed

Love this bed. Easy to build and very sturdy. The granddaughters love it. It folds away so easily too so they can use the floor space to play

15 March 2023
Rated 1 out of 5 stars

WOULD NOT RECOMMEND

Was really disappointed with the service and quality of the bed as a whole! my bed arrived and was broken in two places which I can only assume that it’s because the men weren’t being careful when taking the bed to my room or in transit, and then when the new bed came on the following Tuesday I had 2 different young boys that spoke little English we’re very rude to me when asking me to sign for the beds, they also we’re not taking care at all of the bed when lifting to my room at all, and were talked in a foreign language to which I couldn’t understand which they could of been saying anything! So I was highly disgusted with that and felt disrespected as a women! And I will not be recommending you or buying from you again !

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Quality and Great Prices

We had looked at a few retailers when choosing a bed and decided on Beds on Legs Ltd, as they had a lot of choice on their website and they were reasonably priced.

As we were not sure of the best type of bed/mattress for us, we decided to go to the shop. Parking was easy, we were greeted at the door, staff were friendly and knowledgeable, took time to explain the products and suggested what would suit our needs.

We ended up with two beds and mattresses!! Due to the price and overall quality of the beds. We wanted a second bed for family/friends to stay over and they offered us a package deal. For our mattress we bought a Hybrid Cool Gel 2000, it has been so comfortable.

Received a call for delivery sooner than we expected. Delivery drivers were on time and took the beds/mattresses to the designated rooms. They were very chatty and polite.

Due to our experience I would recommend this family business. Great service, great quality and great prices.

2 June 2022
Unprompted review
Rated 5 out of 5 stars

What a great place to buy a bed from I…

What a great place to buy a bed from I would not go anywhere else for a bed I have had beds for my kids and my self and grand parents all have been good quality at a good price, a great team they even stored the bed I wanted till I was ready to collect .

5 March 2023
Unprompted review
Rated 5 out of 5 stars

Better than the big boys.

We bought the bed frame off Beds on legs over 5years ago. We decided to change the mattress after Christmas so off we went to there showroom. So we looked around then went to the “big bed suppliers” to compare the prices and quality.
After a day of running around we ended up back here to get out new mattress. Whilst we were there we saw a bed and mattress for my granddaughter on stock clearance.
They beat the big boys on price and service. Thanks we will definitely be back.

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service from Chris…

Brilliant customer service from Chris from colour swatches to final purchase and delivery of my Bern king size bed frame. I had previously ordered a bed from eBay and had to send it back as the quality and finish was so so bad. This bed however is an absolute dream!! The finish on all parts and corners are seamless and the bed is very very sturdy with the ottoman strong enough for a heavy Tempur mattress. Top end store quality. For £700! Brilliant!! ❤️

14 February 2023
Unprompted review
Rated 5 out of 5 stars

This is our second bed purchased from…

This is our second bed purchased from Beds on Legs Ltd,The construction quality of both of these are 100%.Well built easy to erect as one was flat pack type.No hassle sales team ,very helpful and informative about our choices of ottoman beds.I Would highly recommend this company for quality made beds of all type.This company also uses a excellent delivery company to reinforce its performance ,making delivery a breeze.Well done to you all.

27 January 2023
Rated 1 out of 5 stars

Gas lift ottoman bed that does not…

Gas lift ottoman bed that does not lift. Gas lift not working correctly. Store think it’s the weight of my mattress🤔. Arranged replacement struts, didn’t arrive. Called again to be told will receive next week now (not convinced). Whole experience has been very disappointing. I already have another ottoman bed and I know how it should work. Store seem to think that is normal for you to have to push the bed up yourself,I don’t agree.waiting for replacement parts to see if this resolves.

So replacement gas lift received however still will not lift bed (so I assume my mattress too heavy) . Purchased my own gas lift struts which lifts perfectly, downside was at a further cost to my self. So if you purchase this bed and have a decent mattress be prepared that it may not work.

11 January 2023
Beds on Legs Ltd logo

Reply from Beds on Legs Ltd

Dear Sue

I am sorry you have had an issue with your gas lift pistons, could you now confirm that the bed is working correctly? We have e-mailed you if you could please come back to us. All ottoman beds lift differently depending on whether you have 2 or 4 pistons and also the strength of the pistons differ too so one ottoman bed differs from the next. Some require more effort to open than others, hopefully the new pistons have rectified this issue for you.

Regards
Beds on Legs

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