Beds on Legs Ltd Reviews 

2,415
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally fast delivery times and the polite, professional staff who ensure a completely seamless purchasing journey from start to finish. Many people also warmly praise the outstanding product quality, noting that the beautiful beds and comfortable mattresses offer great overall value for money. Some reviewers were not happy with occasional separate item arrivals, unexpected product fit challenges when navigating stairs, or noticeable description discrepancies. A few buyers additionally noted that resolving missing parts or addressing unexpected logistics complications required extra perseverance and patience from customers.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting the prompt arrival and... See more

Product

People report positive experiences with product quality and comfort, frequently highlighting the great value... See more

Quality

Reviewers highlight positive aspects of quality, describing the products as well-made, luxurious, and... See more

Service

Consumers find service to be exceptionally positive, praising the friendly staff and efficient communication... See more

Staff

Customers had positive experiences with staff, highlighting helpful and knowledgeable service. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What great service. Found a beautiful bed on their website, but wanted to order but take delivery 8 weeks later on a specific day. Emailed customer service & got a speedy response, and they updated... See more

Rated 5 out of 5 stars

Received our 3rd bed from Beds on Legs very efficient with fabric samples huge choice of beds and mattresses Easy to order online Delivery was very efficient Highly recommend

Rated 5 out of 5 stars

Ordered the single bed mattress online, i had first tried this mattress in a shop and knew it was comfy. The online price was £40 cheaper, delivered within 2 weeks by a two man team who were polite qu... See more

Rated 5 out of 5 stars

Bought two beds last month. They were so good I bought a third! Once again, excellent service, beautifully made customised bed, quick delivery and comfortable mattress.


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store

Written by the company

A good night’s sleep is essential for us all, and finding the right bed for you is important in helping you achieve the perfect night’s sleep. At Beds on Legs, we are obsessed with all things bed related. Our beds and mattresses are hand-picked, top quality, beds and mattresses, at the best prices, to help our customers get the best night's sleep. We have a vast range of swoon worthy beds in plenty of fabrics and colours to suit your decor. Whether it be ottoman beds, fabric beds, divan beds, guest beds or double & king size beds, we cater for all your sleeping needs. At Beds on Legs we pride ourselves on our customer care, if you have a question then get in touch, we will be happy to help and answer all your bed enquiries. We deliver free to the UK mainland, see Terms & Conditions for exceptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,415)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

White Malmo Ottoman Bed

Good communication throughout, prompt 2 person delivery. Bed as lovely as the website description and pictures. Definitely use this supplier again, highly recommend…

16 May 2024
Rated 5 out of 5 stars

Excellent

I was searching the internet for a branded bed that I seen in a well known highstreet store. I was hoping to find it a little bit cheaper. Beds on Legs had the best price but I'd never heard of them so ordering from them was an unknown. I checked them out as much as I could and they seemed to get good reviews so I went ahead and ordered online. I was able to choose my delivery day during the checkout process and I chose a few days later-super quick. I received emails and text messages to keep me informed and the driver called me on the day. The bed arrived on time and in perfect condition. The whole process was perfect. Highly recommended.

7 March 2024
Rated 5 out of 5 stars

Emergency mattress better than expected

I needed a mattress to take away the same day in an emergency. From the limited choice available same day, got a mattress very quickly, helped me into the car with it, and so far it has been comfier than expected for the price I paid.

26 February 2024
Rated 4 out of 5 stars

The bed is lovely.

The bed is lovely now that it's completed and I'm very pleased with it. My only problem was that the central support bar (part No 05) was made of a very hard wood and it was difficult to get the screws in completely. In fact, 5 of the screw heads broke off, but the remaining part of the screw did the job. I covered the completed base before placing the mattress on so that the screw heads that were still protruding, did not damage the underside of the mattress.

16 February 2024
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. They've replied quickly to every query I've had via email.

Unfortunately I had to cancel my order due to unforseen circumstances otherwise I would have absolutely loved to order from them. Can't fault them at all and if I ever need to buy another bed frame or mattress they'll be the first place I go to.

Cannot fault this company at all.

Highly recommend!

5 February 2024
Unprompted review
Rated 3 out of 5 stars

Sofa Bed

The delivery slot was bit hard to manage as little notice of 3 hour slot. The delivery team were very polite but accidentally delivered 1 box which was meant for another property and so had to come back and exchange it later on. The product seems to be very high quality but the assembly instructions are hardest ones ever come across. No words at all - to guide - and it was very difficult to match the items to the instructions. Think worth considering using small stickers to number items (as some flat packs assembly instructions do).

8 January 2024
Rated 5 out of 5 stars

Delivery went smoothly and bed frame looks good!

We got a king-size "Kaydian Walkworth Ottoman Bed" which was delivered today. The process was overall quite smoothly: delivered on the scheduled day, without delays, and to our bedroom on the 1st floor. This might sound trivial but other companies (like Johnlewis or Dusk) just find excuses not to deliver anywhere above the ground floor, so it's good to find a company that actually makes it up to their promise.

The bed looks very nice in our bedroom. I assembled it by myself but to be honest I'd recommend a second person to help. We like the fact that it has a gap underneath for the vacuum robot to pass by, so dust doesn't accumulate too much. I can't say how sturdy the bed is because we haven't tried it yet, but the lifting system works well with the mattress on top. To give some constructive feedback, we didn't like that the bottom of the storage system has some gaps, which means dust and fluff will come in. But to be honest that can be easily solved by placing a big sheet or some plastic inside.

5 January 2024
Unprompted review
Rated 4 out of 5 stars

Great product but…

Great product. You lose one star because the assembly instructions could be clearer. Just number the individual parts, that would help sooooo much.

20 December 2023
Rated 5 out of 5 stars

Order a bed

Order a bed. The bed is great. It arrived in a week, packaged perfectly. Looks even better than in the photo. Very easy to assemble. I recommend

23 November 2023
Rated 5 out of 5 stars

Great service

Great service, polite and supportive.
Delivery was on time and professional.
The bed is wonderful too - thank you

30 November 2023

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