Excellent re delivery, no delay everything intact, however we did have add a few screws for stability in a few places as a large piece of furniture. You really need someone who is good at assembling f... See more
Company replied
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The beds I ordered were great, quick delivery and a decent price. Only 4 stars given as the online advertised tiered discount codes didn't work (Not the end of the world) and both beds had damaged pan... See more
Company replied
Quick delivery good communication. We bought the bunk beds which had the bottom as a floor bed. Had issues that some of the screws weren’t long enough, due to how the screw sat. Was able to make it wo... See more
Company replied
Building this furniture is definitely a two manned job, something of which I found out the hard way. Some written words to support the images would provide greater clarity. Other than that, happy with... See more
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Company details
- Bedroom Furniture Store
- Bed Shop
- Children's Furniture Store
- Furniture Accessories
- Furniture Store
- Sofa Store
Written by the company
Bed Kingdom is an online retailer with a strong and expanding presence in the UK furniture market. Offering a wide range of products - from beds, mattresses, and bedroom furniture to stylish living and dining room pieces - the brand is committed to providing customers with outstanding value and high-quality products.
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Contact info
Bedkingdom, Old Delivery Office, Oldfield Lane, WF16 0JD, Heckmondwike, United Kingdom
- 01924950108
- support@bedkingdom.co.uk
- www.bedkingdom.co.uk
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4.4
Excellent
18K reviews
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Reply from bedkingdom
Dear Valued Customer,
Thank you so much for taking the time to leave such a wonderful 5-star review! We are absolutely thrilled to hear that you had a quick, easy ordering experience and that you are so impressed with the quality of your items. Delivering great products alongside smooth service is always our top goal, so knowing we hit the mark for you truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for the fantastic 5-star review! We are delighted to hear that your order arrived so quickly and that our delivery drivers were helpful and polite. Our team works hard to ensure your experience is smooth from start to finish, so knowing our drivers took great care of you truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
Wrong delivery 2 boxes missing uncaring support
Wrong delivery 2 boxes missing.
We informed you we have a very vulnerable person who needs the bed
We requested earlier delivery after the mix up you refused
We requested a time slot after 13.00 you agreed but have now not upheld your agreement.
You have insulted our requests at every stage
We are very very concerned
26 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about the initial partial delivery and the concern this has caused, especially given your circumstances.
Having reviewed the delivery details, we can see that our courier directly arranged the rebooking of the remaining items with you. We sincerely apologize for the inconvenience caused, as we understand how frustrating this situation has been. Unfortunately, once the delivery is with the courier, we have limited control over their scheduling arrangements.
Please rest assured that your feedback is important to us. We will forward your comments to the relevant teams and courier for review, as we are always looking for ways to improve our service and customer experience.
Kind regards,
Bedkingdom
Great quality! But
I ordered my couch with bedkingdom because they have a great selection, I need a mansion so I can get them all.
My first complaint is that there’s no option to pay extra for the delivery people to take the packaging away or to put the feet on the couch, this is a hefty three seater sofa and I’m not a seven foot woman nor do I have tools so I’m still stuck with nothing to sit on. The discount is great but I would’ve happily paid extra for that.
My second complaint is that whilst the couch is beautiful, it’s not really white/cream or even that close to it as is photographed. I’m going to make it work because I need a couch but I’m so disappointed I could actually cry.
My third complaint was that it was so difficult to purchase from them I had to try about six times, but that may have been a fault on my banks end.
I know when I can actually use it I’ll enjoy sitting on it as the quality is good and sturdy like I was hoping for, the price was really good for how astronomically large the couch is and we love a discount!
The delivery was gorgeous and speedy because who has time to waste waiting two months for a couch?! Thankful it wasn’t a scam and glad to sort of have a good quality couch all in all but have to be honest
3 August 2026
Unprompted review
Reply from bedkingdom
Hi,
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you were happy with the quality of the sofa, the value for money, and the speedy delivery.
We're sorry to hear that some aspects of your experience did not meet your expectations. Unfortunately, we do not currently offer an assembly service, including fitting the sofa feet, or a disposal service for packaging or old furniture. We recommend checking with your local council or a recycling service for disposal options.
Regarding the colour, please note that the product images on our website are for illustrative purposes only. Variations in lighting, photography, and individual screen settings can sometimes cause colours to appear lighter or darker than they do in person.
Thank you for your feedback.
Kind regards,
Bedkingdom
Delivery issue sorted very quickly
Only part of my order was delivered but Bedkingdom sorted it out quickly
28 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for leaving us a 5-star review! While we always aim for every delivery to go perfectly, we are so glad our team was able to step in and resolve the missing part of your order swiftly for you. Providing fast, helpful support when it matters most is top priority for us, and we truly appreciate your patience and kind feedback!
Thank you for choosing and trusting Bed Kingdom!
Mostly positive
The item (Recoil Nova Gaming Bed) is nice enough - it’s solid and weighs a tonne. It was easy to install, and will take you on your own a couple of hours, if you are ok with IKEA-style flat pack builds - you just need a lot of space to work. The instructions are fine and everything is numbered for ease.
The downside is I was sent a random mattress, instead of the futon, but they did send me the correct item the very next day to be fair.
One of the drawers also has a faulty runner. So it doesn’t open and close - but I have contacted them for a replacement. The side bit of the bed that says “Recoil” on it in big letters is all smeared and blotchy. I was going to also request a replacement panel - but I didn’t notice it until I had fully made the bed, and it would have meant dismantling 80% of it, and I simply couldn’t be bothered at that point as my kid needed somewhere to sleep, but it’s a shame as it’s right at eye-level and looks naff / makes the bed look years old.
Overall it’s a nice item. But for £500, the drawer runner and paint finish mentioned above could be much better.
3 August 2026
Unprompted review
Reply from bedkingdom
Dear Valued Customer,
Thank you for sharing such a detailed review of the Recoil Nova Gaming Bed! We're glad to hear your son is enjoying the bed and that you found the assembly process smooth, but we are truly sorry for the hiccups along the way—especially regarding the initial mattress mix-up, the faulty drawer runner, and the smeared "Recoil" panel.
While we’re glad our team got the correct mattress out to you right away, you shouldn't have to settle for a flawed finish or broken runner on a brand-new bed. Please don't worry about dismantling the whole frame—our customer support team would be more than happy to look into solutions for that cosmetic panel alongside your drawer runner replacement so we can make this completely right for you.
Thank you for choosing and trusting Bed Kingdom!
Hi I'm very disappointed I ordered this…
Hi I'm very disappointed I ordered this bed for my partner son and although we was very excited when it arrived we opened it and saw all these marks and discrepancies on the wood and considering it was an expensive piece of furniture I wasn't expecting there to be marks there were holes Asif it was used and also the wireless charger plate the box had been opened.
The ideal of the bed was a great ideal but not very happy with the product.
19 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the condition of the bed upon arrival.
Having checked your order, we can see that a partial refund has already been offered in relation to the issues you reported.
Thank you for your feedback. It is greatly appreciated and will be passed on to the relevant teams for review, as we are always looking for ways to improve our products and the service we provide.
Kind regards,
Bedkingdom
From placing the order to delivery…
From placing the order to delivery everything was spot on
26 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for the fantastic 5-star review! We are absolutely thrilled to hear that your experience was spot on from start to finish. Ensuring a seamless process from the moment you place your order to the second it arrives at your door is always our main goal, so knowing everything went perfectly truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
Absolutely appalling customer service
Absolutely appalling customer service — avoid
I have had an absolutely appalling experience with Bed Kingdom and would strongly advise others to think twice before ordering from them.
Half of the dining table was never even handed over to the courier, so unsurprisingly it was never delivered. This should have been a straightforward issue to resolve, but dealing with Bed Kingdom’s customer service turned it into an extremely frustrating experience.
The call centre staff were rude, dismissive and, in my experience, displayed an unacceptable ageist attitude. Rather than simply dealing with the delivery issue and arranging a solution, assumptions appeared to be made about the person receiving the delivery because they were elderly. I found this deeply offensive and completely unacceptable.
When the complaint was escalated to a manager, the response was equally disappointing. I expected someone in a managerial position to take ownership of the situation and actually resolve the problem. Instead, the complaint was handled poorly and left me feeling that Bed Kingdom simply wasn’t interested in putting things right.
To make matters worse, returning the product has been unnecessarily difficult because the legs were missing. What should have been a simple purchase has turned into a drawn-out and incredibly frustrating ordeal.
From the incomplete delivery, to the unacceptable customer service, to the poor handling of the complaint and the difficulties with the return, this has been an utterly disappointing experience from start to finish.
I would never use Bed Kingdom again and absolutely would not recommend them. There are plenty of companies that understand what basic customer service should look like — unfortunately, in my experience, Bed Kingdom is not one of them.
29 July 2026
Unprompted review
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration caused by the issues surrounding your order.
We would like to clarify that it was never our intention to cause any offence or make any assumptions regarding yourself or your family. The question asked by our team member was only intended to confirm that someone would be available at the delivery address to safely receive the outstanding item, as furniture parcels can be large and may require assistance when being moved. We apologize if the wording came across differently than intended.
We have also reviewed your order and can confirm that the refund for the returned item has now been processed. The refund will be issued back to the original payment method used and should reflect in your account within 5–7 Working Days, depending on your payment provider.
We appreciate your feedback regarding your experience, and we will share your comments with the relevant team to help us improve our service moving forward.
Kind regards,
Bedkingdom
Good quality beds and prompt delivery
22 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for taking the time to leave us such a great review! We are delighted to hear that you are impressed with the quality of your new beds and that our team got them delivered to you promptly. Delivering great products without delay is always our goal, so knowing we nailed both for you truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
The product Flair Margot is amazing and…
The product Flair Margot is amazing and value for money. But the rating for that would be a five star rating. This review is for the poor assembly instructions. There is unclear instructions on assembling the wooden slats and underneath the bed there is a mat to be placed.
Though, i followed the instructions in the order mentioned (assume fresher) i failed to complete. ( as i need to flip the metal rods in the corner for placing wooden slats) which is not mentioned or different from the mentioned instructions. And after completing the bed, i need to turn the bed to place mat!
I would kindly request you to review the instructions and update them.
1 August 2026
Unprompted review
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the Flair Margot bed and that you feel it offers great value for money.
We appreciate you taking the time to share your experience regarding the assembly instructions. Rest assured, we will pass your feedback along to our team for review, as we are always looking for ways to improve our products and customer experience.
Thank you again for your valuable feedback.
Kind regards,
Bedkingdom
Amazing delivery time compared to other…
Amazing delivery time compared to other bunk beds which had a 2-3 week wait time. Was kept up to date about delivery window and given a call when the delivery drivers were on the way. Beds are really sturdy and look great, only issue which is why I haven’t given 5 stars, was the fact the instructions and pieces weren’t numbered, so you would need to be relatively handy to build it without this, also when the wooden parts were removed from the box, there was a really strong freshly painted toxic smell, it had disappeared once the children were sleeping in them that evening, but just something to note. Other than that, the bunks look great and were a really good price.
26 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you for taking the time to share such detailed feedback. We're delighted to hear that you were impressed with the fast delivery, regular updates, and the sturdy quality of your bunk beds. We appreciate your honest comments regarding the assembly instructions, part labelling, and the initial paint smell, as this feedback helps us identify areas where we can improve. We're pleased that the smell cleared quickly and that your children were able to enjoy their new beds.
Thank you for choosing and trusting Bed Kingdom!
Good delivery service very helpful and…
Good delivery service very helpful and quick delivery
18 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for the fantastic review! We are delighted to hear that you experienced such a helpful and speedy delivery. Getting your order to you quickly and with great service is always our top priority, so knowing our delivery team looked after you so well truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
Easy to order and delivery all worked…
Easy to order and delivery all worked well.
Once constructed bunk beds great.
Does definitely need two people to help with construction but this is pointed out.
24 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for taking the time to leave us a great review! We are delighted to hear that ordering was a breeze, delivery went smoothly, and that you are loving the bunk beds now that they are built. We really appreciate you highlighting the two-person assembly step as well—it definitely helps ensure everything goes together safely and easily!
Thank you for choosing and trusting Bed Kingdom!
Anyone looking to order beds from here…
Anyone looking to order beds from here I order two gaming beds one being a high sleeper which came damage on the back panels on the corners clearly where delivery men just chucked the boxes about and the second bunk bed is also damage on the corner paid a lot of money for these beds for to look tatty would have better off going to by second hands beds as they would have came in better condition!!! Never will I ever use bed kingdom again!!!! Very unhappy is an understatement
2 August 2026
Unprompted review
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition your beds arrived in and the disappointment this has caused.
A supervisor from our team will reach out to you to look into this further and work towards resolving the issue.
We apologize for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Bedkingdom
Amazing bed
The bed was delivered some minutes a head of schedule.
Mounted the bed and the product is super, the kids are loving it.
24 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for the fantastic review! We are so glad to hear that your delivery arrived right on time and that setting up the bed went smoothly. Knowing that the quality exceeded your expectations and, most importantly, that the kids are loving their new bed truly makes our day!
Thank you for choosing and trusting Bed Kingdom!
I’ve still not received all the parts…
I’ve still not received all the parts of the bed and had zero communication from anyone.
25 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
Having checked your order, we can see that a member of our team is currently in touch with you via email and is working to ensure this matter is taken care of. We will continue to assist you until this has been resolved.
We sincerely apologise for the inconvenience caused and appreciate your patience.
Kind regards,
Bedkingdom
Is the best mattresses for my son who…
Is the best mattresses for my son who have disability special need finally he sleep better thank u so much 💗
24 July 2026
Reply from bedkingdom
Dear Valued Customer,
Reading your review truly brought a huge smile to our faces! Knowing that our mattress is helping your son sleep better and giving your family that comfort means more to us than words can say. Making a positive difference in your everyday life is the absolute best reward for our entire team, and we are so honored to have been able to help.
Thank you for choosing and trusting Bed Kingdom!
Why he left aut door my order is not…
Why he left aut door my order is not flat it is house he refused to put in. If like that for future delivery like that I’m not interested to order anything from bed Kingdom
24 July 2026
Reply from bedkingdom
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your delivery experience.
As outlined in our Terms & Conditions, our standard delivery service for houses is to the doorstep. For apartments or flats, deliveries are made to the hallway, and where there is no lift, deliveries are only made up to the second floor.
Kind regards,
Bedkingdom
I needed a bunk bed at short notice
I needed a bunk bed at short notice, bedkingdom had just what I needed and at the right price. The ordering process was very easy and the delivery arrived as advertised. I’ve just finished putting together the bunk beds. Very simple and straightforward and for a bed at the lower end of the price range, it is very good quality and more importantly, very sturdy and not at all creaky. The whole experience has been very good and if the situation arises again, I will definitely purchase from them again.
19 July 2026
Reply from bedkingdom
Dear Valued Customer,
Thank you so much for taking the time to share your experience with us! We know how stressful it can be when you need furniture on short notice, so we are thrilled that we could get your bunk bed to you quickly and smoothly. It’s fantastic to hear that the assembly was straightforward and that you're so pleased with the sturdiness and quality. Knowing that you'd happily buy from us again truly means the world to our team!
Thank you for choosing and trusting Bed Kingdom!
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