Poor customer service
A towel I'd bought and, as per the instructions, had washed before use, was shedding a great deal of lint. I returned the towel within 2 business days and requested a cash refund, as I had paid cash for it (less than $20).
I was told that, although they had a cash float of $300, they couldn't let me have a cash refund until they had more cash. The staff member insisted that "those are the rules" and said I should come back later but couldn't tell me when to come back. I had to make a huge fuss before the staff member offered to 'phone customer service to ask if I could have a refund. Customer service agreed. I was pressured into giving my name and 'phone number (no reason for needing them was given), although I had paid cash for the faulty goods.
Never again will I buy anything from Bed Bath & Beyond.