BEAUTYCOS.co.uk Reviews 

265
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic products, noting that rare items are often hard to find elsewhere and available at amazing prices. People also mention the swift turnaround, excellent communication, and prompt delivery times that make shopping smooth and reliable. However, some customers also noted issues with slow shipping, customs delays, or damaged packages arriving unexpectedly. Some reviewers were not happy with tracking problems or missing items that required extra effort to resolve with support. A few consumers mentioned experiencing frustrating delivery attempts and unexpected hurdles when trying to sort out order issues.

What people talk about most

Delivery service

Consumers find delivery service to be positive, noting that items generally arrive on time with helpful... See more

Product

Customers consistently note positive experiences with product, highlighting the availability of rare and... See more

Price

Reviewers highlight positive aspects of price, frequently describing rates as excellent and much cheaper than... See more

Order

Users describe ambiguous interactions with order experiences, as feedback is sharply divided. While some... See more

Service

Customers had positive experiences with service, highlighting prompt delivery and great quality fragrance.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's good as I can get the rare items I need and I'm a return customer, but I find the delivery expensive and slow and wish there were most options.

Rated 4 out of 5 stars

Great company, fabulous products…they just need a better delivery service than GLS.

Rated 5 out of 5 stars

This product we came across in Lanzarote, my husband has to use this as it is the only cream that stops the itching on his arms and legs, it softens and heals the abrasions that appear on his limbs fr... See more

Rated 5 out of 5 stars

Bought a Jo Malone aftershave for a 30th birthday present. It’s beautifully wrapped so I cannot open it but in anticipation- thrilled with the purchase. A good price and arrived as promised. Would... See more


Company details

  1. Cosmetics Store
  2. Cosmetics and Perfumes Supplier
  3. Health and Beauty Shop

Written by the company

Beautycos has one of the largest selections of hair products, skin care products, perfume and make-up as well as everything the beauty heart desires. We sell all the well-known brands that you can get from your hairdresser, beautician and make-up artist, we are just much cheaper. We have a huge selection of all the well-known brands. We employ a wide range of professional staff. At BEAUTYCOS you will find everything from hairdressers, color technicians, nail technicians, materialists to beauticians. We have carefully assembled our team to be able to provide you with professional guidance. We would like to be your favorite retailer of, among other things, shampoo, conditioner and hair treatment.


Contact info

4.0

Great

TrustScore 4 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(265)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company

Avoid this company. When ordering it isn't obvious that the goods are coming from abroad and will take time.

When I wanted to return one of the items on the order I had to pay £3.19 for a return label and return it to an address in Manchester. My item arrived there 4 weeks ago and the company has confirmed it was received there but apparently it has to go back to them abroad before my refund can be issued.

All very messy and I wonder how many people actually 'forget' they are due this refund?

All in all a very disappointing expereince and I would never use them again.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Jo Malone aftershave for a…

Bought a Jo Malone aftershave for a 30th birthday present. It’s beautifully wrapped so I cannot open it but in anticipation- thrilled with the purchase.
A good price and arrived as promised.
Would recommend beautycos and use them again!

16 April 2026
Unprompted review
Rated 3 out of 5 stars

very slow to deliver

14 April 2026
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi Jenny,

We are a Danish company, and all our orders are shipped from Denmark. As also stated on our website, the expected delivery time to the United Kingdom is 4–8 working days.

You are always welcome to contact us if you have any questions, we are happy to help.

Kind regards,
BEAUTYCOS

Rated 5 out of 5 stars

Purchased Nishane Nefs from Beautycos

Purchased Nishane Nefs from Beautycos. 100% genuine item arrived quickly and securely. Fantastic communication from the tracking system and really nice follow up message from customer services.
Can’t rate this company highly enough and will certainly be back.
Thank you

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Firstly they had hard to find aveda supplies, and secondly my order was processed quickly and delivered on time, with tracking. Very happy customer.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Great company

Great company, fabulous products…they just need a better delivery service than GLS.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

fraud

I ordered my purchase. The parcel has been stolen or lost or they didn't send it and now the company beautycos is hiding and doesn't want to solve the issue.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

I’d never used or heard of before and being a non UK company was sceptical to say the least especially for a £50 order but it arrived relatively quickly and very well packaged so I will 100% use again and recommend to anyone else unsure like I was. Their customer service was pretty good too.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabby site

Prompt service, and much cheaper than the high st or other online retailers. Delighted with my purchase and would definitely use again

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Competetive prices.

Product price was better than most places shipping to a little bit longer than usual but i belive this was due to the end of the festive period items are shipped from eu to uk but no duty was applied ect.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, polite and friendly.
Good discount on the item I long wanted to buy but couldn’t afford full price.
Very pleasant experience.
Thank you very much.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed I have now been…

Very disappointed I have now been chasing my parcel for 8 weeks! Not getting any further with customer services they just keep repeating the same few sentences, the delivery company has now told you the parcel was returned to you so can you please send what Ive paid for? I won’t be using this company again, this was my first and last experience with Beautycos definitely wouldn’t recommend

15 December 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi Gemma,

Thanks for your message. This case is about our current conversation regarding your parcel. The courier has marked it as delivered, but you’ve told us that you haven’t received it — so we’ve had to open a missing-parcel investigation with them.

As part of their process, they require a sworn statement, where you confirm that the parcel hasn’t been received. Once that step is completed, we can move forward within the courier’s rules and get the case resolved.

We really want to help you in this frustrating situation, and we’re following the case as soon as we have what we need from the courier.

Kind regards
The BEAUTYCOS Team

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