The Beachbody Company Reviews 

618
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were let down by their experience overall. Customers frequently report significant difficulties with subscription management, particularly concerning unexpected auto-renewals. Many people were charged for services they no longer wanted or expected, often without receiving prior notification of renewal. Attempts to cancel these subscriptions or obtain refunds were frequently met with refusal, even when customers acted promptly. Reviewers also highlight a lack of accessible customer contact, often finding no phone numbers and experiencing ignored emails or only chatbot interactions when trying to resolve issues. Some customers reported being charged repeatedly or having their accounts reactivated without consent, leading to unexpected payments. This often resulted in people feeling trapped in unwanted subscriptions, with some resorting to disputing charges with their credit card companies.

What people talk about most

Subscription

Customers had negative experiences with subscription, with many reporting unauthorized renewal charges even... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over unexpected charges and... See more

Refund

Customers consistently express frustration and dissatisfaction with the refund process, frequently reporting... See more

Customer communications

Consumers express significant frustration with the lack of accessible contact methods, often reporting no... See more

Cancellation

Reviewers express significant frustration regarding cancellation, with many reporting that their attempts to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was a customer for fee years and I didn't have any problems before they change to BBDi renewals is the biggest scame ever.. they CHARGE me 179£ for not using it for a year... I try to cancel it str... See more

Company replied

Rated 1 out of 5 stars

Would give them a 0 if I could. Terrible customer service & business practices. I thought I had already canceled my membership, today I got a renewal charge in my CC. I contacted them immediately a... See more

Company replied

Rated 1 out of 5 stars

Tried to change an email away from one I don’t use anymore, but in actuality must have created a duplicate account. And so I’ve been DOUBLE BILLED for the same service. I tried to have them merge the... See more

Company replied

Rated 1 out of 5 stars

I canceled my membership several months in advance of renewal. I was the charged another year. The only option of contact is online chat with foreigners. Then you have to email their subscription revi... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Pharmacy

Written by the company

Beachbody fitness, nutrition, diet, exercise and weight loss programs and products, all expert-designed by fitness professionals.Home to P90X, Turbo Jam, Hip Hop Abs, 10-Minute Trainer, Slim in 6 and more!


Contact info

1.2

Bad

TrustScore 1 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(618)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Warning: Do Not Sign Up!

Warning: do not subscribe to this service.
I have been a long time user of beachbody's bodi on demand, but reached a point last year where I just wasn't using it anymore. I was auto-charged at the renewal period and immediately contacted them for a refund because I had not intended to renew. They told me I couldn't get a refund. Once I was charged there were no refunds. So, I cancelled my subscription so I wouldn't be charged again in 2025 and decided to make the most of it for the rest of 2024.

2025 renewal period comes around, and I was charged AGAIN despite cancelling! Again, I immediately contacted them and I was told I hadn't cancelled and that I needed to provide proof I had cancelled last year. I didn't have proof, I hadn't taken a screenshot of my account or saved the chat convo and my emails are auto-deleted after 90 days. I've never had a company try and sneak one over on my like this, so I'm not in the habit of saving this kind of communication! Now I'm stuck with another $190 charge for a useless product I no longer use for the second year in a row. And I've learned my lesson, I'll be saving everything.

Too bad because if it wasn't for this I probably would have signed up again in the future! Horrible business practice, so sneaky. Do not sign up, they will take your money forever whether you want them to or not! And if you cancel, TAKE SCREENSHOTS! SAVE EVERY EMAIL YOU RECIEVE! If you don't you'll regret it just like me.

1 April 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Jillian,

Upon reviewing your account details, we have confirmed that you purchased an annual BOD subscription on May 06, 2021. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage — it keeps going until you decide to cancel.

Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on April 04, 2025. The subject is titled, “It’s time to keep Loving Your BODi: Renewal coming up”.
This notification advised of the next renewal date and renewal price with a link to manage your membership.

Based on our records, we didn’t find any previous cancellation requests, which is why your subscription continued to renew.

Your annual BODi subscription renewed on May 06, 2025. Your annual BODi subscription was cancelled on May 09, 2025. You will continue to have access until May 09, 2026. Your account will not renew.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Terrible Customer Service

I used this service for many years. This year, I missed the email that I would be charged again. Three days after being charged, I called and requested a refund and cancellation of my plan. I was able to cancel the plan, and I expressed that I have not used the account in over 6 months, as it didn’t suit my needs anymore. I asked for a refund of the $180 that I was charged. They denied my request and refused to refund me, even though I contacted them within days of being charged and saw that I hadn’t used the account.

This is incredibly frustrating and seems highly unfair to keep my money when I will not and have not been using the services.

I will not recommend this company to anyone due to the terrible customer service.

13 June 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Moto,

During your enrollment, you agreed to the terms and conditions which state that the subscription will automatically renew unless cancelled. BODi sends a prebill notice approximately 30-days prior to the next scheduled renewal to the email address on file.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Bad business

I re-upped my subscription during a sale (long before the subscription would renew) but when I got injured and wasn't going to continue using it once the new subscription started in a month and a half, they refused to refund my money for services not yet rendered. I liked some of their programs okay but ultimately I think they were part of the reason for my injury.

11 June 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Stacey,

Upon reviewing your account, we have confirmed that you submitted a form requesting an exception.

A reply was sent to you on June 11, 2025, with an update.

Sincerely,
BODi Support

Rated 1 out of 5 stars

I did not have a good experience with…

I did not have a good experience with this company. I got automatically charged because supposedly I was on automatic renewal, but I don't remember doing that. I did not realize it until I got a pending charge on my credit card, but by that time it was one day past renewal date, so they would not let me get out of it. I was hoping there was a place on Google to warn people of their practices.

4 June 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Lori,

During your enrollment, you agreed to the terms and conditions which state that the subscription will automatically renew unless cancelled. BODi sends a prebill notice approximately 30-days prior to the next scheduled renewal to the email address on file.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Horrible company!!

Horrible company!!! Would not refund my renewal 1 day after they took it out of our account. My card on file had even expired and they somehow got my new one! SCAM ARTISTS!! NEVER SUBSCRIBE TO THEIR SERVICE!!!!

7 June 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Christian,

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Note: Your payment method being cancelled or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Scam company

We all need to get together and get a lawyer to sue this company. I was scammed when they automatically took funds for a membership renewal I did not consent to. They did not send me any notice. They are scammers. DO NOT BUY ANYTHING FROM THIS COMPANY. If you bought a membership cancel it and change your credit card number.

7 May 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Kelly,

Upon reviewing your account, we have confirmed that on May 07, 2024, you purchased an annual BODi subscription. During your enrollment, you were required to agree into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription. You may confirm these details by viewing your order confirmation email that was sent to your email address on file on May 07, 2024.
Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

Current Account Status:

Your annual BODi membership renewed on May 07, 2025. Your annual BODi membership was cancelled on May 08, 2025. You will continue to have access until May 07, 2026, (your account will NOT automatically renew).

Response to your Request:

Due to the results of our research listed above, we’re unable to approve your exception request for a refund for the following reasons:

1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Absolutely terrible customer service

Absolutely terrible customer service. My wife cancelled her membership on 2022 and never realised they have been charging her credit card for the past 2 years. She got a charge for $240 2 days ago, and she caught it and cancelled...but it was too late aparently? We only wanted this renewal refunded, she was willing to take the loss on the 2 years, but catching it 2 days after a renewal? What a scam. The coach she initially signed up under was a sleasy scam artist to boot. She cancelled what she thought was everything she signed up for shortly after enrolling in their program? Guess not. Wish this scam of a company had a google presence and I would leave a review there as well. What a joke, i do NOT recommend this to anyone. Stay FAR FAR away.

28 May 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello TK,

Unfortunately, we were not provided with your details to review the account further.

BODi sends a prebill notice approximately 30-days prior to the next scheduled renewal to the email address on file.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Refused to refund

I cancelled my subscription long before my cancellation date, but recently they charged me for another full year. You cannot get a phone number, only online ‘help’ they conveniently have no record of my cancellation and because I newly put in another cancellation once I saw the charge on my card, this is what they are going by. It’s only been a week since the charge, I filled out their form, but they refuse to cancel and refund. I am a single parent and would prefer to buy groceries with the $240.00!

Update, just got a response from them saying the same thing… we don’t have a record of you cancellation request so will not refund…

25 May 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Deb,

Upon reviewing your account and our systems, we were unable to locate any previous cancellation attempts for your annual BODi membership.

Your annual BODi membership renewed on May 19, 2025. Your annual BODi membership was cancelled on May 26, 2025. You will continue to have access until May 19, 2026.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Do no under any circumstances sign up…

Update!!! The response they provided is a lie. I have been dealing with them for the last 3 weeks with the BBB.

Do no under any circumstances sign up for beachboy. They are deceitful and will lie about sending out an renewal email.
In addition they will sign you up for other items without your consent and bill you. they will state that you agreed when you renewed. They are terrible customer service to deal with. Please stay away and look elsewhere. If you dont believe me check all of the other reviews.

6 May 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Joseph,

Unfortunately, we were unable to locate an account with the information provided.

BODi sends a prebill email approximately 30-days prior to the next scheduled renewal.

The terms and conditions are provided at the time of purchase regarding any automatic renewals/shipments.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Zero stars if possible

Zero stars if possible. They are an awful company. Always will say some BS about the fine print of their service / subscription instead of actually doing the right thing regarding refund. Believed I obtained a year subscription, but they said was 6 months, and charged credit card again. As soon as I noticed was in contact with auto populating customer service via chat, they just have a script they follow. Their business model is based on scamming people out of extra monthly, yearly subscription fees. Subscription not canceled, credit card will be charged and they will just say screw you, per the blah, blah, blah of some box checked, blah, blah we have the right to steal your money. My subscription renewed, requested refund and they just basically give you the bird. BODi does not care about doing what is right, decent, etc... greedy company with zero morals. Too bad, as their content creators actually have good programs that work. I have spent a lot of money over the years. Will never give this shady sad excuse for a company another dollar of mine and understand they careless at the end of the day. They will respond to reviews with their canned response about the fine print and think that makes up for them being shady and greedy and they are somehow in the right, but guess what BODi you're not and you actually know that. Just think about how many of your customers might have actually come back in the future if you actually did the right and morally correct thing for your customers. There is a reason they don't allow you to call or email; they can careless about their customer base. You can only burn so many people before you run out of peope to screw over and steal from.

To all the people BODi screws over.. file with BBB, contact your bank and file dispute, leave as many honest reviews as possible so maybe others will not get screwed like we did.

16 April 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello,

We were not provided with your details to review the account further and we are truly sorry about your experience.

During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription

BODi also sends a prebill notification email approximately 30-days prior to the next scheduled renewal.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Impossible to cancel…

I cancelled 5 months before my renewal date and they still charged my card. When I contacted customer service they refused to refund my card. Do not recommend!

10 April 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Kristin,

We were not provided with your details to review the account further.

During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.
BODi also sends a prebill notification email approximately 30-days prior to the next scheduled renewal.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Good luck trying to reach a human here

Good luck trying to reach a human here. I simply needed to change my shipping address and it's impossible through the website. What should be two clicks to get to the address change, takes you on an endless loop of website prison. Then you can't reach customer service. It says "text" us, and nothing happens when you click it. Thanks for the frustration.

24 March 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello,

We are sorry for your experience.

Upon reviewing your account details, we have confirmed that your address was updated on March 25, 2025.

Sincerely,
BODi Support

Rated 1 out of 5 stars

SCAM WARNING

SCAM WARNING! I used to have a subscription with Les Mills for years but decided to switch to Beachbody. I purchased two programs from Beachbody, and they automatically added a 30-day free trial for full access to their website to my basket. Unfortunately, I forgot to cancel the free trial since I was never interested in it until I received a bill from them. I find this very unfair, as the free trial was automatically added to my basket without my consent.

I contacted their support team, and all they said was that they couldn't make an exception because this was part of their terms and conditions. I am very disappointed with my switch to Beachbody; they do not seem to care about their customers. After I finish with this unwanted full access, I will be going back to Les Mills.

20 March 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Alireza,

Upon reviewing your account, we have confirmed that on February 16, 2025, you purchased two digital programs. Upon your purchase you were presented with the option to opt into a 30-day free trial to an annual BODi membership. The options were “Accept and Continue” or “No Thanks”. It appears that you have opted into the 30-day free trial. You may confirm this information by viewing your order confirmation email that was sent on February 16, 2025.

Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

Your annual BODi membership renewed on March 19, 2025. Your annual BODi membership was cancelled on March 20, 2025. You will continue to have access until March 19, 2026.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Customer Support

Rated 5 out of 5 stars

There isn’t a better deal in the health…

There isn’t a better deal in the health industry. Broad range of workouts and great instructors. Love it. Check with your health insurance company because some policies reimburse for club memberships, which is a great way to underwrite getting fit. Most of the complaints here don’t acknowledge any personal responsibility for keeping track of subscriptions and deadlines.

19 March 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hi Tim,

Thank you so much for your feedback! We're thrilled to hear that you are enjoying our programs.

We wish you the best of luck on your fitness journey!

Sincerely,
BODi

Rated 1 out of 5 stars

BODi (formerly Beachbody) is a Total Scam.

This company is a total scam. Their customer service is horrible and incompetent and when asked to cancel my entire account, it was confirmed they completed the action in Jun2022. Yet I continued to be billed ~$197 in Mar2024 and they refuse to refund the money they stole from me.

Their customer service/corporate is completely unhelpful and incredibly rude.

I took a look at Reddit and what happened to me seems to happen a lot - so I feel like they are just a big scam of a company.

AVOID THIS COMPANY!

++++++++++
And the BODi company response is simply priceless. If you look at other reviews of BODi on this site and others, it’s clear that I am not alone in feeling scammed and taken advantage of by them. If BODi would only show some integrity and spend the amount of time LISTENING to customers and handling problems that they do trying to prove all of us wrong, perhaps they wouldn’t have such horrific reviews.

Regardless, I firmly stand by my original statements and strongly recommend avoidance of this pyramid scheme-esque company. BODi will find a loophole in their ‘contract’ and find ways to steal your money. Even being ‘disappeared’ from their site is a hassle - and I also strongly recommend getting all of your personal data off their site because they cannot be trusted.

22 March 2024
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Ashley,

Our corporate support team has performed a considerable amount of research into your account.

Investigative Research:

Upon reviewing your account, we have confirmed that on March 23, 2022, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription, an annual Beachbody On Demand membership, a Preferred Customer membership and a monthly BODi membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled.

On June 08, 2022, you cancelled your monthly BODi membership online via self-service.

On June 09, 2022, you cancelled your Preferred Customer membership.

On March 27, 2023, you cancelled your monthly Shakeology subscription online via self-service.

Because your annual BODi (previously Beachbody On Demand) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

Current Account Status:

Your annual BODi membership renewed on March 23, 2024. Your annual BODi membership was cancelled on March 27, 2024. You will continue to have access until March 23, 2025, (your account will NOT automatically renew).

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: FAQ 259.

Sincerely,
BODi Customer Support

Rated 1 out of 5 stars

Take your business elsewhere that actually deserves it.

Beachbody has become a scam company. Once the most respected company when it came to providing fitness programs for people to work from home. Now, they have this terrible business model where if you are late by even minutes in cancelling an auto-renewed subscription, they refuse to refund you.

They will state they sent out a notice of auto-renewal, but of course that doesn't mean anything. Emails can get missed or access can be lost, etc. etc. etc. A servicemember goes out onto a training exercise where they have no access to their personal email and go without that access for weeks, in turn missing this so-called "notification" email because of it? Too bad. "Not our problem", they will say.

And of course, you can't actually talk to a real person on the phone anymore.

They know people will miss these emails, and that is what they are counting on. They know people will be unaware of the auto-renew window and will do pretty much nothing (except sending a single email that can be easily missed) to ensure customer knowledge of the pending charge. This company now engages in shady practices meant to pull the most amount of money they can from their customers - taking willing advantage of the fact that humans nowadays have so many things going on in their lives that they easily forget small details - and in turn pad their bottom line.

5 March 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello ShielaJon,

Upon reviewing your account, we have confirmed that on March 02, 2024, you purchased an annual BODi membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage – it continues to renew until you cancel your subscription.

Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on January 29, 2025.

This notification advised of the next renewal date and renewal price with a link to manage your membership.

Your annual BODi membership renewed on March 02, 2025. Your annual BODi membership was cancelled on March 04, 2025.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.

Sincerely,
BODi Support

Rated 1 out of 5 stars

It’s like Hotel California. You can never leave!!!

Once you sign up, just know that you are a member for life. You have a better chance of winning the lottery than cancelling your membership with this SCAM of a company. I have not used this app or any workout in over 2 years.

I cancelled within 2 days of renewal and here’s what I’ve been told. You cannot cancel past the renewal date. Well I did. And in the cancellation I was told that I would receive a refund. I did not. Today I’m being told that I have to submit a form that will be reviewed within 10 days. The submission form even says that exceptions are rarely approved.

So, thank you to Beach Body for another year of paying for something that I do not use because I was injured using your program 2 years ago.

DON’T SIGN UP!! AVOID BEING SCAMMED OUT OF YOUR HARD-EARNED MONEY!!!

6 January 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Ali,

Unfortunately, we were not provided with your details to review your account further.

A prebill email is sent approximately 30-days prior to the next scheduled renewal date. The email advises of the renewal date and renewal pricing with a link to manage your membership or subscriptions.

For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.

Sincerely,
BODi Support

Rated 1 out of 5 stars

I Cancelled this subscription over 3…

I Cancelled this subscription over 3 years ago and just noticed they took $242.95 at the beginning of this year!!! they have been taking hundreds from me for years! there was no option to call a representative to resolve this. I'm looking to be refunded for those years.

15 February 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Damon,

When cancelling any membership or subscriptions, you would have received a cancellation confirmation email. Unfortunately, we were not provided your details to review your concerns further.
BODi send a prebill email approximately 30-days prior to the next scheduled renewal. This email provides the renewal date and a link to manage your membership or subscriptions.
You may contact support at bodisupport.com.

Sincerely,
BODi Support

Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. I had a subscription my work used to pay for. I no longer had access to my work email and missed the renewal notice. The day I was billed for the following year, I called explaining the situation and asking for a refund. That’s ridiculous but moving on.. they removed my access to this service. They are refusing to contact me or assist me. I am now out $190 of a service I CANNOT even log into. I don’t know how these people live with themselves

1 March 2024
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Amy,

Upon reviewing your account, we have confirmed that your annual BODi membership renewed on March 04, 2024. Your annual BODi membership was cancelled on March 04, 2024, with access remaining until the end of the billing cycle.

We have confirmed that customer support was able to reset your password and provided you with the login details to access the programs on February 09, 2025.

If you are still in need of assistance, please contact us at bodisupport.com.

Sincerely,
BODi

Rated 1 out of 5 stars

Cancelation warning

I have had the Bodi subscription for 4 years and decided to cancel due to the lack of new workouts since the new format rolled out last year.I dont remember what the original terms and conditions were when I joined years ago, and when I canceled, nowhere on the cancelation page ( or anywhere else) that I saw, does it state that there are no prorated refunds. You find this out after the fact when you get the email confirming your cancelation. You have the option to kerp until the end of your subscription or cancel right away. So,essentially I paid $170 for 4 months, because I didn't remember something I read 4 years ago. How idiotic. Just warning others. If you pay upfront for the year and you chose to cancel before the end, make sure you choose the first drop down menu option. I should've known better, and learned an expensive lesson.

8 February 2025
Unprompted review
The Beachbody Company logo

Reply from The Beachbody Company

Hello Amy,

Unfortunately, we were not provided your account information to view your details further.

If your BODi membership was renewed, we do not offer refunds on digital renewals. We also do not offer prorated refunds.

Please view our Money Back Guarantee FAQ for additional details: https://faq.bodi.com/us/en/answer?Id=259.

Sincerely,
BODi

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look