BDR Group  Reviews 178

Great service from Jamie and the team. Always very responsive, and helpful throughout the experience from start to finish.

We use BDR for our IT support and we decided to switch our company phone systems over too... Martin the engineer was super efficient,installed the new phones, dealt with the broadband signal, went above and beyond the call of duty. This was backed up by Jamie , New Business Development Manager who was both personable and obliging, and found a way around an initial glitch, which met with our entire satisfaction. in essence, we would not hesitate to recommend this group.

martin was an absolute star man, he was quickly able to identify the technical issue i was having, and was able to fix it promptly. So glad he was on the receiving end of the phone as i have been having issues for a while but unfortunately other technicians were not able to sort it out, where as martin was able to help at very short notice and able to fix the issue immediately. thanks martin i highly appreciate and thankyou for your service!

Our Technician Martin was friendly, approachable and helpful during the install of our new telephone system.
We were talked through every step, and easily introduced to our new capabilities and software.
Whenever I have had to contact BDR I have always found the staff to be responsive problem solvers and would recommend the service to others.

Failed Tech support is invariably from an indian support center with little or no knowledge of the customer.

We have been looking at reviewing our telephony and are existing customers of BDR. It has been since the start quite a painful experience but trying to exit after giving more than what is required for termination we have hit a brick wall. They were asked after many attempts to quote for a new contract. After weeks we got something. Still no proper communication around our exit. as a charity we are spending precious staffing hours trying to communicate with a comms company not responding. This has been going on for some months!!

Number porting
Been trying to port some telephone numbers for 4 weeks,
Please avoid at all costs

I'd much like to write a review for the GREAT worker and asset to BDR Group Jerome Minto-Crosdale
(IT Support | BDR Group). My company 'Drama Studio London' had to move offices temporarily which meant huge problems frankly re. having to share new UWL laptops and adjust to an exhausting list of technical workarounds in using the new UWL (non Drama Studio) laptops which meant most simple tasks took an age and we were therefore very behind re. our tough, daily workloads.

Jerome was exemplary in his fast response always, completely reassuring, admirably patient, never negative, technically so informed and ever-supportive approach to both myself and our whole team ! Jerome even offered to write me an excellent step-by-step (written) guide when I was panicking and therefore unable to take information in over the telephone.

Our team all remarked how he utterly saved our bacon in his daily, swift response to several of our office, director and teaching staff. Please highly value and promote this man, in short !

Best regards, Siobhan Burke, Admissions and Contracts Manager, Drama Studio London.

Adam Sheward is doing a great job as our account manager, responsive and proactive. Kyle Byron-Morgan is one of those people with an obviously deep technical understanding but able to communicate well across all levels, including mine.
We've been 5* happy with them since transitioning from another provider 6 months ago

Worked with me to figure out the issue and rectify it!

Having recently transitioned 15 users plus a number of server's to BDR I can honestly say that their knowledge, experience and above all their reaction times are second to none.

I have been impressed with Kyle Byron-Morgan who has been quick to respond and highly competent in resolving any issues swiftly - thank you!

Jerome is an incredibly knowledgeable and helpful member of the BDR team. Our office has had to temporarily move locations and he has been an critical link for our team getting reconnected to our systems online. We always know we can rely on Jerome at BDR!

Herbie Hubball &Team at BDR; responded immediately to the fault I reported for my Client. Excellent communication throughout the process and follow up when completed, checking if the customer is satisfied or needs further assistance.The very essence of customer service! This gives both myself and the client the confidence in the services that BDR are providing are well supported and this encourages increased sales from the customer and positive referrals. Couldnt ask more and look forward ti increasing business with BDR . Thanks Herbie!

Great service. Whenever I have had an IT problem, Kyle Byron-Morgan has been quick to respond and has always been helpful.

When we had a call the other week after our internet dropped, I was put through to Herbie and he was very quick to help and really easy to understand. Great service.

Today after our phones went down Herbie was very reassuring and a great help

We have been customers of BDR for a number of years and we have had good service from BDR in these years, however we now have exceptional service from BDR as we have been given a dedicated IT support team leader to assist with any issues we encounter and I have to say Kyle Byron-Morgan you are worth your weight in gold he is attentive to my Poor IT knowledge :-) but also he can fix any problems you throw at him and more importantly he is quick to respond as in business time is money. Thank you Kyle :-)