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Bayfields Opticians & Audiologists - Nantwich Reviews 

52
TrustScore 4.5 out of 5

4.6

31/33 High Street,, CW5 5AH Nantwich, Cheshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding Service. I had broken my glasses, beyond repair, I thought! Ordered a replacement pair, delivery was tight before we set off for the tattoo. I was facing the experience without my dista... See more

Rated 5 out of 5 stars

The appointment was timely and the staff listened to my reasons for requesting an out of sequence appointment. There seemed to be no time pressure to make quick decisions. Overall experience was good.... See more

Rated 5 out of 5 stars

Excellent and friendly service as always. Chi Choi is very thorough and fully explains the eye test and any recommendations. Alletha Huxley is my go to dispenser for new glasses and her advice i... See more

Rated 5 out of 5 stars

Having regular OCT scans at Bayfields over the years turned into a god send when a recent cataract surgery went wrong. Under the skilful guidance of Chi Choi who used earlier images to assess the prob... See more


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

About Bayfields Opticians & Audiologists - Nantwich

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

  • 31/33 High Street,, CW5 5AH, Nantwich, Cheshire, United Kingdom

  • 01270 629171

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.6

Excellent

TrustScore 4.5 out of 5

52 reviews

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4.6

All reviews

(52)

2,381 reviews in the last 12 months

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Rated 2 out of 5 stars

Pricing wasn’t clearly explained…

Pricing wasn’t clearly explained.paid extra for mapping and felt the two pairs of glasses were very overpriced. Will not return, will look for alternative optician.

18 July 2025
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We appreciate you taking the time to share your concerns. We're sorry the pricing wasn't clear and that you feel the glasses were overpriced. We'll review our pricing explanation process.

Rated 5 out of 5 stars
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We're happy to hear that our helpful team made your experience in practice a positive one. Thank you for your kind words and positive feedback.

Rated 5 out of 5 stars

The optometrist was very reassuring and…

The optometrist was very reassuring and thorough in relation to an emergency appointment. They changed my referral from Leighton to CHEC where I was seen the following week. They also rang me to make sure that I had heard from CHEC following my referral.

14 June 2025
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We're happy to hear that the optometrist provided you with reassurance and a comprehensive examination during your emergency appointment. We appreciate your feedback regarding the referral and follow-up.

Rated 5 out of 5 stars

Optical review

The eye test was thorough. I opted for the £40 scan also. Unfortunately, several days later I receive a free voucher for it! Not much incentive, when it will be 2 years until my next test!

16 June 2025
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We appreciate your feedback and are glad the eye test was thorough. We're sorry to hear about the voucher timing after your scan. We'll review our promotional offers.

Rated 5 out of 5 stars

Professional and caring.

Attentive, patient, listen and guide me through everything.

17 June 2025
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We're glad you felt supported and guided. Thank you for sharing your positive experience with us; we appreciate it!

Rated 5 out of 5 stars

New hearing aids an improvement that we…

New hearing aids an improvement that we hoped for.
Hugh Masterson extremely helpful and keen to help us make the right choices for us. Thank you Hugh.

17 June 2025
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We're happy to hear that the new hearing aids are providing the improvement you were hoping for. We appreciate your kind words and are glad we could help you make the right choices.

Rated 5 out of 5 stars

TOP TEAM NANTWICH

Always welcoming, helpful and efficient.
I feel supported and valued, together with receiving a great service.
Thank you Team Bayfields Nantwich! 😊

9 June 2025
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We're happy to hear that you feel welcomed and supported by our team! It's great to know you value the service you receive. Thank you for your kind words!

Rated 5 out of 5 stars

Friendly efficient service.

Friendly efficient service.

19 May 2025
Bayfields Opticians & Audiologists - Nantwich logo

Reply from Bayfields Opticians & Audiologists - Nantwich

We're glad you were happy with the service you received at our Nantwich practice. We really appreciate your positive feedback; it means a lot to us.

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