I thoroughly recommend Bayfields (my branch is in Loughton). The staff are superb - and I've had glasses and hearing aids very recently. The audiologist (Isabel) is fantastic - both in her patienc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their eye testing service is excellent - 2nd to none. However, the price of their glasses is absolutely ridiculous and I took my prescription away. The glasses I purchased elsewhere are 10 times bette... See more
Myself and my family have been superbly looked after for many years by Meryl James. She is very professional, has excellent knowledge and her customer care is second to none. Thank you Meryl.
Company replied
Went to my appointment feeling quite anxious, I have had ongoing problems with my sight and was concerned of an issue that I had but now seems to have resolved was causing the sight problem. After... See more
Company details
About Bayfields Opticians & Audiologists - Loughton
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
24 Forest Road,, IG10 1DX, Loughton, Essex, United Kingdom
- 020 8508 1325
Comprehensive eye tests
4.7
Excellent
34 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice experience
Very nice experience. Friendly and professional staff. Very pleased and will come back.
7 April 2026
Every one very polite
Every one very polite, helpful and friendly. Nothing too.much trouble.
25 March 2026
Really nice and friendly people
Really nice and friendly people. Meryl and the optical team look after you very well. Would recommend them highly.
3 February 2026
Really friendly very competent company
Really friendly very competent company. Great thorough eye tests great frames and great tea!!
9 February 2026
Excellent service felt all aspects of…
Excellent service felt all aspects of my sight had been covered
30 January 2026
Recommend Bayfields Optitions Loughton Essex 100%
Went to my appointment feeling quite anxious, I have had ongoing problems with my sight and was concerned of an issue that I had but now seems to have resolved was causing the sight problem.
After another scan, and eye test my sight concerns was answered, and the eye sight problem I am experiencing can be resolved with cataract removal.
Although this is still my eyesight and an operation, it is a far better outcome for me than what I feared, I was concerned I was going to loose my sight due to the other problem I had.
Everything was explained very well, all my questions were answered, introduced me to the monthly subscription for £12 per month which will save me a lot with the amount of eye tests and scans I have to have regularly at the moment.
So BIG thank you to all at Bayfields from a very happy customer.
6 February 2026
I thoroughly recommend Bayfields (my…
I thoroughly recommend Bayfields (my branch is in Loughton). The staff are superb - and I've had glasses and hearing aids very recently. The audiologist (Isabel) is fantastic - both in her patience, knowledge and guidance. I was nervous about going down the hearing-aid route - but this has been expertly handled and with great post-buy customer service. A gem of a place.
4 February 2026
Fantastic optometrist
21 January 2026
Happy client
The optometrist and support staff were very friendly and very professional. They gave me a sense of confidence that their main concern was my welfare.
13 January 2026
Great Customer Service
Great customer service; polite, informative and very helpful. Thanks to the team and in particular Meryl.
15 January 2026
I always see Meryl James.
I always see Meryl James.
She is very thorough l trust her with what she tells me,
I hsve used the same opticians for years
14 January 2026
WELL EXPLAINED and helpful
9 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.