Exceptional service - everyone was amazing with my children, so attentive and patient. A huge wealth of knowledge, didn’t rush us. Brilliant, thank you
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Great! I wanted a second pair and enquired about reglazing some existing spectacles, no problem. As one gets older prescription changes can be more frequent, this can be an expensive business. The reg... See more
Really helpful and was brilliant with my Daughter made her feel very comfortable while getting her eyes tested and was helpful choosing the right glasses for her, Staff are so lovely aswell.
Was brilliant customer service and love both pairs of my glasses but 4 stars given as they seemed a little understaffed so took longer than I’m sure it normally would of if they had more staff.
Company replied
Company details
About Bayfields Opticians & Audiologists - Hornchurch
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
145 High Street, RM11 3YD, Hornchurch, London, United Kingdom
- 01708 621003
Comprehensive eye tests
4.6
Excellent
37 reviews
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Eyesure
Very thorough examinations along with very clear explanations. Friendly staff throughout.
30 March 2026
Exceptional service
Exceptional service - everyone was amazing with my children, so attentive and patient. A huge wealth of knowledge, didn’t rush us. Brilliant, thank you
27 March 2026
Made to feel very welcome and at ease…
Made to feel very welcome and at ease by all staff in shop
1 April 2026
Brilliant Opticians
Really helpful and was brilliant with my Daughter made her feel very comfortable while getting her eyes tested and was helpful choosing the right glasses for her, Staff are so lovely aswell.
25 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Expensive visit
10 February 2026
Reply from Bayfields Opticians & Audiologists - Hornchurch
Thank you for sharing your feedback. We’re sorry to hear that you felt our services were expensive. At Bayfields, we’re a premium opticians, and our pricing reflects the level of clinical experience, advanced technology, and personalised care we provide at every appointment.
We work hard to remain competitive and offer options for every budget. We stock a wide range of frames - from affordable styles to luxury designer collections, so there’s always something to suit different needs and preferences.
We also want you to feel completely confident in your purchase, which is why we offer a 60‑day Money Back Guarantee for added peace of mind.
We appreciate your comments and would be happy to discuss your experience further if you’d like.
Happy customer
I was a customer when it was Gills for many years and I'm glad to say I'm as pleased with Bayfields, helpful, polite and friendly staff, clean and welcoming shop with a good variety of frames and accessories
12 January 2026
Great
Great! I wanted a second pair and enquired about reglazing some existing spectacles, no problem. As one gets older prescription changes can be more frequent, this can be an expensive business. The reglaze cost was minimal in comparison to competitors, therefore I decided to go for this option. Seems a sensible way to go. Perfect.
19 January 2026
Main issue was that I left with the…
Main issue was that I left with the same hearing problem that I turned up with
Had treated with Olive oil drops for a week but still no better hearing .
Ear drum was still blocked with wax.
19 January 2026
Keeley always goes above and beyond
Keeley always goes above and beyond. Always kind and so professional and helpful
6 January 2026
Excellent service every time!
Bayfields (formerly Gills) are like family! I enjoy my visits as everything is explained to you every step of the way. The staff are polite and friendly. They are also very knowledgable.
15 January 2026
The optometrist was very thorough in…
The optometrist was very thorough in his examination. He was extremely polite as always and explained everything to me during the consultation including a comprehensive analysis of my scan results.
5 January 2026
Great team at bayfields excellent with…
Great team at bayfields excellent with my 2 year old thank you for all you have done
17 December 2025
Excellent very kind and helpful would…
Excellent very kind and helpful would recommend them
22 December 2025
Unprompted review
I came to Bayfields with my partner
I came to Bayfields with my partner. When I got there one of the assistants asked me when the last time I got my eyes tested. I advised them that this was during Covid and I was over due.
They asked me if I would like an eye test and I accepted.
The service was very thorough. The service
we excellent.
3 December 2025
Amazing experience for a first time glasses prescription and order
I felt very comfortable as always, they took their time to explore all options with me. Thanks to the Optician and Customer care.
6 December 2025
The optician a young South African lady…
The optician a young South African lady was absolutely top class and very professional
25 November 2025
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