They are able to offer a full range of tests and have a good choice of frames. Staff are kind, helpful and professional and glasses arrived quickly. The shop has two steps up to the door and one inter... See more
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Very pleasant and competent staff with an excellent range of frames and lenses on offer.
All welcoming. No matter when go in for minor things nothing is too much for them and what make experience is that remember you by first name and acknowledge. Service is second to none every time vis... See more
Company replied
I met with an Audiologist called Paul. Paul made me feel at ease, and professionally explained that I would benefit from the use of hearing aids moving forward, following a hearing test that illust... See more
Company details
About Bayfields Opticians & Audiologists - Eltham
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
43 Passey Place, SE9 5DA, London, London, United Kingdom
- 020 8850 3415
Comprehensive eye tests
4.8
Excellent
62 reviews
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Great
Great, professional and friendly customer service. I found what I was looking for. Thanks to Kerry I've got the new and (finally) right prescription and Jaco gave me promptly the right glasses I was looking for. As I suspected the price defined the level and quality of the service provided.
Andras
10 October 2025
Unprompted review
Excellent, professional service
The optometrist, dispenser and reception staff at Bayfields (Eltham branch) were all highly professional, informative, patient and friendly. I was most definitely in good hands and not rushed throughout any aspect of my visit, in spite of my usual difficulty in choosing frames! I particularly enjoyed the more comprehensive eye test given now, and the fascinating explanation provided by the optometrist (Kerry). I am now the proud owner of a snazzy pair of prescription sunglasses!
22 August 2025
Unprompted review
All in all a good experience
I had an indepth eye checkup followed by some very helpfull advice on choosing the correct specs.
These were made up and ready for me to collect within a week
23 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Collecting new lenses for glasses
My new lenses were ready earlier than expected and fitted in minutes. A very good service.
17 June 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're happy to hear that your new lenses were ready ahead of schedule and fitted quickly. Thank you for your positive feedback; we appreciate it!
Contact lens wearer
I'm a long-term contact lens wearer. Kerry has looked after me and my lenses for many years. She was instrumental in identifying signs that I might be developing age-related macular degeneration.
27 May 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We appreciate your long-term patronage and are so glad to hear that you've had such positive experiences. It's wonderful to know our team helped identify important signs for your health. Thank you!
Broken bifocal repair
The speed of service was brilliant.Took them in Monday morning and they were repaired and ready for collection at the end of the following day. A perfect service , thankyou!
2 June 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're happy to hear that you were pleased with our service speed. It's wonderful to know that you had a perfect experience. Thank you for your positive feedback!
Glasses fitting
Nice gent who explained everything and ensured that the glasses fitted correcting and that I was happy before raving the shop
18 June 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're glad you enjoyed your experience! It's great to know the explanation and fitting met your expectations. Thank you for your positive feedback and time.
Great service
Great service - friendly and knowledgeable. Fantastic range of frames and good prices. Love it.
12 June 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're glad you enjoyed your experience. It's wonderful to hear you appreciated our friendly service, frame election, and prices. Thank you for your feedback.
Fantastic customer service
Fantastic customer service, great equipment - amazing all round!
7 June 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're happy to hear that you had such a positive experience with our customer service and equipment. Thank you for your amazing feedback!
Reply from Bayfields Opticians & Audiologists - Eltham
We appreciate your kind words regarding our team's knowledge and care. Thank you for your positive feedback!
Personal touches
All welcoming. No matter when go in for minor things nothing is too much for them and what make experience is that remember you by first name and acknowledge. Service is second to none every time visit. The new environment is also great too with wider selection of frames.
23 May 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're happy to hear that you find our team welcoming and helpful. It's great to know you appreciate our service and the expanded frame selection. We appreciate your positive feedback!
Goodbye Specsavers
The service felt personal,friendly and was very efficient,
Certainly much better than Specsavers
16 May 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're happy to hear that you found our service personal, friendly, and efficient. Thank you for sharing your positive experience with us.
Great aftersales service from a really…
Great aftersales service from a really friendly & helpful team. My specs received a free service & MOT when I visited recently, ten out of ten.
15 May 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're happy to hear that you found our team friendly and helpful. It's great to know you were pleased with the aftersales service and MOT. Thanks for the ten out of ten rating.
Cancelled 5 minutes before the…
Cancelled 5 minutes before the appointment time and offered no alternative slots.
19 May 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We regret that your appointment was cancelled so close to the time. We'll review what happened and work to prevent this in the future. If you'd like to get booked in again please feel free to ring the Eltham practice directly or book in online.
First class service received from a…
First class service received from a really friendly team at Bayfields Opticians - I 100% recommend anyone requiring an eye test or new glasses will not be disappointed.
Bayfields will definitely be my choice for anything to do with my vision requirements going forward.
15 May 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're happy to hear that you had a first-class experience with our friendly team! We appreciate your recommendation and are delighted that you'll choose us for your future vision needs.
I was seen quickly and efficiently.
20 May 2025
Reply from Bayfields Opticians & Audiologists - Eltham
We're glad you found our staff friendly and helpful! Thank you for your positive feedback; we appreciate it a lot.
Competent staff
Competent staff, friendly and helpful.
Very glad I have discovered Bayfields.
21 May 2025
A good service tailored to my needs
A good service tailored to my needs. Helpful and accommodating.
10 May 2025
It was my first time having an eye…
It was my first time having an eye test. The whole experience was great, friendly helpful staff who were there to assist me throughout the process. I would definitely recommend.
2 May 2025
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