baxtros.co.uk Reviews 

Bought headphones but only one earphone was working. Asked for a replacement but they just returned the same headphones to me. When I asked them about this and requested a refund they basically called me a liar. The only reason they are getting as many stars is they eventually gave me a refund when I returned the earphones for a second time, both returns at my cost.

4 months ago, I reached out to Baxtros about an Xbox One Elite controller they delivered to me.

It had a very small, almost insignificant crack on the side of the RT button & the right thumbstick didn't reset to its default position after use, a minor inconvenience, but nothing insufferable.

UNTIL

The crack widened after playing games where RT is predominantly used. The crack as mentioned was already there, so it was not caused by me.

I reported it to Baxtros as soon as the controller became unusable.

Not a peep from them for 3 months.

I sent a second & third message asking where their promise of "review & repair" went. They came back with the following, "we are unable to cover this under warranty, we can have the same item sent back to you however if you wish?" Implying the only thing they would do to resolve the problem, was to send the broken controller back to me.

Not useful, I made that perfectly clear to them on a number of occasions, to which they kept repeating themselves & refusing to offer a replacement or refund since they couldn't repair it.

This persisted until I'd had enough & gave them 2 weeks notice to send either a replacement or a refund, before I involved the small claims court.

Within days, I received an update from them, saying they'd shipped out a second controller & by day 7, it arrived.

Checked the product like it were a military operation, only finding the odd age related mark & scuffs from general wear & tear, but overall, the product was in good working order.

If they'd have done that from the start, then it wouldn't have reached a point of potentially taking them to court over something as seemingly trivial as this.

Overall, I'm happy with the product 2nd time round, but the level of service I'd received for the most part was like talking to a brick wall.

Bought a PS4 and Xbone controller. Cheaper than anywhere else, came exactly as described and functional

Amazing seller/service. I wanted a custom Gameboy Advance. Now, I was very particular in what I wanted, and wanted specific details about components and functions, So I called them, and Baxtros were able to answer all my questions, and get the parts I wanted, all for a lowest of what I consider a fair price. My GBA was made promptly and I had the unit in my hand three days after ordering.

Got a new nintendo 64 and 4 controllers for a good price. A couple controllers were missed in the order and they promptly corrected the order and sent the missing ones. All but one were in great condition, which I wasn't expecting considering how cheap everything was. I'd shop there again!

I ordered a custom gba from Baxtros. It arrived promptly and exactly as described. Prices very reasonable aswell. Fantastic service. Very pleased. Thank you very much.

Bought a refurbished PSP that turned up faulty and in poor condition. I contacted them they were happy to send a replacement or refund after providing proof. Replacement unit was functional but not only in equally poor condition, but was also not factory reset and had been jailbroken (hacked operating system) which I was neither informed of nor desired and the battery had expanded to the point where the battery cover no longer fit correctly. On further use, one of the buttons was sticking so I opened it up and realised that it was not refurbished whatsoever. Had never been opened up, was full of lint, gunk and showed signs of liquid damage. I'm not bothering to chase this up with them as I will clean it up and remove the custom firmware myself, but I won't be dealing with them again. They're just flipping consoles they bought on the cheap.

zero stars really. One controller Left bumper unusable. second controller the battery case was only secured on one side. And these are supposedly A1. Save your money and buy from a reputable supplier instead.

Brought a GBA SP like new, really impressed by the quality and price for it was good. exactly as looked and described, great place to pick one up

Ordered a grade A original gameboy from them, have to say I am very happy with it. They did a very good job with refurbishing it, looks clean and yellowing very very minimal. Customer service was also prompt and friendly, for the price it is exactly what I was hoping for

Amazing service, controller was like new! Great price and fast delivery even outside of the UK , will defiantly buy from again , thanks a lot!

Purchased a PS4 controller which was damaged and did not work properly, returned item, after all my troubles instead of a refund they tried to scammed me and said I've sent a fake controller back and it's not theirs, no refund but they're willing to send t.he controller back to me 😂, what a joke!! If you want that £40 so bad just take it. Worst company and customer service ever.

Please shop there if you want to be scammed or be clever and stay away!