BathroomTrade.co.uk Reviews 123

Here’s a clear and firm negative feedback you can post on eBay:

I did not receive this item. The seller claimed it was left in my “requested safe area,” but I never requested this and I do not have a designated safe area at my address. The item was never delivered to me. The seller has not offered a replacement or a refund, which is very disappointing. Poor communication and no resolution provided. Would not recommend.

The shower cubicle when it arrived would not after all be suited to someone with my disability.....but hey no worries I was able to return it !! This was the contract we had. However to effect this return would cost a huge sum of money because they want a 10% restocking fee plus an A frame pallet with straps for collection. It did not arrive like that. Eventually I was told that they would arrange collection via the suppliers Lakes and no pallet required if I agreed to pay......which I did as I need that almost £1500 back. The collections have not happened. Mark in their comedy customer services is just a bully w hose sole aim at work is appears is to make promises that will not be kept, to blame junior staff and the shower suppliers and of course he wants to steal my money.

Don't deal with them. They were not very informative about VAT exemptions for disabled people either.

This review is for UK Bathstore there does seem to b some confusing on this site about whether they are still trading.

I bought a suite from the bathstore. Shop very helpful, delivery on time. After six months, part of the suite developed a defect. The store were pretty unhelpful and told us to contact customer service. They were very polite and helpful, but could never seem to return phone calls when promised.
I got very it irritated by this, and went higher.
Answer was given in two days, probably would have been quicker,had I responded to the second email sooner!
Problem is now in the process of being solved, and I have every faith it will be. it has restored my faith in the bathstore.
On the strength of that I give them five stars.

Messed up a 6k bathroom fitting
Failed to reply to phone calls
Failed to reply to emails

5 year guarantee not worth a penny.

Only option now is small claims court and try to recover some money.

They are an absolute horrible company

told all items in stock and available for delivery within 3 - 4 days, but found out items were delayed by a week. when the items arrived the driver very helpful and courteous and the items were in order.

Theres website called endole where are all details about company liquidation. Trustpilot wont allow any links on here.
They treat customers similar as they treated employees. No wonder they gone bust

This company seems to be owned by the same people who own kitchensinkstore.co.uk who I am getting nowhere with ,no answer to either phone or emails so I suspect both companies are in trouble. If you look on the companies check websites the owners appear to have a very chequered history in setting up companies which very quickly go into liquidation. It would be prudent to not trade with them.

Ive been waiting for a replacement shower tray since April, YOU RING THEY APOLOGISE AND YOU WAIT AND WAIT.
Now they aren't answering the phone.

Just arrived back from the bank to obtain their help in recovering the payment made for goods that haven't arrived. Paid an extortionate sum to have goods delivered 48hr service. Nine days later still haven't received goods. Unable to contact by phone , e-mails not answered. Printed off from the Gazette Corporate Insolvancy Notice , Bathroom Trade Onnline Ltd . The bank requires this to reclaim money. It's put the job back by one week.

I placed an order back on 17/09/14, in which I was told that part of the order was out of stock but they could replace this with another part which I agreed to.A week later I had'nt received any delivery date as stated on their ordering process, so I phoned (30/09/14),I was told that the other part of the order was now on order, alarm bells ringing now, and that I would get a delivery date by the end of the week. End of the week arrived nothing.Now I have made over ten calls to their offices, no reply, since found out that their phones are down, (a bit strange from Friday 3rd October - Tuesday 7th October), plus I have sent four emails, no reply.
Their web site is still up and running with their October discount offers,
What's going on, I think they may have gone buyer beware.

Since I placed an order nearly a week ago have not been able to get any info regarding delivery. Sent them 2 emails which they haven't answered, left 2 callback messages but no callback, tel no on order acknowledgement doesn't work, their phone always says experiencing a high number of calls (not surprising, maybe they should answer a few!).
Website now says phone systems are down contact via email! Looks ominous.

4 weeks ago items stated as 'in stock' on the website, were oddly enough no longer in stock once my money had been taken. 4 weeks later the battle for a full refund for goods never received goes on. Postage costs were totally unreasonable and inflated, there is no one with any authority to authorise refunds, and when you call or mail to ask for YOUR money back, you either get a pathetic response or totally ignored. Can only assume this is either a business about to fail, to wanting too. Should have read other reviews first, as one man rightly says, avoid like the plague.

fast service, good communication with multiple emails

I found no problems with this site and even needed to change an item and found the staff very obliging.

Everything was straight forward from beginning to end - place order, receive e-mail, choose delivery, delivered. Spot on

Would rather take a cheese grater to my genitals than use this company. Absolute rip off merchants who deliver broken goods, then charge you for parts they don't even have, then you have to contact them to ask about refund about 10 times and finally get refund after 2 months. After threats about going to trading standards, Just use someone else, feel like they have no idea what there doing they'll take your money then forget about you and you'll spend the next few months trying to get money back

my bathroom knowledge is very limited but after having talks with both the sales and technical team they were more than helpful with my questions. Once my order was ready for dispatch I was offered a wide range of flexible delivery dates. My plumber was very happy with the products and we will both be recommending your company to friends.

My bathroom has now been totally transformed thanks to the team at bathroomtrade.co.uk, I had several bathroom products delivered which are of excellent standard and very good on price. From making my first sales call to the team to the helpful delivery driver completing my delivery superb services I would recommend bathroomtrade.co.uk to all my friends and family.

From start to finish everything has been very good, thanks for the help with the slider door.

Regards

Had no trouble ordering the shower tray. Customer service good, delivered on time. Would certainly recommend.