An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
Company replied
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After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
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I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
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So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
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Company details
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from Bathroom City
We’re really glad to hear that you found the ordering process easy and smooth. Making things simple and convenient for our customers is something we always aim for, so your feedback means a lot. We truly appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
The online assitant who answer all my…
The online assitant who answer all my questions and reassure about the products features
23 April 2026
Reply from Bathroom City
We’re really glad to hear that our online assistant was able to answer all your questions and make you feel confident about the product features.
Providing clear, reassuring, and helpful support is exactly what we aim for, so it’s great to know we hit the mark. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience
Kind Regards
Bathroom City
Kelly sorting my order for me and…
Kelly sorting my order for me and ensuring I had everything I needed. Also adding on a vanity unit onto my order on the 16th March 26 and ensuring it was all delivered on time.
Also refunding a returned part, I didnt need, after. Thanks Kelly great service.
4 March 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that Kelly was able to support you throughout your order, making sure everything was complete, arranging the addition of your vanity unit, and ensuring timely delivery. It’s also great to know the returns and refund process went smoothly for you.
We’ll be sure to pass your feedback on to Kelly
Kind Regards
Bathroom City
easy purchase
21 April 2026
Reply from Bathroom City
Thank you for your 5-star review, We're so glad to hear that your purchase was easy and hassle-free. Your feedback means a lot to us, and we truly appreciate your support
Kind Regards
Bathroom City
Great customer advice
Great customer advice, service with a smile, very helpful..
17 April 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind word, We’re delighted to hear you had such a positive experience with our team. Providing friendly, helpful service is what we strive for every day, so your feedback truly means a lot to us. We look forward to welcoming you again soon
Kind Regards
Bathroom City
Straight forward site to navigate and…
Straight forward site to navigate and place order.
16 April 2026
Reply from Bathroom City
We're so pleased to hear that you found the site straightforward to navigate and that placing your order was easy. We appreciate your feedback and look forward to serving you again soon
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for your wonderful 5-star review. We’re delighted to hear that you were happy with both the selection and the value. Your feedback means a lot to us, and we’re glad we could meet your expectations.
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you, We truly appreciate your support and are delighted to hear you had a great experience. It means a lot to us, and we look forward to welcoming you again soon
Kind Regards
Bathroom City
We had a few issues with a few faulty…
We had a few issues with a few faulty parts. The team resolved these issues with ease. Very happy with the service.
17 February 2026
Reply from Bathroom City
We’re glad to hear that the team was able to quickly resolve the issues with the faulty parts. Providing smooth and reliable service is always our goal, and it’s great to know you’re happy with the experience.
Kind Regards
Bathroom City
I ordered a bath panel 1700 x 550 x…
I ordered a bath panel 1700 x 550 x 15mm. The ordering process was good, delivery was within stated time, and the driver was very helpful. Due to the driver having to park in a difficult area, away from the house and blocking a road, I admittedly didn't check the panel at the time. However, when I went to install the panel, I discovered that the wrong size had been delivered. The height was 540mm as opposed to the 550mm I ordered. Due to time restrictions, I had to go ahead and fit the incorrect panel, making amendments to resolve the problem. This was very disappointing and cost me a lot of time.
30 March 2026
Reply from Bathroom City
Dear Customer,
Thank you for your feedback, and for taking the time to share your experience with us.
We’re really pleased to hear that you found the ordering process straightforward and that our delivery driver was helpful under difficult circumstances. However, we’re very sorry to learn that the bath panel you received was not the correct size.
We completely understand how frustrating and inconvenient this must have been, especially given the time constraints you were working under and the additional effort required to make adjustments during installation. This is certainly not the standard of service we aim to provide.
We would very much like the opportunity to look into this further and see how we can put things right for you. Please could you contact Kelly directly at kelly@bathbiz.net with your order details and any relevant information or photos? This will help us investigate the issue and work towards a suitable resolution.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your kind words. We're thrilled you had a great experience and truly appreciate you taking the time to share your feedback
Kind Regards
Bathroom City
Easy to use and place order
1 April 2026
Reply from Bathroom City
Thank you for your 5-star review. We’re delighted to hear that you found our service easy to use and that placing your order was a smooth experience.
We really appreciate your feedback and support, and we look forward to serving you again in the future
Kind Regards
Bathroom City
Reply from Bathroom City
We really appreciate your support and are delighted that you had a positive experience with us. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch
Kind Regards
Bathroom City
Provided any information required
From initial query to purchase the staff were very helpful & provided all the information required.
1 April 2026
Reply from Bathroom City
Thank you, We’re delighted to hear that our team was able to support you from your initial enquiry right through to your purchase. Providing helpful, clear, and informative service is something we truly strive for, so it’s wonderful to know we met your expectations.
We really appreciate your feedback and your support, it means a lot to us. If you ever need anything in the future, we’re always here to help
Kind Regards
Bathroom City
The sales department were really…
The sales department were really helpful in assisting me in selecting the right product and the product itself is very good. After installation, I needed a little aftercare as regards fittings and Kelly in customer services dealt with it for us and nothing seemed too much trouble so was dealt with very promptly. Would definitely recommend.
30 March 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that our sales team helped you find the right product and that you’re pleased with its quality. It’s also great to know that Kelly in our customer services team was able to assist you promptly with the aftercare and fittings—she’ll be thrilled to hear your kind words.
Providing helpful, responsive support at every stage is something we truly strive for, so your feedback means a lot to us.
Kind Regards
Bathroom City
Kelly T was responsive and really…
Kelly T was responsive and really helpful regarding my faulty tap under warranty, sorted out a replacement for me. Great customer service would come again to bathroom city for future purchases.
30 March 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind words, We're delighted to hear that Kelly T was able to assist you promptly and get your faulty tap replaced under warranty. Providing helpful and responsive service is exactly what we aim for, so it’s great to know we delivered on that for you
Kind Regards
Bathroom City
Cloakroon Vanity Heaven
I'm happy about my purchase and the website was easy to navigate. I can't wait to see my cloakroom vanity installed!
29 March 2026
Reply from Bathroom City
Thank you, We're thrilled to hear that you had a smooth experience navigating our website and that you're happy with your purchase. It means a lot to us that everything met your expectations.
Kind Regards
Bathroom City
Kelly and Matt
Kelly and Matt. Super helpful, knowledgeable and engaging. We have come away with just what we needed at a great price too.
Thanks both!
27 March 2026
Unprompted review
Reply from Bathroom City
Thanks for the fantastic review. Kelly and Matt will be delighted to hear your feedback. We’re so glad you had a great experience and found just what you needed, at the right price too
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much for your kind words and 5-star review. We truly appreciate your support and are delighted to hear you had a great experience
Kind Regards
Bathroom City
Kelly is a star!!!
Had a problem with lighting on a bathroom unit i bought 2 years ago. Got in touch with the company and Kelly who I have been emailing got in touch with the supplier and got me a new sensor for my unit. Absolutely wonderful service from her. Would highly recommend this company.
25 March 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Kelly was able to assist you and get everything sorted quickly.
Providing excellent customer service is something we truly value, so it’s wonderful to know we met your expectations.
Kind Regards
Bathroom City
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