An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
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After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
Company replied
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
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So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
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Company details
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Bathroom City
We're delighted to hear you love the product and that you had an excellent experience with our customer service. Your kind words and support mean a lot to our team. We truly appreciate your feedback and look forward to serving you again soon
Kind Regards
Bathroom City
Excellent Post Purchase Customer Service
Thank you! exceptional customer service. I purchased a shower enclosure from Bathroom City over two years ago. Unfortunately a couple of the rollers had broken. I didn't know if they would have any spare parts for the item, not being the manufacturer. But upon making the enquiry their warehouse manager was despatched to see if they could find any in the warehouse which matched. They sent two sets by courier to me, without charge, and we've made the switch and repaired the shower. Great service response and so kind. cheers! Jane Houghton
20 July 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We're delighted to hear that we were able to help get your shower enclosure back in working order.
Our team always aims to go the extra mile whenever we can, so it's fantastic to know that our warehouse manager was able to find the matching rollers and that the repair was a success. Your kind words mean a great deal to everyone here.
Thank you again for taking the time to share your experience. We really appreciate your support and hope you continue to enjoy your shower enclosure for many years to come
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you, We're delighted to hear you're pleased with the quality of your bath and that your order arrived quickly. Your kind words mean a lot to our team. We really appreciate your recommendation and hope you enjoy your new bath
Kind Regards
Bathroom City
Customer service was excellent
Customer service was excellent; they were able to change the bathroom units I wanted to suit my space.
My joiner said the units, sink, and toilet were all good quality and easy to fit.
I love my new bathroom units.
18 June 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that our customer service team was able to help you find the perfect bathroom units for your space. It's also great to know that your joiner found the units, sink, and toilet to be high quality and straightforward to install.
We're thrilled that you love your new bathroom, and we really appreciate you taking the time to share your experience. Thank you for choosing us
Kind Regards
Bathroom City
Mediocre at best.
A very professional website and lot's of positive reviews on trustpilot made me opt for this particular merchant. I was under the opinion I was purchasing quality goods from a trustworthy supplier. Now I am of the opinion that even trustpilot,these days, has fallen foul of spam/AI nonsense.
Here's my experience:
3-7 days delivery - not true 10 days, I'll give grace on the fact I placed the order at 4 pm so really 11 days.
Staff were polite but not helpful the standard answer of you will receive information within 48 hours was neither helpful or true.
I had to ask for an invoice after 9 days.
Delivery was to the curb only and my wife had to help the driver get the palate off the truck, no tracking/delivery details, I had nipped out for 10 min to Screwfix. No photographs of delivery, dumped and off he went.
The products themselves are meh, no better than other retailers that are cheaper.
The hand built vanity unit, twice the price of other retailers, is just that. A MDF kit that's pre built, garbage.
The bath panel was curved at one end so it wasn't even straight, I had to construct a timber frame and glue it to the panel to make it usable.
Holes marked for drilling the bath feet were squinty on the bath.
Taps ordered were in stock at time the order was placed, out of stock by the time order was finalised.
Don't buy the square basin outlet it's an absolute joke, it sit's about 1 cm proud of the sealing mechanism.
Make up your own mind about this lot, personally I'm less than impressed, standard products at elevated prices and mediocre customer service, polite but that's about it. Doubt I will live long enough to need to replace the bathroom again so I won't have the satisfaction of saying I'd never use them again.
I appreciate your response; the bathroom is fitted and adequate for purpose. Whilst I have issues regarding the quality of some of the supplied products, I am also aware of the risks associated with buying online as opposed to seeing products in the flesh. I had hoped for a better turnaround on the delivery, purely from a time coordination perspective, which was actually the particular reason I ordered from Bathroom city. I see little point pursuing the matter further as quality is subjective and feel the review is a fair and honest appraisal of my experience and the goods supplied.
17 July 2026
Unprompted review
Reply from Bathroom City
We understand your frustration regarding the delivery times, communication, and the issues you encountered with both the products and the delivery process. We appreciate you highlighting these concerns, as this is not the standard of service we aim to provide.
We would very much like the opportunity to investigate your experience further and discuss the issues you've raised, including the product quality concerns and your overall order journey. Please contact our team on 0121 753 0700 or email kelly@bathbiz.net at your earliest convenience
Kind Regards
Bathroom City
Great service and advice
Very helpful advice in the showroom. Had all items in stock.
Helped us load them in our vehicle within 10 minutes of paying!
9 July 2026
Reply from Bathroom City
We're delighted to hear you found our showroom advice helpful and that we had everything you needed in stock. It's great to know our team got everything loaded into your vehicle so quickly too, We really appreciate your kind words and look forward to helping you again in the future
Kind Regards
Bathroom City
I had some post purchase queries and…
I had some post purchase queries and Kelly provided a friendly, efficientl and swift service for me for which I am grateful.
16 July 2026
Unprompted review
Reply from Bathroom City
Thank you, We're delighted to hear that Kelly was able to assist with your post purchase queries in such a friendly, efficient, and prompt manner. We'll be sure to pass on your kind words to her they'll mean a lot. We truly appreciate your support and look forward to helping you again in the future
Kind Regards
Bathroom City
The staff at the bathroom city very…
The staff at the bathroom city very helpful when there was a problem there resolved it, thank you
8 July 2026
Reply from Bathroom City
We're delighted to hear that our team was able to resolve the problem quickly and provide the help you needed. Your kind words mean a lot to us, and we'll be sure to pass your feedback on to the staff. We truly appreciate your support and look forward to welcoming you again soon
Kind Regards
Bathroom City
Had an issue with delivery
Had an issue with delivery, called the customer service line and spoke with Mariah who quickly resolved my issue by sending me over a link, this then processed my order perfectly. Thank you so much for your help fantastic service and would definitely recommend.
8 July 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that Mariah was able to quickly resolve your delivery issue and get your order processed without any hassle. Providing fast, helpful service is exactly what we aim for, so it's wonderful to know we met your expectations. We really appreciate your recommendation and look forward to serving you again in the future
Kind Regards
Bathroom City
Highly recommended personal service
This was our first time using Bathroom City and we have been really impressed. We were attempting to order online with B&Q but they didn't have stock and it kept locking us out of our account. Bathroom City was super smooth and I have received daily updates of order. I even phoned to see if the order could be delivered quicker, no wait times. I spoke to Mariah and she was super helpful. She phoned despatch and she has sped up the process by two days and phoned me back to inform me. Highly impressed with the personal service.
6 July 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that your first experience with Bathroom City was such a positive one. It's great to know that our ordering process was smooth and that our regular order updates kept you informed throughout.
We're especially pleased that Mariah was able to assist you. She'll be thrilled to hear your kind words. Providing helpful, personal service is something we take great pride in, so we're glad she could arrange for your delivery to be brought forward and keep you updated every step of the way
Kind Regards
Bathroom City
Fault with shower head resolved
The issue with my shower head was dealt with quickly and efficiently after fault developed within guarantee period. Kelly was great!
6 July 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We're delighted to hear that your shower head issue was resolved quickly and efficiently under the guarantee. Kelly will be thrilled to know her excellent service made such a positive impression. We really appreciate your kind words and your recommendation. Thank you for choosing us
Kind Regards
Bathroom City
Uamair - great customer service
Uamair - a credit to this company. I have had several TEAMS / phone calls and emails with Uamair regarding my bathroom furniture. He was exceptionally helpful and knowledgeable. I don't usually leave reviews but really thought he deserved some credit for his hard work!
30 June 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We're delighted to hear about your positive experience with Uamair. We'll be sure to pass on your kind words, it's fantastic to know that his knowledge, dedication, and support throughout your calls, Teams meetings, and emails made such a positive impression. It's especially meaningful to hear from someone who doesn't usually leave reviews, so thank you for taking the time to recognise his hard work. We truly appreciate your feedback and hope you enjoy your new bathroom
Kind Regards
Bathroom City
No toilet seat included in the order
I placed an order back in March and i only recently had my new bathroom fitted only to find there was no toilet seat included with the toilet. I contacted Bathroom City to explain what had happened and spoke to Mariah who kindly arranged for me to collect a new one. She was very helpful and professional.
4 July 2026
Unprompted review
Reply from Bathroom City
We're sorry to hear there was a toilet seat missing from your original order, but we're pleased that Mariah was able to resolve the issue for you. We'll be sure to pass on your kind words about her helpful and professional service. We appreciate your patience and your review, and we hope you're delighted with your new bathroom. If there's anything else we can help with, please don't hesitate to get in touch
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for your 5-star review. We're so glad to hear your purchase was easy and hassle-free. We truly appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
Returning customer to bathroom city
Returning customer to bathroom city. Very good quality products and service provided. Recently brought a new sink, Kelly supported me with the purchase. Very efficient and professional customer service and even went the extra mile to sort a minor issue I had with a previous item purchased. Highly recommend. Regards Mr Hussain
24 June 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your wonderful 5-star review and for choosing Bathroom City again. We're delighted to hear that you're happy with your new sink and the quality of our products.
We're especially pleased that Kelly was able to support you with your purchase and resolve the issue with your previous item. Providing efficient, professional service and going the extra mile for our customers is something we pride ourselves on, so your feedback means a great deal.
Kind Regards
Bathroom City
Easy to use website
Easy to use website, with a great choice at good prices inc free shipping ( on my item )
Highly recommended................thanks
25 June 2026
Reply from Bathroom City
We're delighted to hear you found our website easy to use and were happy with our prices and free shipping. Your recommendation means a lot to us, and we really appreciate your support. We look forward to serving you again soon
Kind regards
Bathroom City
Called City Bathroom for advice
Called City Bathroom for advice about a Baden Haus sink we have (not bought from City Bathroom). Andy was really helpful giving me much needed information despite not being a paying customer. Really appreciate your help Andy! Thank you.
25 June 2026
Unprompted review
Reply from Bathroom City
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Andy was able to help you with your Baden Haus sink enquiry and provide the information you needed. We always aim to offer honest and helpful advice wherever we can
Kind Regards
Bathroom City
Item not sent, customer service inexistant
Placed an order for a sink 2 weeks ago. Paid £23 for delivery. Item showed as in stock, for 4-5 day delivery. 2 weeks on, no sign of my item. Called twice, 2 different people said they would check and call me back. No one called me back. There is no way to cancel the order. Trading standards need to be aware of this abuse of consumer rights. Absolute nightmare. Avoid this company.
After this review, Kelly from customer service called me, apologised and refunded my money within 3 days. She stated the item was no longer in stock. I am now happy to amend my previous review and recommend some of their customer service agents to address customers issues politely.
8 June 2026
Unprompted review
Reply from Bathroom City
Please contact our customer service team directly at customerservice@bathroomcity.co.uk with your order number, and We would like the opportunity to review your order status, provide an update, and work towards a resolution
Kind Regards
Bathroom City
easy to order responsive on queries
22 June 2026
Reply from Bathroom City
We're delighted to hear that you found the ordering process easy and that our team was responsive to your queries. Providing a smooth experience and prompt support is always our goal. We truly appreciate your feedback and look forward to serving you again soon
Kind Regards
Bathroom City
Sales advisor Mariah was very helpful…
Sales advisor Mariah was very helpful as the website wasn't applying the discount so she done it manually. She was very patient whilst i had troubles with my payment whilst working overseas. She always kept good communication through the process of my order.
17 June 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that Mariah was able to assist you with your order and ensure your discount was applied correctly. We'll be sure to pass on your kind words about her patience, communication, and dedication to helping you while you were overseas. Providing excellent customer service is very important to us, and it's great to know Mariah made the process as smooth as possible. We truly appreciate your feedback and your support
Kind Regards
Bathroom City
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