Bathroom2u.com Reviews 691

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered bath and basin sagittarius butler taps. Received confirmation email staight away and next day email to confirm my delivery date, which was two days later, with option to change if not suitabl... See more

Company replied

Rated 5 out of 5 stars

After getting burned with another bathroom company I went to Bathroom2u.com and couldn't have been more different. Pleasant , helpfully, honest, just couldn't do enough to help. Quick efficient... See more

Company replied

Rated 5 out of 5 stars

I placed the order, swifty received a receipt and was regularly updated by email and text as to when delivery was to occur. Delivery arrived on time and in perfect order. It was left with a neighbou... See more

Rated 5 out of 5 stars

What fantastic service. The lady who took my order first thing in the morning was knowledgeable, polite, helpful and cheerful. Particularly given the early hour and the fact she wasn't answering the p... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Plumber

Information provided by various external sources

Bathroom2u.com is an independent internet company established in 2004, selling Wetrooms, Shower, Taps, Baths, Shower Doors, Radiators, Mirrors, Bathroom Cabinets. We have trained staff in all of our manufacturers products, ensuring that we can match your requirements.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good service from Bathroom2u, but faulty goods supplied - manufacturing fault

Goods delivered were faulty (cistermiser Combi dosing system). The casing would not over the dosing system and remain on. The dosinmg system would only work, activating water flow throught he unit when the outer casing is fitted. I had two outer casings delivered, presumably because this is a known fault. Neither would remain affix. I consequently rivetted two brackets to the outer casing and fastened this to the wall to anchor the outer casing. Now the unit works with no probs. I have even notified the manufacturers of this fault, but they have not responded to my email.

9 April 2013
Unprompted review
Rated 5 out of 5 stars

Returning customer due to good service

Second time I have used Bathroom2u & I will definitely be using them again

8 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Andrew

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

An excellent shopping experience

Queries were answered and backed by E Mail with links prior to purchase so I could buy with confidence knowing I had the correct product to meet my requirements. I would certainly use the company again and would not hesitate to recommend to others.

4 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Charles

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

First class service, would use again.

What more can i say, you cant improve on perfect. many thanks and well done.

3 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Robert

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

U2 can be satisfied

You know that for some time now my wife has been nagging me about the leaky taps
and for peace and quiet I went on the internet and came up with Bathroom2U who had
the taps that would complement the basins.I ordered them and within 4 days they arrived.I signed for them :unexamined: On opening them I found one of them was damaged. The company replaced it within 4 days.I would recommend them to any
of my friends.

3 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Clifford

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 4 out of 5 stars

A good service and competitive price

Good all round service with relevant and helpful advice. Bathroom2u were also flexible in putting a package of good together that reflected our specific needs.

3 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Mr Bratton

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 4 out of 5 stars

Product as described, good price, good communication.

I would use Bathroom2u.com again despite once the order had been placed I was then informed it was out of stock. However, they kept me informed of progress, set my expectations and offered a refund. The product turned up on the date initially communicated, overall a good experience.

3 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Mark Ross

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Great, speedy service.

Found exactly the item I wanted at a far better price than elsewhere. Delivery was very quick, well within the given time. One niggle - despatch notice came after the item was delivered. That tells you how fast the delivery was, but it would have saved me worrying to know the item was on its way.

2 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear G Owen

Thank you for your kind review and your comments. Apologies for the despatch note coming after the item being delivered - we will investigate this.

We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

FABULOS DARLING

VERY PLEASED WITH THE QUALITY & PRICE OF THE PRODUCT, THIS WAS £45 CHEAPER THAN MY LOCAL PLUMBERS MERCHANT. DELIVERED WITHIN 2 DAYS OF ORDER AND KEPT UP TO DATE VIA EMAILS. I CANT FAULT THIS COMPANY,THIS WAS MY FIRST ORDER WITH THEM AND I WILL DEFINITELY USE THEM AGAIN

2 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Carol

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

EASY PEASY LEMON SQUEEZY

Very easy smooth transaction supplied and delivered as promised.All very refreshing these days, not a problem which is what we like being a construction buyer I can assure you this is not always the case.Certainly would nt hesitate to use them again and would happily recommend them.

2 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear John

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent service and price.

Easy to use web site to enable selection of taps. Ordering system worked and delivery very prompt. Items arrived on time and well packaged.

2 April 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Howard

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent customer service

Wigan showroom had a very wide selection of suites to choose from and it was great to be able to pick suite, tiles taps and accessories all under the same roof. Staff there were helpful but not pushy and the delivery went smoothly. Good quality at affordable prices.

1 April 2013
Unprompted review
Rated 5 out of 5 stars

Good range, prices & service

Very pleased with range & price of wet room solutions for my bathroom. Easy ordering and goods arrived pdq in perfect condition.

26 March 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Dave

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent User Experience

Thank you for such a quick turnaround; I'll be back...

26 March 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Heather

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Fantastic service and products

Ordered 3 taps from them on monday and they arrived prompty by wednesday. Products were exactly as advertised, excellent quality and at a price no one else could match. 5 star rating from me

25 March 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Ahmed

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Effecient sevice.very helpful staff,will use again.

I phoned with a enquirey about a product and they rang back with all the information very quickly,nothing was too much trouble even before placing the order.The producte arrived the next day after the carrier emailing me with a one hour time slot and arriving on time!Would recommend the company highly.

23 March 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Mr Martin

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 4 out of 5 stars

Great - for most parts -

The delivery ended up coming in two parts though!

21 March 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Mr Dodd

Thank you for your kind review and your comments. We look forward to having you as a customer again.

We will investigate the issue with your delivery.

Richard

Rated 5 out of 5 stars

Accurate, quick.

Ordered my part from the web site, easy to navigate, processed order quickly and goods revived in quick time and perfect condition.

18 March 2013
Unprompted review
Bathroom2u.com logo

Reply from Bathroom2u.com

Dear Jason

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look