Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying i... See more
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Review summary
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Reviews shaping this summary
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by... See more
Company replied
I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few day... See more
Company replied
Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose conne... See more
Company replied
Company details
Written by the company
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contact info
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, United Kingdom
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3.7
Average
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Delivery shortage and slow response.
I ordered a thermostatic bath filler with shower attachment plus a bath waste / overflow attachment on 26 Feb for next day delivery. Despite all being in stock when ordered, when picked the waste was out of stock. I agreed to delay delivery by one week. Shure enough one week later shower turned up but no waste. It has taken until today (15 April) following numerous emails, photos etc for them to admit that the waste was not shipped. Apparently initially all of their warehouse records etc showed that it had shipped so I guess their warehouse needs some attention.
15 April 2026
Unprompted review
Reply from Bathroom-House.co.uk
We’re very sorry to hear about your experience, John, and we appreciate you taking the time to share this feedback.
From what you’ve described, it’s clear that your order was not handled to the standard we expect. While we did initially advise of a delay due to stock availability, the subsequent issue with the missing item and the time it took to resolve is not acceptable.
We understand how frustrating it must have been to have to follow up multiple times and provide additional information, particularly when the item should have been supplied as part of your original order.
We are currently reviewing this internally to understand how this occurred and to prevent similar situations in future.
Thank you again for your feedback.
15+ Days Waiting - Zero Response on Faulty Oslo Shower Unit
I am extremely disappointed with the lack of after-sales support from Bathroom House. I purchased an "Oslo Chrome Deck Mounted Thermostatic 3 Way System". This unit has been plagued with issues since installation.
Initially, the diverter was faulty (which they did replace), but now the main tap has developed a significant leak that pools in the bathtub. I emailed their support team 15 days ago and to date, I have received nothing but an automated response.
What is most frustrating is their automated "warning" that sending a chaser email will move you to the back of the queue. This essentially leaves the customer in "support limbo" with a faulty, leaking product and no way to get an update.
Under the Consumer Rights Act 2015, I am entitled to a product that is of satisfactory quality and fit for purpose. This tap is neither. I am still waiting for a resolution and a replacement cartridge. I hope this public review finally prompts a response from someone in the team.
28 November 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your patience, and we’re really sorry for the delay in getting back to you.
We’ve recently been working through a backlog, which has now been reduced to around 7 days. We can confirm that we have contacted you today to move things forward with your issue.
Please rest assured that we take all product concerns seriously, and we will always work to get them resolved as quickly as possible. We appreciate your understanding and the opportunity to put this right.
Excellent quality & a good price they…
Excellent quality & a good price they also look good in antique brass.
25 March 2026
Reply from Bathroom-House.co.uk
Thank you for your kind words! We’re really pleased to hear you’re happy with the quality and value. The antique brass finish is a favourite of ours too—great to know it looks just as good in your space. We appreciate your feedback!
Quick and professional service from…
Quick and professional servuce from order to delivery
25 March 2026
Reply from Bathroom-House.co.uk
Thank you for your kind words! We're delighted to hear that you experienced quick and professional service from order to delivery. We truly appreciate your support and look forward to serving you again in the future.
When trying to order a replacement part…
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put back to full working order. Lydias' customer service support was truly excellent. She was patient, kind, and helpful. She is a real asset to the company. Thank you Lydia!!!
2 April 2026
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for your kind words! It was truly a pleasure assisting you with your shower unit, and I’m really glad we were able to get everything sorted and back to full working order.
Your feedback means a lot, and I’m so pleased to hear that you felt supported throughout the process. If you ever need any further help, please don’t hesitate to get in touch—I’d be more than happy to assist.
Thanks again for taking the time to share your experience!
Reply from Bathroom-House.co.uk
Thank you for your kind feedback! We're really pleased to hear that you're happy with the wet room shower screen.
Safety concerns and zero communication – Avoid!
I purchased a hot water tap from Bathroom House, and the experience has been a nightmare. Since installation, the water has a persistent, foul chemical/plastic taste that makes it completely undrinkable. Despite the company’s claims that the tank is stainless steel, there is no evidence of this in the product documentation, and the taste suggests otherwise.
Worst of all, the company has completely ignored my attempts to resolve this. I have reached out multiple times to arrange a return for this faulty item, and I have met a wall of silence. It seems they are happy to take your money but disappear when their product fails. It is unacceptable to sell a product for human consumption that is clearly unfit for purpose and then refuse to communicate. Save your money and your health—shop elsewhere.
18 February 2026
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for taking the time to share your feedback—we’re really sorry to hear about your experience and the frustration this has caused.
We take concerns about water quality and taste extremely seriously, and what you’ve described is unusual and not the experience we want any of our customers to have. In some cases, a chemical or plastic taste can occur if the system hasn’t been fully flushed after installation or if a filter has not been fitted, but this should always be clearly addressed and resolved with proper guidance and support.
We’re also very concerned to hear that you feel your attempts to contact us have gone unanswered. That’s certainly not the level of service we aim to provide, and we’d like to put this right as quickly as possible.
As we’re unable to locate your order details from this review, could you please get in touch with us directly at hello@bathroom-house.co.uk with your name and order number? If you’re unsure of the order number, your postcode will help us track this down for you. We’ll prioritise your case, review the product with you, and arrange a suitable resolution—whether that’s troubleshooting, replacement, or return.
We appreciate you bringing this to our attention and would really like the opportunity to resolve this for you.
Great shower and quick delivery
Great shower and quick delivery. Item packaged well and as described.
24 February 2026
Reply from Bathroom-House.co.uk
Thank you for your great review! We're so pleased to hear that you're happy with your shower and that it arrived quickly, well packaged, and exactly as described. We really appreciate your feedback and hope to serve you again in the future!
Reply from Bathroom-House.co.uk
Thanks for taking the time to leave your review Michael :-) its really appreciated!
Great price
Great price , the delivery was really good and the product is absolutely first class . Very satisfied with everything. Would recommend order again no hesitation.
23 February 2026
Reply from Bathroom-House.co.uk
Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the price, delivery, and the quality of the product. It's especially great to know you’d recommend us and would order again without hesitation, that means a lot to us. We truly appreciate your support and look forward to serving you again soon!
Great service and pricing
Great service and pricing. Also great communication to advise of order progress.
23 February 2026
Reply from Bathroom-House.co.uk
Thank you for your wonderful feedback! We're delighted to hear that you were happy with our service and pricing. It's great to know that our communication kept you well informed throughout your order. We truly appreciate your support and look forward to serving you again in the future!
Reply from Bathroom-House.co.uk
Thank you for your kind review! We're really glad to hear that you found the ordering process easy and that your order arrived promptly and well packaged. We appreciate your support and hope to serve you again soon!
Missing parts. Never replied to my emails
I bought a shower tap and 1 attachment was missing.
I contacted them and chased but no replies.
I have booked a plumber and I eneded up buying the extra part costing me another 50£...
Not really ideal and terrible customer experience and service.
19 February 2026
Unprompted review
Reply from Bathroom-House.co.uk
We’re very sorry for the missing part and the delay in getting back to you.
Im happy to see that replacement parts were sent to you, and we apologise for the inconvenience caused.
Please contact us directly if you need any further help.
Ordered a shower payed for it then got…
Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying it’s leaking not happy the hose has failed so emailed them today to send a replacement and fingers crossed they will but I’ll report back if they do.
Well thank you much appreciated great service.
26 January 2026
Reply from Bathroom-House.co.uk
Hi Lee, Thank you for yoru review. A replacement hose has been dispatched to your customer on a next day service. We also have an item on back order for you that Lydia has been waiting for a response on. Please can you contact her to discuss :-)
No communication & poor quality
Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose connecting the tap outlet to the bottom of the riser pipe was too short and restricted the height of the riser/waterfall head, making it only suitable for people of a height of 5'4" and under.
Contacted bathroom house about a longer hose - no response received whatsoever. Had to purchase a pipe extension from another supplier - this pipe was much higher quality than the Bathroom House riser pipe.
Left a review of the product on the Bathroom House website which was "submitted for review" and was never posted - leads me to believe they don't post honest reviews if they aren't 5 stars.
Wouldn't buy from here again.
30 December 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your feedback. We're sorry to hear about your experience.
We've searched our inbox but have been unable to find any emails from the address provided in your review, so it's possible your message may not have reached us. Please feel free to contact our customer service team directly with your order details and we'll be happy to assist.
Excellent quality rak hand rails.Good Retailer and price
Very easy to order although the 300mm handrail was shown the Web site didn't say there was a 400mm version in stock ,and I found it by accident when I did a specific search .
But my experience Bathroom house was perfect ,The pricing was the lowest and the rak quality of solid brass and bright chrome plated is second to none ,Also the flange each end to secure the rail to the wall ,has a wonderful threaded end bezel to cover the fixing screwa
Their delivery was 48hrs and via dpd excellent feedback to delivery times. I highly recommend Bathroom House ,5*****
26 January 2026
Reply from Bathroom-House.co.uk
Thank you so much for your fantastic 5★ review!
We’re delighted to hear that you were pleased with the quality of the handrail and found our pricing competitive. It’s great to know the solid brass construction, chrome finish, and the threaded bezel detailing met your expectations.
We also really appreciate your feedback about the 400mm handrail visibility on our website. This is very helpful and something we will review to make product options clearer for customers in the future.
It’s wonderful to hear that ordering was easy and that you were happy with the 48-hour DPD delivery service and tracking updates.
Thank you again for your recommendation and for choosing Bathroom House. We look forward to serving you again in the future.
Missing item. Aggressive phone call.
Ordered two items. Set them aside for our plumber. When the box was opened a week later, ONE ITEM WAS MISSING.
I contacted the company and spoke to a staff member called Vinny, who initially said the issue would be passed to customer services. Instead, I received a GENERIC TEMPLATE EMAIL and was then called back and told — in an AGGRESSIVE AND CONFRONTATIONAL manner — that the company would NOT replace the missing item because it was not reported within 48 HOURS.
This so-called policy conveniently allows the company to REFUSE RESPONSIBILITY FOR ITEMS MISSING FROM DELIVERY. No investigation. No goodwill. ZERO attempt to resolve an obvious failure at their end.
If you do not open and inspect every delivery immediately, you apparently accept ALL RISK, even when items are missing on arrival. SHOCKINGLY POOR CUSTOMER SERVICE AND POOR ETHICS. AVOID.
2 February 2026
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and for the frustration this situation has caused, particularly as it delayed your bathroom installation.
We would like to clarify that we do not refuse responsibility for missing items, nor do we dismiss concerns without investigation. Our records show that both items on your order were dispatched together, and smaller components are sometimes packaged within the same box as larger items for protection.
When a missing item is reported, our standard process is to request images of the packaging and contents so that we can confirm what was received and, where necessary, raise a claim with our courier or supplier. This step is required before we can issue a replacement or alternative resolution and is something we apply consistently to all customers.
We’re sorry if our communication came across as abrupt — that is certainly not our intention, and we take feedback like this seriously. Our aim is always to resolve issues fairly and in line with consumer law.
We remain keen to review this fully and would welcome the opportunity to resolve the matter with you directly. If you’re happy to do so, please contact our customer support team with the requested images so we can progress this without further delay.
Good range of products
Good range of products, shipped super quick and great value for money.
Customer service good.
29 December 2025
Reply from Bathroom-House.co.uk
Thank you for your kind review! We’re really pleased to hear you were happy with our product range, quick shipping, and value for money. It’s great to know our customer service met your expectations as well. We truly appreciate your support and hope to see you again soon!
No warranty
No warranty, bought a thermostatic mixer tap and full shower, paid for the expensive one and after fitting the water pulsated an didn’t work properly, contacted customer services and they kept requesting different videos which I sent, asked for a replacement but they just kept saying send another video, got fed up in the end and bought a different one from b&q which works fine, also the shower is cheap and nasty plastic so changing that too, don’t buy as totally rubbish and will not replace or refund .after reading your reply I did send a video of the new tap supplied from bathroom house and how it wasn’t working properly. Now your saying it’s not your tap, just constantly lie, the video sent was of the new tap supplied by you!!
30 August 2025
Unprompted review
Reply from Bathroom-House.co.uk
We’re sorry to read your review and for any frustration caused while trying to resolve this for you.
We take product quality and customer service very seriously and we always aim to resolve any issues as quickly as possible. In this case, we have been working with you and the manufacturer to diagnose the reported fault. To do this, we requested specific videos showing the flow performance and system pressures, as these are required by the manufacturer to confirm whether the issue is product related or installation/system related.
From our records, we are currently waiting for the requested videos of the Bathroom House tap itself, as the most recent video provided showed a replacement tap purchased elsewhere. As soon as we receive the required information, we can progress this with the manufacturer and work towards a resolution for you.
We are sorry to hear you are unhappy with the product and we would still very much like the opportunity to resolve this matter. Please respond to our email dated 12th September 2025 with the requested details and we will prioritise your case.
Matching wall mounted bath taps and deck fitting basin taps.
I was looking for matching wall mounted bath taps but with deck fitting basin taps.These were very scarce to find, but Bathroom-House had them in stock. The only problem was not a great deal to choose from. Prompt dispatch & delivery.
30 December 2025
Reply from Bathroom-House.co.uk
Thank you for taking the time to leave us a review. We’re really pleased to hear that you were able to find matching wall-mounted bath taps, as we know this can be difficult to source. We appreciate your feedback regarding the limited range available and will certainly take this on board as we continue to review and expand our product selection. It’s great to know that dispatch and delivery met your expectations, and we hope to be of service to you again in the future.
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