Bateaux London Reviews 21

Excellent Service from start to finish. Easy to book and then the big wait until you finally get to take the trip on the boat along the Thames.
Greeted by a line of servers all smiling and happy to greet us.
Service was impeccable and food to a high standard. excellent jazz music from the heart of the vessel from a saxophonist and a baby grand piano.
Would defiantly recommend Bateaux to friends and family and I really hope to do this trip again. (maybe by night next time) Thank you all so much for some wonderful memories

A fantastic night, glad we booked this experience. The 5 course meal was beautiful and the views to die for, Will be back

The experience was great the concept of cruising up the Thames and seeing London from the boat was great but the food was awful I could not eat a thing which was such a shame with a small jazz band as well just need to think about the food a lot more

Excellent dinner cruise to celebrate a special occasion, second visit. Breath-taking views, yummy food and very friendly staff.

10/10 service on board, smiley staff and good food. Views are second to none. Unforgettable experience perfect to celebrate a special occasion.

After 2 weeks of ringing decided to email regarding booking a day.
On day had to stand out on the jetty for an hour + waiting to board. Boat was late due to earlier avent they had booked a wedding.
Finally got boarded not welcoming due to being late led and sat straight to table no welcoming drink as described.
Now the table we was sat on no 31 looked as if it was an additional table put in place as the view was obstructed by the ships bulkhead and to see views I had to keep looking sideways In the end gave up as was straining my neck.
Service was not great slow. Foodstarted of ok except main course which was cold and grosslyand was unable to cut it so ended up leaving it puddingwas the best bit but not enough.
Really not an enjoyable experience.
Then at end practically shoved off boat presumably because it was running late and the staff needed to clear up and get home.

Would I do it again. Only if sat in middleoff windows to enjoy the views without straining my neck.

This was given as a gift just as Covid struck. It was a 5 course meal for two.When booked it said a 3 course meal. I questioned it and received an e mail in response saying things had changed but we would be given 5 courses. We had to wait until now and have been looking forward to it. On arrival we were seated at a table that was so wobbly a waiter wedged a piece of cardboard under it to keep it still. We ordered a bottle of wine and waited and waited. People were getting food and we still had no first drinks. Eventually we got wine but no food. People were finished their starters and we hadn’t received ours .after a while I spoke with a member of staff I showed the paperwork for our 5 course meal. She said oh my god and gave us 3 bread rolls and some olives. We were forgotten about again, and when it came to the main course we were left sitting while everyone else ate. Our waiter didn’t have a clue on what he was doing and only wanted to top up our wine glasses. Another member of staff told him to get our food after everyone else had eaten once. We got our bill and I asked to pay it, the waiter picked it up and started reading it to me.I said no I want to pay the bill, he was confused rushed off and forgot us again . We never got 5 courses unless you call a few olives and bread rolls 2 courses. The only thing missing from this was Basil Fawlty.I would never buy anyone this gift as it was a dreadful experience

A truly fabulous experience for myself and my 96 year old mother. The service was professional and ‘user friendly’. The staff could not do enough to make our own experience as well as other customers - one to remember - without being fussy. We opted for the vegetarian option and the food was divine. There was something a little special about each course. Presentation and taste was superb. The cruise itself was also sensational : the views of London and it’s contrasting architecture is something to behold : stretching you through the centuries of history. The experience is one to cherish. I whole heartedly recommend anyone and everyone to ‘step on board’ and ‘drink in’ a decidedly memorable pleasure in life.

Excellent service thanks to our waitress Angie! I will say as much as I appreciated the recorded guided tour and trivia of landmarks by the Thames, I found it distracting and couldn’t enjoy the ambiance and couldn’t hold a proper conversation with my friend! I would very much prefer light classical music or lounge music.

I have been phoning your helpline since Wednesday 16th June holding on for 44mins at a time left voice messages asking for a call back sent an email with my query and now today all day long when I ring the message is , sorry no one is available to take your call at the moment call back I have been phoning since 9am up until now and get the same message . I NEED SOME ASSISTANCE THIS IS POOR SHOW

Excellent & entertaining commentary. The lunch was exceptionally prepared & served quickly and courteously... The food was quite tasty and the portions were acceptable. My only negative was that there was literally, no selection of your meal. Everyone was served the chicken breast with a mushroom sauce. All very tasty and well prepared, but no selection. Fortunately, my
friend, my wife and myself all enjoyed the delicious meal. With that said, I would suggest if you had specific dietary restrictions, you would need to bring that to their attention at the time of booking.
I also enjoyed that while you’re eating, you can easily view and photograph the many sites & attractions of London in your glass enclosed dining room. Once you have completed your meal, it’s easy to step up one level and enjoy the sites from the open top of this comfortable river boat.
Overall, I would definitely recommend this lunch cruise on The Thames.

Had our engagement party on board Bateaux's Glass Room and the experience was second to none. Sleek check, great food and awsome live entertaiment. Excellent cruise that we will repeat for sure.

I've cruised with all providers being a fanatic of the Thames and must say Bateaux is the best in London. Their flagship vessel "The Glass Room" is stunning and with its ultra-modern interior created by Tom Dixon is very different to other boats I've ever seen. The food, ambience and service is very good and always deliver.I understand they also operate from Windsor but cannot comment on this service because I haven't experienced it yet.

I wish I read reviews here before I booked a birthday afternoon tea with this company. It’s a shambolic money making business with zero interest in customer service or fair customer treatment. Do not buy their experiences and especially for occasions, book a Thames overlooking bar or restaurant instead - it will save you disappointment and hassle!

First, the staff did not get our tickets right despite checking them in the waiting area. So we were seated in a limited view table and not given champagne that we paid for. I had to remind staff that we had premium tickets, produce a proof (!!) only then we got the full benefits we paid for.

Food was super slow, served not until 4pm, just 45min before arrival. Ours was served at 4:15 or later because we had an allergy sufferer who required a dairy free/ vegan meal. This is despite me booking this experience in advance and being reassured this would not be a problem.

Afternoon tea itself was standard, nothing exciting - cakes out of the box and all meat/ fish sandwiches filled with fat. And 30min to enjoy it which is just not enough time. Food needs to be served earlier!

All my poor sister got was a tiny tray of veggie sandwiches and even a tinier plate of plain fruit as they ran out of vegan options! Common!! It’s not like you knew in advance that she’d be on board and reassured me she would have a full vegan option. It sounded like an excuse that they use a lot to wriggle out of providing a full allergy friendly/ vegan option.

The evening was ruined. Why should an allergy sufferer pay full £46 for a small plate of plain sandwiches and fruit is beyond me. I wanted at least a partial refund as a matter of principle but their customer service is useless. Never again I will use this service and I strongly recommend to everyone else to reconsider. Go on a Thames Clipper and have an afternoon tea in a nice reputable place instead.

Booked for New Years Eve (£700 !) Also booked non refundable London Hotel for night . Just been told by Email with two weeks to go that the boat won't now be sailing on New Years Eve due to a gerabox fault which can't be reapaired until New Year and the event cancelled ! Yes they are going to issue a refund but now £690 out of pocket for the Hotel that I can't cancel. Never ever again with Bateaux London but reading other reviews seems like this company have lost the plot and dont care anyway.

Booked for my daughters 21st, told to arrive for departure at 3.15, departure was not till 3.40 so we waited needing the loo and a drink for a while as waiting area no toilets or drink service, food was extremely slow to come out (everyone had the same so can not understand why not already on table) drinks service slow and wrong, 5 out of 7 served and told they had run out of scones, my daughter and partner had no food so complained and asked for at least some sandwiches to come which they need, offered a refund on one of my 3 bottomless proseccos (which were a waste of money as service was so slow and started so late), the food was nice when it came, views stunning, staff slow and disorganised, wont be back

I am Absolutely disgusted en appalled by how Bateaux London at embankment London have handled my complaint. Not only the staff are tottaly incompetent, they have no such thing as empathy!!!

I was given incorrect information by Bateaux staff from their call centre, regarding my young family coming aboard their cruise, I was also left with an employees incompetence regarding your complaint procedure.

I later wrote to one of heads who holds a high position, however have had no luck. Rather then this individual accepting that a member of staff has made a mistake in giving me the information from their OWN call centre, found an eazier way to blame me instead for purchasing the tickets based on information provided by their very own call centre as oppose to third party. This individual did not have a decency to fully investigate my complaint and incident. Bateaux London have caused me alot off stress and inconvenience. I had booked 11 tickets under the name of Sasha ...... , for the cruise on 1st August 2019, out off which 3 children were under 12 years old and were refused on board due to health and safety reasons as informed by yourself and your colleague. Therefore 2 adults had to leave the party and leave for home with the children. I had clearly outlined to customer services by especially calling them at Bateaux London (this was direct at the companys call centre, not third party) and highlighted that kids that are under 12years  cannot be left alone and as we will be on the cruise am I okay to take them before booking the tickets .I was told as long as I pay full price for the ticket that is absolutely fine. I spent alot of effort in making these reservations and having a product mis sold, completely disheartened me to board your services, yet I was the One that had arranged to whole trip for everyone. It left a rather bad taste!. I then asked if i would be able to use the 5 vouchers at a different time when I visit London or to refund my money in full for 5 vouchers. I am very dissatisfied and will be taking this further due to no refund made nor given the option to be used at a later date. I was also shocked at the fact when asked about the complaints process from a high post colleague and being informed that you are not sure . How can you be at such responsible and  high post and not knowing what the process is. Also when asked for the regulators, again got the same response!!! Very dissapointing and wastage of time and total incompetance. I will not reccomend them at all.Horrible experience with total unprofessionalism.

I think Bateux London seems to be missing a point!!! A call was made to your call centre NOT a third party and explained I will have kids and your reprensatative said it was okay to bring them on board even though they are under 12 as long as full price is paid!!! Rather then investigating it further you are hitting me with you terms!!! Disgusted!!! Rather then one accepts responsibility saying our staff made a mistake! Not a way to handle a complaint!!!! I was not stupid to pay 900 pounds for a dinner I myself couldn't attend due to your staffs incompetance !!!

I will continue to spread the word around until this matter is resolved and I get my money refunded.

My Fiancè & I have just got off the boat after supposedly having a "luxury" lunchtime cruise.The trip was a disaster!! The company ran out of food so along with roughly 14 other couples we were given our starter and that was it!!! The trip was coming to an end and with about 10 minutes to spare some very flustered waiting staff brought out a plate of uncooked chips, cold & dry chicken (3 tiny pieces) & cold beans. If I was the chef I would have been humiliated to serve something as abysmal as what we were all served. It did not match the £79 we paid for the trip. 
When myself & another couple asked to speak with the manager we were told she was too busy to speak with us. The only person who appologised was our waitress & it wasn't her fault. 

We travelled 2 hours on a train to have a lovely boat trip & this is what we experienced. I can't fault the waiting staff but the fact no one from management came to apologise to us or offer a refund is disgraceful.
We contacted the complaints department when we got off the boat to get a very quick reply offering us 30% back. Which is roughly £28?! What a total joke and insult. They also hinted about us coming back for another trip (not for free!) We won't be going anywhere near this company again & we won't stop until we get our full refund.

I booked the Signature Dinning via Get Your Guide for Saturday 29th June. This was to be a surprise for my wife's 65th birthday and our 15th wedding anniversary. Having received a conformation/count down email from Get Your Guide early in the morning, my wife & I boarded our limousine and headed for the West End. On route we passed the Embankment Pier and watched the Glass Room depart for the lunch sailing.
We returned at 19:00 and joined the queue, I hadn't told my wife a thing about the surprise until now. There was I telling my wife how we were going to experience a prefect ending to a memorable day, and share our excitement with ours in the queue. However in the back of my mind concern began to raise as a number of people were leaving the pier with looks of disappointment in their faces, I put this down to them not having reservations. Word soon passed along the queue that something was wrong, and with only two young ladies dealing with each party individually tension was rising.
Finally we were told simply that there was an electrical fault with the boat and therefore for reasons of Health & Safety the event had been cancelled, we could either make a reservation on an alternative date of have a refund. When I asked why were certain individuals were being allowed to board the boat, I was simply told that it was a private party!

Where was I too find somewhere at this short notice that wasn't already fully booked to match what we had been expecting on the Glass Room, with three hours before our limousine would return to take us home.

Mr Trevor Thorne

Today I & my husband went for the Afternoon Tea Cruise with Bateaux London Cruises which was our Wedding Anniversary Gift from our son. It was supposed to start at 3.30 but was delayed 30 min and started around 4 pm only, then we were given a place to sit but then because of their goof up with the seating arrangements for a group we have been asked to sit in a place which wasn’t good and not pleased with that.
Cruise ride started and no sign of the snacks and tea till we were nearly almost reached the place where we started. Because first they were so busy in selling their drinks(which needs to be paid), for some table snacks reached only at the last minute of finishing the trip. The table next to us was not given all the items that we received because sandwich types were missing. My husband found a fish bone(one tiny bit) in his sandwich which we didn’t complain because it’s time for us to leave the boat. Our other table guys looked for someone to give their complain but no one took responsibility.

Moreover this cruise ride should be a enjoyable & great memorable experience with having snacks/Tea on the ride not at the end, so we were very much disappointed. We haven’t been cared for and given good service which we were so much hoped for.

No Time Management/ Organisation Chaotic/ Service not good for everybody/ Customers not been well fed as expected from the ride beginning. Eventually Not been given our life time best memories which we hoped for, Very Shame!