Bastion Hotels Reviews 

1,107
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Very disappointing customer service. I accidentally booked the wrong month (August instead of September). I contacted the hotel immediately and asked if they could simply move my booking to September.... See more

Rated 5 out of 5 stars

Thanks to all your staff for making our two night stay very enjoyable. Our circumstances required special understanding with the fact that my spouse had a mobility issue: she had recent knee s... See more

Rated 4 out of 5 stars

Everything was perfect, except the reception was not manned when we came but she was polite and probably busy at the back office. When we entered the room is properly cleaned and the beddings was on p... See more

Rated 5 out of 5 stars

We were booked into Bastion Hotel Barendrecht arrived early for one night, at reception we were told that our room wasn’t ready happy to wait Then a few minutes later the house manger tol... See more

Company details

  1. Hotel
  2. Airport Hotel
  3. Budget Hotel
  4. Business Hotel

Written by the company

Boek Bastion Hotels via de website ✓ 100% laagste prijs gegarandeerd ✓ 33 Hotels in NL ✓ ✓ Altijd een Parkeerplaats ✓ Gratis WiFi Book Bastion Hotels through our website ✓ 100% lowest price guaranteed ✓ 33 Hotels in NL ✓ ✓ Always Parkingspace ✓ Free WiFi


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(1,107)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Well recommended

Thanks to all your staff for making our two night stay very enjoyable. Our circumstances required special understanding with the fact that my spouse had a mobility issue: she had recent knee surgery 7 days before we checked in and was on crutches.

Also the dining area offered a pleasant space for us to spend an afternoon visiting with relatives over a drink and snacks.

We hope to stay with you again on our next visit to Leiden.

Tot siens.

Peter

18 April 2024
Unprompted review
Rated 5 out of 5 stars

I booked for the 2nd time in this hotel…

I booked for the 2nd time in this hotel in a week time. The first was not a good experience but when I came back, I have got exceptional services. The receptionist was serving us a king, the room was clean, and all the chief was trying to serve as in a special cook considering our exceptional requirements. In general we have got a great hospitality from the hotel.
Cheers,

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing stay - Bastion Amsterdam zuidwest!

Amazing staff at the counter, very friendly and helpful.
Calm and quiet rooms, looks identical to the description pictures.
Free parking (a luxury in Amsterdam..)
Not far from the city centre.
Well maintained hotel, unbeatable prices, I really enjoyed the stay!

(the one thing that I wouldn't mind differently is the fact that the toilet doors are frosted glass, and can't be locked.)

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I stayed here last minute due to…

I stayed here last minute due to booking the wrong flight date. I was extremely exhausted and upset of missing my flight but staying at this hotel made my experience that little bit better. The man on the front desk was lovely. I didn’t get his name but he was just so welcoming and happy I have never experienced a receptionist be so kind and very helpful. The room was perfect so clean, the food was delicious too! If I find myself in Amsterdam again I would definitely be staying :)

17 February 2024
Unprompted review
Rated 4 out of 5 stars

Good value for money

The staff was helpful. Room was clean and neat.
The hotel bed mattresses and pillows were average, could have been better.
The domestic cleaning services were of good standards.
Our baggage and laptop was secured inside the rooms.
The space between sink and the toiletry sill ( splash zone ) was very narrow It was difficult to wash face.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

A star service

Rooms were comfy, staff was amazing , especially us bits with the tea in the morning, staff amazing , rooms clean , free shuttle service throughout the whole day to airport and major train tram links , was very ideal , will definitely visit again

16 February 2024
Unprompted review
Rated 4 out of 5 stars

Nice and easy

Nice and easy. Good bed and free bus from airport a9👍not the last time I will stay there if I have a long transfer.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

I think the group department sucks!

I think the group department sucks!
I have been writing for a month ago regarding groups in The Netherlands next year - but I have got absolutely NO response!

What about shutting this department down, and then let the specific hotels handle group requests - like all other hotels does!

By not answering e-mails, this will mean you loose clients - because they book elsewhere - where e-mails are answered!!

1 September 2023
Unprompted review

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