Just had our regular yearly sump pump service performed by Curtis. Arrived promptly, and did a really thorough job. I highly recommend this company. From arranging the appointments via Emma,... See more
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James attended my client's property to carry out an agreed job. However, some previously unidentified issues were uncovered which required further insight from a drain specialist. James made it ver... See more
Company replied
Curtis did my annual pump service. He arrived promptly and was very pleasant and efficient
Company replied
Liam turned up on time,was polite and tidy. Did an absolutely thorough job on twin pump system x2 and checked thru all the electrics paying attention to the alarms. He cleaned up afterwords having rec... See more
Company replied
Company details
Written by the company
The Basement Sump & Pump Co are specialists in the maintaining, servicing and installing of basement sumps and pumps. Our highly trained technicians are experts in their field and only work on basement sump and pumps so you can be safe in the knowledge that the heart of your dry basement system is in good hands ! Pump failure can often be avoided by having your basement waterproofing system regularly checked over. Having invested in your basement waterproofing system an annual ’Clean & Check’ is a small price to pay for the peace of mind that it will continue to keep your basement dry for many years.
Contact info
Gadbrook Park, CW9 7XF, Northwich, United Kingdom
- 0800 019 9949
- info@basementsumpandpump.co.uk
- www.basementsumpandpump.co.uk
Pump service
Curtis did my annual pump service. He arrived promptly and was very pleasant and efficient
5 May 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your kind review. We’re really pleased to hear that Curtis carried out your annual pump service in a prompt, pleasant and efficient manner.
We will be sure to pass your feedback on to him. Thank you again for taking the time to share your experience.
Professional and thorough
Liam came to site to assess how best to replace two under-performing pumps which had been installed by another company. He then sent documentation detailing exactly what work would need to be done, how much it would cost, and also the specs for the new pumps he thought would best meet the case.
He and a colleague carried out the work on the agreed date, were very thorough in carrying out remedial work to ensure that previous installation issues with the failed pumps were corrected, and kept us updated all the way through.
It's also worth mentioning that prior to the installation the office quickly provided answers to any queries and always called back when they said they would.
Overall BSAP were professional and thorough. They were hired based on Trustpilot reviews, did a very good job, and were comptetitively priced.
23 April 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for taking the time to leave such a detailed and positive review. We’re really pleased to hear that you had such a good experience with Liam and the team.
It’s great to know that Liam took the time to properly assess the issues with the existing pumps and provided clear documentation outlining the proposed solution, costs and specifications. We’re also glad that the installation work was carried out thoroughly and that the underlying issues from the previous installation were addressed properly.
Keeping customers informed throughout the process is something we place a lot of importance on, so it’s good to hear that both the site team and the office kept communication clear and reliable from start to finish.
We truly appreciate your feedback and are delighted that you found the service professional, thorough and competitively priced. Thank you again for choosing The Basement Sump and Pump Co.
George Bridge a real asset to the great basement sump and pump company
George came to service my sump pump and delivered a level of care and attention that truly stood out. What began as a routine service quickly turned into something much more thoughtful—he took the time to assess the broader setup and went the extra mile to fix an issue with the pipe that could easily have been overlooked.
His approach was both considerate and creative, ensuring the system wasn’t just serviced, but properly improved and left in a fully reliable condition. He didn’t rush the job or settle for the basics; instead, he made sure everything was functioning effectively and not left compromised.
I would highly recommend the company for their professionalism, sense of urgency, and excellent service personnel. George in particular is a credit to the team.
9 April 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review and the feedback on your experience with George - we will be sure to pass your feedback on to him.
Annual Service
Curtis arrived and did a great job servicing our basement sump pump.
2 April 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for taking the time to leave a review - much appreciated.
Just had our regular yearly sump pump…
Just had our regular yearly sump pump service performed by Curtis. Arrived promptly, and did a really thorough job.
I highly recommend this company.
From arranging the appointments via Emma, to the service being carried out, everything is conducted with politeness and professionalism.
The staff really are a credit to the company. We wouldn’t use anyone else.
24 March 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your kind review. We’re really pleased to hear that you were happy with your annual sump pump service and that Curtis carried out such a thorough job.
It’s great to know that everything ran smoothly from booking with Emma through to the service itself, and that the team’s politeness and professionalism made a positive impression.
Your continued trust in us means a great deal, and we’re delighted to hear you wouldn’t use anyone else. Thank you again for your recommendation.
Brilliant, reliable company
Curtis was absolutely brilliant, thorough, knowledgeable, and professional throughout. He arrived on time, was friendly and polite, and carried out a full service on our sump pump to a very high standard, making sure everything was working perfectly.
After being let down by another company, we were especially grateful for his reliability and expertise. We wouldn’t hesitate to use The Basement Sump Company again, particularly Curtis. Highly recommended.
19 March 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your kind review. We’re really pleased to hear that Curtis provided such a thorough and professional service when carrying out your sump pump maintenance.
It’s great to know that his reliability, knowledge and attention to detail made a positive impression, especially after your previous experience. Ensuring everything is working correctly and giving you confidence in your system is exactly what we aim for.
We’ll be sure to pass your feedback on to Curtis. Thank you for your recommendation, it’s very much appreciated.
Excellent service
Curtis
On time and thorough job and left clean and tidy
5 March 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review. We’re really pleased to hear that Curtis carried out a thorough job and left everything clean and tidy.
It’s great to know he arrived on time and delivered the level of service we aim to provide. We will be sure to pass your feedback on to him.
Thank you again for taking the time to share your experience.
Shout out to Connor
An incomplete service was rectified and great work with a great helpful attitude carried out by Connor. Here is a shout out to Connor (well assisted by Curtis today) for excellent work for the second time in a row.
5 February 2026
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review. We’re really pleased to hear that Connor was able to put things right and deliver a great service, supported by Curtis.
It’s especially good to know that this is the second time you’ve had such a positive experience. We will be sure to pass your kind feedback on to both Connor and Curtis.
Thank you again for taking the time to share your experience.
Great communication from James
James attended my client's property to carry out an agreed job. However, some previously unidentified issues were uncovered which required further insight from a drain specialist. James made it very clear what the issues was and what the drain specialist needed to do to resolve issues and allow James to finalise his work - which in turn makes my job easier. James kept both myself and my client updated.
24 November 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your kind review Michelle. We’re really pleased to hear that James handled the situation so well.
It’s great to know that he clearly explained the additional issues and what was required from the drain specialist, helping to keep everything moving in the right direction. Keeping both you and your client informed throughout is something we place a lot of importance on, so it’s good to hear this made your job easier.
We will be sure to pass your feedback on to James. Thank you again for taking the time to share your experience.
Certainly
Certainly! Please provide the original review that you would like me to rephrase.
22 November 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Left in error by the customer.
George who attended to do our pump…
George who attended to do our pump service was excellent, however the company added on extra costs for a pump replacement which weren't specified at the start of the job - amounting to an over 20% increase on what was quoted for. Disappointing. We also haven't been provided with details or copies of any guarantees for the new pump installed. This pump has limited usage and this company have serviced it for the last 4 years so its been a disappointing experience.
4 November 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your feedback. We’re really pleased to hear that George provided an excellent service during his visit.
However, we’re very sorry to hear about your concerns regarding the additional costs and the lack of documentation for the new pump. We understand how important clear communication and transparency are, especially when it comes to pricing and guarantees, and we appreciate you bringing this to our attention.
Thank you again for your feedback.
Thank you George!! 😊
I had an emergency at my property a few weeks back. George was amazing, he went above and beyond to fix the pump issue, having to return a few times and work with different companies to find solutions. He really made, what was a horrible situation, so much easier. Thank you so much George.
2 October 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for taking the time to share your experience. We’re really pleased to hear that George was able to support you during what sounds like a very stressful situation.
It’s great to know that his dedication, persistence and willingness to go the extra mile helped resolve the issue and made things easier for you. Working through complex problems and coordinating with others when needed is exactly the level of service we aim to provide.
We will be sure to pass your kind feedback on to George. Thank you again for your review.
Liam has really helped us over the last…
Liam has really helped us over the last few years maintaining and replacing the pumps in our house. He has extensive knowledge and provides practical solutions where applicable. He has always been polite and dedicated to solving whatever problems he encounters. He's a credit to your company.
16 June 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for taking the time to leave a review Conal. We’re delighted to hear that Liam has been such a great support over the years with maintaining and replacing your pumps. His knowledge, practical approach and dedication clearly made a difference, and we’ll be sure to share your feedback with him.
Highly recommended
George went above & beyond to find solutions and get the job done in a timely manner. He was calm, informative, friendly and very customer centric. Stellar job George keep doing what you do best and thank you once again
14 August 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your feedback. We’re so pleased to hear that George went above and beyond to provide solutions and complete the work efficiently. It’s great to know you found him calm, informative and friendly throughout. We’ll make sure your kind words are passed on to him.
Connor did a good workmanlike job
Connor did a good workmanlike job. He was also very helpful to me personally: I was not well and had not been able to clear access to the pump. He did it himself and even put all the stuff back again afterwards, which he did not need to do.
4 June 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review. We’re glad to hear that Connor not only did a good job with the work but also went the extra mile to help you personally. His thoughtful approach in making things easier for you is much appreciated, and we’ll be sure to pass on your kind words to him.
Smooth operators
I contacted these guys after a flood in our basement destroyed our old pump, which was installed by the previous owners of our house - it's age and installer were a mystery and the system was not properly maintained; hence the failure.
Emma dealt with my case and was fantastic in answering all my questions and forwarding technical queries on to the lead technician. Her response time and professionalism were excellent. Liam attended to fit the system and was polite, respectful of our home and explained everything very clearly. He also advised on some updates to our electrics which would safeguard further against any future failures.
Overall I was incredibly impressed with the Basement Sump and Pump Co as an outfit, and we are now the confident owners of a fully upgraded and modernised sump pump system. The whole process was very slick and stress free. I find it rare to be so pleasantly surprised - worth its weight in gold!
I look forward to the ongoing support offered by both Emma and Liam, although hopefully we will not need it!
16 May 2025
Reply from The Basement Sump and Pump Co
Thank you for taking the time to share such a detailed review. We’re delighted to hear that Emma was able to support you so well throughout the process and that Liam provided a clear, professional installation while taking great care of your home. It’s wonderful to know you’re now confident with your upgraded sump pump system and that the whole experience felt smooth and stress free. We’ll be sure to share your kind words with both Emma and Liam, and we look forward to supporting you in the future should you need us.
Professional company
Got in touch with Basement sump pump
Company and Chloe was great and arranged for James come round to assess the current pump. We are now in the process of having a new pump installed in August 2925. The whole experience with the company has been great. Looking forward to having the sump pump fitted 😊
14 May 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review. We’re glad to hear that Chloe was so helpful in arranging for James to assess your pump and that your experience with the Basement Sump and Pump Co has been so positive.
Pump Replacement
Liam and Martin replaced two pumps for me today, handling extensive pipe and electrical work. The job was done professionally, quickly and they kept the worksite clean and tidy.
Communication was great throughout, they explained what they were doing and why. They were thorough and ensured everything was working properly before finishing up.
I’d happily recommend them to friends and family.
12 May 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your feedback. We’re so pleased to hear that Liam and Martin carried out the pump replacements professionally and efficiently, while keeping everything clean and tidy. It’s great to know their communication and thorough approach gave you confidence throughout. Your recommendation is very much appreciated.
Excellent!
Liam arrived promptly, got into the job quickly, work fast and efficiently, kept me informed and generally helped me understand what's happening.
5 February 2025
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review. We’re glad to hear that Liam arrived promptly, worked efficiently and kept you well informed throughout. It’s great to know he also took the time to explain things clearly.
Liam visited earlier to carry out a…
Liam visited earlier to carry out a service - was extremely helpful, humoured all of my layman’s questions and provided solutions to potential issues.
Recommended!
6 December 2024
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your feedback. We’re pleased to hear that Liam was so helpful during the service, taking the time to answer your questions and provide solutions. Your recommendation is greatly appreciated.
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