BaseLangReviews 

610
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent staff, praising their helpfulness, patience, and professional approach, which makes learning enjoyable and effective. The user experience is consistently described as positive, with many appreciating the platform's flexibility, ease of booking, and the ability to schedule classes at short notice, even minutes before they begin. The product, including the curriculum and variety of teachers, receives high praise for its effectiveness in improving Spanish speaking ability and confidence. However, some reviewers were not happy with the service, mentioning issues with the curriculum materials being useless or error-ridden, and occasional difficulties in finding available teachers for specific programs like DELE. A few other people also felt that some teachers were unprofessional or struggled with conversation and error correction, and there were concerns about a mandatory class recording policy that was later reversed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the teachers and staff as tremendous,... See more

User experience

Consumers find user experience to be positive, with many describing it as an "awesome" and "incredible"... See more

Service

Reviewers mention ambiguous feedback about service, with many praising its quality and flexibility,... See more

Product

People report positive experiences with the product, with many reviewers stating it's a game-changer for... See more

Booking process

Customers consistently note positive experiences with the booking process, praising its flexibility and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've talked to about 8 different people from Mexico and South America to practice conversation. It's interesting hearing about their countries. I've found 2 favorites. While it's easy to schedule clas... See more

Rated 5 out of 5 stars

I've been using Baselang for two weeks and I love the flexibility. My work is quite irregular so it's hard to schedule lessons in advance. So, with Baselang I love being able to book just a few minute... See more

Rated 5 out of 5 stars

In my opinion, Baselang is one of the best platforms for learning Spanish ! There is a wide variety of content on offer and a large selection of teachers. You can take conjugation lessons, work on... See more

Rated 5 out of 5 stars

Flexible class schedule is fantastic and keeps me learning everyday. There is so much material, with the additional content for each topic, flash cards, and elective classes it’s easy to keep practici... See more


Company details

  1. Language School

Written by the company

Learn how to speak Spanish with native teachers. Get unlimited one-on-one Spanish classes for $179 a month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

610 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(610)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Baselang is one of my best decisions.

Baselang is one of my best decisions. The core lesson sequence was definitely created to get a person using the language quickly. I have had great learning experiences with several instructors, and I love that your progress is noted and other instructors can pick up where you left off. Being able to work one-to-one with a live instructor has been an effective way to help me with conversational Spanish. I have been using Baselang for 7 weeks and have accomplished more than any other method I have tried in the past. I have had no problems with the site, the materials, or booking a lesson that works with my schedule.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

I love the one on one interaction with… Jhanet Gaspar

I love the one on one interaction with the teachers. The lessons through Baselang are a bit slow to get through and are a bit frustrating for me to do on my own because I found they require a teacher to let you know you are on the right path. The scheduling interface is much, much better than in times past. I wish there were an easy way to do homework on my own on a specific topic through Baselang. I end up using other online options for this task.

4 May 2024
Rated 5 out of 5 stars

Baselang school in Medellín and online classes

I have had a great experience learning Spanish with Baselang school in Medellín. I started with online classes in January this year, which gave me enough knowledge to communicate and have conversations when I traveled to Colombia. There are lots of teachers from different countries that work different hours providing opportunities to schedule from early morning until late at night. This is perfect for learning while working or attending school.
I spent several weeks studying at the school in Medellín. The school is well organized, very flexible with hours and provides a variety of excellent teachers to work with. They offer different plans at different price points for a good price. They also have free delicious coffee. The managers are friendly, accommodating and always looking for ways to improve the experience. My journey learning Spanish has been exciting. Learning a new language in Colombia and online has been an amazing experience. They offer a free first day to check out the school, I would highly recommend checking them out if you are interested in learning Spanish. I'm excited to return the next time I'm in Medellín.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

This is an amazing platform

This is an amazing platform. I hop on BaseLang and take a lesson when it is convenient for me and try a new teacher or use one that I have connected well with in the past. I use the platform at all times of the day. About half of my lessons I work on conversation in order to get more comfortable speaking with and listening to native speakers. The other half I spend on a thorough curriculum that is complementing what I have learned in the past. I think the flexibility of scheduling, the ability to look back at all of my teachers' notes taken during my classes, the ability to write notes to myself about the quality of a teacher-all of these things make this platform a model for future language instruction.

16 April 2025
Rated 5 out of 5 stars

Best way to study Spanish

I've been taking classes with BaseLang for several years and have thoroughly enjoyed the experience. Their curriculum is comprehensive, and the vast majority of teachers I've worked with have been excellent—engaging, knowledgeable, and supportive. On the rare occasions I've needed to contact customer service, they've always responded quickly and helpfully. Highly recommend!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

BaseLang Has A Good Structure for Learning

I'm currently attending in person BaseLang Medellin in Medellin, Colombia. The school is based in the beautiful Laureles neighborhood of Medellin and it's been a phenomenal experience. The entire team are some of the nicest people I've ever met and the teachers are bilingual and warm, personable and really know their Spanish. I'm on my 4th week and very happy and satisfied with my decision to attend. 5 Stars all day!

6 April 2025
Unprompted review
Rated 3 out of 5 stars

Great way to learn if you can find the right tutors

I have been using Baselang for 3 months and so far it has been very helpful in helping me to improve my Spanish. There a re a lot of things Baselang does not tell you though in terms of moving through the curriculum and how the tutors keep track of your progress. Also, there hundreds of tutors, but thus far I have only found a couple who teach in a way where I truly feel comfortable and that distinguishes itself from classroom learning.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

I greatly appreciate the variety and quality of instructors provided. The flexibility and responsiveness of the service has been excellent. It is easy to maintain resolve with such a great service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

More than just a language school!

I enrolled en a program called Real World Medellin (1:1 in-person classes up to 1 hour per day and unlimited online classes). They also offer teacher-led group sessions twice a day and a language exchange session with locals on Fridays. I love the energy of this place!!! The teachers are great, as are the students, coordinators, and baristas. Each teacher records your progress after each class, so even if you change teachers, you'll know how far you've come. I had a quick look at the progress reports and was surprised at how detailed they were. This is my first language school experience here, so I can't compare it to other schools, but I'm so glad I found this place. I plan to continue taking classes online after I return to the United States.

31 March 2025
Rated 5 out of 5 stars

Fun place to learn!

Every employee at the school is friendly and kind. The environment is welcoming and fun. The teachers are knowledgeable and very engaged. It is a great learning environment.
Catherine~

20 March 2025

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