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BARÚ Reviews 298

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, with many highlighting the personalized packaging and quick delivery as significant positives. People frequently mention the efficiency of the service and the overall smooth ordering process. However, some customers were dissatisfied with specific product aspects, noting that certain matcha products did not meet their expectations for quality or taste, and some found the sugar content in other items to be too high. A few also mentioned issues with packaging, such as a large box for a single item.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers express their love for various... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and reliability. Many... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the amazing taste and... See more

Order

Reviewers highlight positive aspects of their ordering experience. Customers found the ordering process easy,... See more

Service

Customers had positive experiences with service. Reviewers highly recommend both the products and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more

Company replied

Rated 5 out of 5 stars

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more

Company replied

Rated 5 out of 5 stars

It's now the third time I order on their website and it's always a perfect experience. The order arrive super quickly, and love their classic chai latte prep. Always a pleasure. Keep up the good work... See more

Company replied

Rated 5 out of 5 stars

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more

Company replied


Company details

  1. Tea Store
  2. Chocolate Artisan
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Tea Market Place

About BARÚ

Written by the company

Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.

We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚

Visit our webshop or follow us on social media to see new flavours and seasonal specials.

Welcome to the whimsical world of BARÚ!

Written by the company

From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.

Contact info

Treat yourself to something sweet! 😋

Delicious chai & matcha, yummy marshmallows and hot chocolates await!

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love at the first sip

I fell in love with the personalised packaging!
Also I LOVE the pink chai Latte. I drank it for the first time in a cafe around the corner from where I live. I immediately had to ask at the counter how it was made and they showed me your product. It was love at the first sip tbh!

The delivery was fast and reliable! I mean I literally fell in love with the product so I had to buy 6 packs. I guess I’ll have a fun drink everyday for the next 3 months until I’ll have to place a new order! I’d rate the product a solid 10/10 :)

4 May 2026
Rated 5 out of 5 stars

This is my first time leaving a review…

This is my first time leaving a review I loved the Chai but on top of that customer service was really amazing. I couldn't get my package delivered for some reasons and the company stayed in touch the whole time with a really positive attitude. I even received gifts for my patience over the order but I think that was just too sweet of them and they surely made me a permanent customer. No more chai lattes from outside. Baru is the besttttttt💗💗💗

7 May 2026
Unprompted review
Rated 5 out of 5 stars

delicious and humble

I ordered my favorite spices. Unfortunately, there was an issue with the packaging, but it was resolved immediately and very courteously, and now I’m even happier than before. I highly recommend both the products and the service <3

25 April 2026
Rated 3 out of 5 stars

Premium barista matcha review

✔️ delivered well
✔️ price is good

Semi-mid matcha for something labelled as premium barista. It’s a little less than meh for an every day matcha. Was hoping to get a somewhat okay barista level matcha. Green is more on the khaki side than a vibrant/leaf Green. Can sometimes feel gritty in the mouth so it’s best to use a fine mesh sieve. Had to use a teaspoon and a half for the flavour to go through the soy milk.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Love

Fast shipping, lovely products

13 April 2026
BARÚ logo

Reply from BARÚ

Hey! Thank you for the great review. Enjoy! 🤗

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Excellent flavours

Excellent flavours

13 April 2026
BARÚ logo

Reply from BARÚ

Hey! Thank you for the great review. Enjoy! 🧡

Sweet regards,
Liezl – BARÚ

Rated 2 out of 5 stars

The matcha wast open

10 April 2026
Unprompted review
BARÚ logo

Reply from BARÚ

Hey Dafina,

Thanks for your review. So sorry to hear your matcha jar arrived open, that’s definitely not supposed to happen. Please send an email to shop@baru.be with your order details so we can help you out and sort out a replacement or refund for you. 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Hot Chocolate Powder

Been buying the Hot Chocolate Powder for over a year now. Best quality and delivered the day after. Even has my name printed on the paper box and personal message. Amazing company

27 March 2026
BARÚ logo

Reply from BARÚ

Hey Laurent!

Thanks for the lovely review. So happy to hear you liked the personal touches. Enjoy! 😁

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great products and very fast delivery

Great products and very fast delivery. (Personalized packaging, the client experience is pretty awesome)

30 March 2026
BARÚ logo

Reply from BARÚ

Hey! Thank you so much for the lovely review. We're happy you enjoyed it! ☀️

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Amazing taste and fast delivery to…

Amazing taste and fast delivery to germany! I got the pumpkin spice latte and it's my favourite drink all seasons, hot and cold!

24 March 2026
BARÚ logo

Reply from BARÚ

Hi! Thanks for the kind words. So fun to hear you're loving the PSL all year round! Enjoy! 🧡

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Super fast delivery 😊

Again a super fast delivery of delicious sweets 😊

21 February 2026
BARÚ logo

Reply from BARÚ

Hey Andrea! Thank you for the lovely review. Enjoy! 🥰

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Thank you for your support

Thank you for your support! You don't just have the best chai latte, but the best sevice as well!

16 February 2026
BARÚ logo

Reply from BARÚ

Hey Irina! Thank you so much for the kind words, it really makes our day! 🥰 Enjoy your lattes!

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

I had a really great experience…

I had a really great experience ordering my matcha set and matcha from this company while i was in Belgium. Everything arrived the very next day, beautifully packed in a personalised box, which made it feel extra special. The set includes everything needed to prepare matcha properly, and the quality is excellent. I am especially happy with the matcha bowl, it”s exactly the type of bowl i had been looking for and couldn’t find anywhere else. The shape and size are just perfect for making matcha, and i know how hard it can be to find the right one, so this was a big plus for me. The matcha itself is amazing - very smooth consistency and a truly delicious taste. You can tell it’s good quality from the first cup. Overall, i am very happy with my purchase. Fast delivery, great products, and a smooth experience from start to finish. I would definitely recommend ordering from them if you are thinking about starting your matcha journey or upgrading your current set!

17 February 2026
BARÚ logo

Reply from BARÚ

Hey Diana! Thank you so much for this amazing review. We’re so happy you finally found the perfect matcha bowl! Enjoy your matcha moments! 💚

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Awesome!

I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recommend them, and I think I’ll be a long-term customer. Awesome!

11 February 2026
BARÚ logo

Reply from BARÚ

Hey Letizia! This is so great to hear! Thank you so much for your lovely review. Enjoy all the treats! 🥰

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great experience

Super fast delivery. Great customer service. Just love thé whole baru concept, experience.

6 February 2026
BARÚ logo

Reply from BARÚ

Hi Jean, thank you so much for your lovely review! 😊 We’re thrilled to hear it!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Fast shipment and I like the personal…

Fast shipment and I like the personal touch on the box 🥰
Perfect !

2 February 2026
BARÚ logo

Reply from BARÚ

Hi Peggy! Thank you so much for your kind review! Enjoy all the treats 😊

Sweet regards,
Liezl – BARÚ

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