The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
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Review summary
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Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Barclays support puppy killers
Barclays offer services to MBR ACRES who breed puppies to be tested on then murdererd
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to understand everything straight…
Easy to understand everything straight forward
12 August 2026
Reply from Barclaycard
Hi there, Lesley 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
My longstanding Barclaycard Avios…
My longstanding Barclaycard Avios account was abruptly restricted and I was initially told it had been closed, despite having no missed payments.
I have since been told by Barclaycard’s fraud team that the reason was simply “changed lending criteria,” rather than fraud or misconduct. That generic explanation does not address why a correctly maintained £1,500 facility suddenly became unacceptable after several years.
The handling has been extremely frustrating. I had already completed £8,356 of a £20,000 annual Avios spending target, with around ten months remaining, and had collected more than 92,000 Avios through longstanding use. I also had over 3,000 Avios pending. I have been left seeking answers about the closure notice, reward progress, pending Avios, refunds and credit reporting.
My account-specific agreement distinguishes between restricting further lending and closing the agreement, and normally provides for two months’ written notice. I am still waiting for clear written confirmation of what action was taken, its effective date and the contractual basis.
I have raised a formal complaint and requested a genuine manual review. I hope Barclaycard will provide a clear, evidence-based response rather than another generic explanation.
Update – 18 August 2026: Thank you for responding, Tom. I followed the link provided, but it appears to be Barclaycard’s general contact page rather than a specific route to your team. I have already submitted a detailed formal complaint with supporting evidence through Barclaycard’s official channels and am awaiting a substantive response. If there is a specific secure route through which your team can assist or escalate the existing complaint, please provide it.
12 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Emmanuel, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Sanjay, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Never missed a payment until I had heart failure and could not get to the bank and now lowered my credit limit.
I've had a platinum Barclaycard card for years now and never miss not one payment. But in may I was hospitalized for almost 2 weeks because I suffered severe heart failure and I couldn't get to the bank to transfer funds over to pay my bills. When I got out I paid what was owed including the late payment fee and got my account up to date. Now they have lowered my credit limit amount and sending me emails now saying that I'm close to my credit limit and also when I log it's saying I need to make a payment because I may go over my limit. Barclaycard please read this. If you didn't lower my credit amount available to me I wouldn't be close to my credit limit. I am paying off a balance transfer I have with you and I'm not using my card so there's no chance of going over my limit. As I said I've never missed a payment and always paid on time over the last few years since I've been with you. I think it's disgusting the way you've treated me a long time serving honest customer. I informed barclaycard that I heart heart failure and I was in hospital for a time and the customer services was friendly and said sorry to hear what it happened to me. I told them that was going to pay and get my account up to date which I did and they said ok no further action would be taken and not once did anyone mention about about lowering my credit limit. Very disappointed and once my balance transfer has been paid in full and cleared I'll be closing my account.
23 May 2026
Unprompted review
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot. I hope you're feeling better after your recent illness and I totally understand your frustration with your credit limit being lowered. We do appreciate your feedback and would love to discuss this further with you to address your concerns.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Just can’t get to speak to a human…
Just can’t get to speak to a human being! So frustrating!
12 August 2026
Reply from Barclaycard
Hi there, Chris, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
After being a customer for 20 + years…
After being a customer for 20 + years I’ve been treated disgusting. Been told an absolute load of rubbish about my cards , which are now paid off and accounts closed. Would never use them again , always trusted Barclays , but not anymore ever .
12 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Linda, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I appreciate you've gone elsewhere now but, I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Had a letter from debt collectors…
Had a letter from debt collectors today. On the letter they put that owe just over 1.300. So I called the debt collectors that I never had a Barclay card and never used one. So they asked the postcode of my property, and apparently it was second of point of contact. The primary contact was totally different and nothing to do with the property I live in and me.So the debt collectors deleted it off there system. So it show how secure barclaycard is.
12 August 2026
Unprompted review
Had an issue with an online scam and…
Had an issue with an online scam and luckily i'd used my barclaycard. They have dealt with it swiftly and efficiently
12 August 2026
Reply from Barclaycard
Hi there, Jennifer 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Reply from Barclaycard
Hi there, Frances 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Everything was clear and quickly…
Everything was clear and quickly resolved and sorted in a professional and friendly manner
12 August 2026
Reply from Barclaycard
Hi there 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
I had a query about how to make the…
I had a query about how to make the balance transfer and the gent that I had on the phone was excellent and did everything with pleasure and ease! Made the experience very simple and no stress at all.
8 July 2026
Reply from Barclaycard
Hi there, Cameron 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Reply from Barclaycard
Hi Teresa👋 I’m really glad that you were pleased with how quick and easy the application process was and that you're finding the app easy to set up and use. Thank you for choosing us and we really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
Reply from Barclaycard
Hi Sandra👋 I’m really glad that you enjoyed your experience with us. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
Very quick and easy application and…
Very quick and easy application and very quick acceptance.
4 August 2026
Reply from Barclaycard
Hi David👋 I’m really glad that you were pleased with how quick and easy the application process was and thank you for choosing us. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
Barclaycard is the ONLY credit card to…
Barclaycard is the ONLY credit card to use. Their values on stopping scammers fits mine and I want it to stay that way
11 August 2026
Reply from Barclaycard
Hi Donna👋 We know how important it is that your banking is secure so we're glad you're happy with this. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
It’s so automated
It’s so automated, with the Bnak not being prepared to understand its customers
12 August 2026
Reply from Barclaycard
Hi there, Matthew, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Awful system and customer service
So here we are after approval which was quick, the verification was abysmal. Tried over 10 times rang customer service 5 times after being advised to do various things. Visited my local as advised by customer service and they couldnt can docs. Had to go to my nearest branch and they couldnt scan all my docs fir verification of I come, also had the sane error. Now im stuck with a useless credit limit of £200. They just don't want to lend to a pensioner, who iebs their house outright, has quite a good amount of savings, visas. I only wanted a limit of 2k I order to take on holiday and eventually to be my main credit card. My current one has 8k. How on earth are youngsters suppose yo get one. It's ridiculous. Awful service. Never been treated like it
7 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Julia, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love another opportunity to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Judy 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback and 5-star rating, take care! 🙂 -Tom
FORCING CUSTOMERS TO USE A RUBBISH APP
THEY ARE FORCING EVERYBODY TO USE THE APP AND CLOSING DOWN THE BARCLAYCARD WEBSITE. THIS APP IS ABSOLUTE RUBBISH. IT IS MISSING LOTS OF BASIC FEATURES. FOR EXAMPLE IF YOU MAKE MORE THAN ONE PAYMENT OR HAVE ANY STORE REFUNDS DURING A CYCLE THAT GO TOWARDS CLEARING YOUR MONTHLY BALANCE, THAT BALANCE DOES NOT REDUCE LIKE IT DID ON THE WEBSITE. ON THE APP, IT ONLY EVER SHOWS YOU THE WHOLE BALANCE SO YOU HAVE GOT TO GO THROUGH ANY CREDIT TRANSACTIONS DURING THE CYCLE AND SUBTRACT THEM FROM THE TOTAL DUE THAT MONTH. IN THIS DAY AND AGE HOW ON EARTH CAN A BANK OPERATE LIKE THAT. THE REDUCING BALANCE FEATURE ON THE WEBSITE WORKED PERFECTLY.
FURTHER, I CANNOT SEE ANYWHERE WHERE IT TELLS YOU WHEN YOUR NEXT STATEMENT IS DUE.
I HAVE ALSO HAD A LOOK AT BARCLAYS ONLINE WHERE YOU CAN SEE YOUR B/CARD ACCOUNT NOW AND THAT IS THE SAME - ABSOLUTE RUBBISH.
NOTHING IS TRANSPARENT ANYMORE.
WHY ON EARTH THEY HAVE GOT RID OF WHAT WAS A VERY GOOD WEBSITE AND HANDED THEIR CUSTOMERS A RUBBISH APP AND A HALF BAKED WEBSITE WITHIN BARCLAYS ONLINE SYSTEM DOES NOT MAKE ANY SENSE AT ALL.
I HAVE TRIED TO EXPLAIN TO SOMEBODY THERE WHAT I MEAN AND IT WAS LIKE TALKING TO A BRICK WALL.
THEY HAVEN’T IMPROVED THE SYSTEM AT ALL BY CLOSING THE DEDICATED BARCLAYCARD WEBSITE, THEY HAVE GONE BACKWARDS BIG TIME.
11 August 2026
Unprompted review
Reply from Barclaycard
Hi there, Linda, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you're disappointed with the removal of Barclaycard online. We do appreciate your feedback and would love another opportunity to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
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