The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
Asks customers to review
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so easy and straight forward to apply…
so easy and straight forward to apply for the Barclaycard. they ask for a few details etc, just fill it all in and they do the rest.
Card comes to you very quickly and you're up and running.
19 August 2026
Very straight forward application…
Very straight forward application followed by expert guidance.
9 August 2026
Quick and easy to setup
5 August 2026
Easy finance
I’ve been using a Barclay card for quite sometime now and I can’t praise this company highly enough everything is perfectly straightforward from lending to payments to credit limits and a hassle free app to help manage my account also easy to talk to if you feel under pressure, thanks Barclays 5⭐️
10 October 2025
Fantastic bank no problems with them in…
Fantastic bank no problems with them in over 15 years
17 August 2026
BARCLAYS
Very quick to say if application for credit card would be accepted. A little delayed receiving card but digital card was available quicker. Support staff helpful and efficient.
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
fair minimum payement
6 July 2026
Reply from Barclaycard
Hey Charlo, this is amazing to hear! Thank you for sharing your 4-star review here on Trust Pilot. It's lovely to hear. We always want to make sure your payments are fair. Thanks again, enjoy the rest of your day. ⭐ - Kieron
Reply from Barclaycard
Hi there, thank you for taking the time to leave us a review on Trust Pilot, I'm sorry to hear you've still not received you card. 14 days is quite a long time, this could have been lost in the post. You should get in touch with us as soon as you can. You can find out how to get in touch here: www.barclaycard.co.uk/personal/contact-us
We look forward to hearing from you.
Kieron
Consistent quality service.
18 May 2026
Reply from Barclaycard
Hey Paul, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐ - Kieron
After being a loyal customer for many…
After being a loyal customer for many years i have closed my account and will never be back find someone else to rob customer service atrocious if I could reduce rating to zero star I would.
18 August 2026
Unprompted review
Reply from Barclaycard
Hi Peter, thank you for taking the time to leave us a review here on Trust Pilot. I'm really sorry to hear you had a poor experience with the app resulting in a 1 star review and the closure of your account. That's not great to hear.
We always want to make sure you're fully supported with your banking needs and that expectations are met. With that being said, I've left our contact page here where we can discuss this further through a secure channel 👉 www.barclaycard.co.uk/personal/contact-us
Thank you again for your feedback, have a lovely day ahead!
Kieron
Reply from Barclaycard
Reply from Barclaycard
2 minutes ago
"Hi there 👋 I'm sorry you didn't receive the support you needed on the back of contacting us. I appreciate you've been in contact with us already but, if you would like to discuss this further please don't let this experience put you off.
I appreciate you might already be aware of this but, I've included the link here which shows the options of getting in touch with us if needed 👉 barclaycard co uk/personal/contact-us. -Tom"
HaHaHa like I want more of the same
18 August 2026
Unprompted review
Reply from Barclaycard
Hi there, thank you for taking the time to leave us a review on Trust Pilot, I'm sorry to hear that we did not fully meet your expectations this time. If you require any support you can find out how to get in touch here: www.barclaycard.co.uk/personal/contact-us
- Kieron
Reply from Barclaycard
Hey Christine, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐
Give me a debit card that works!
17 August 2026
Barclaycard works well for me!
18 August 2026
Reply from Barclaycard
Hey Alistair, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐
I have had a Barclaycard for over 40…
I have had a Barclaycard for over 40 years now. In all that time I have never had any issues and its worked well. It is one of the rare financial companies that seemed to have understood its customers.
There is only one thing that has cropped up lately and that is that the official Barclaycard web site is closing and either you will have to pay your bill through their ‘App’ or you will have to reregister with Barclays itself to pay online. I don’t want your app and because of this I am thinking its time to move on.
I know many older people feel the same. Such a shame. So five stars I have given are for the past 40 years.
18 August 2026
Unprompted review
Reply from Barclaycard
Hi there 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. It's great to hear that you've been enjoying our products and services for the last 40 years.
I'm sorry to hear that you're unhappy with some of our recent changes and if you'd like to discuss this further you can find secure ways of getting in touch with us here: https://www.barclaycard.co.uk/personal/contact-us
We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
If I could give it a 0* then I would.
If I could give it a 0* then I would.
Applied for a balance transfer card, was advised I need to provide documents as I am self-employed. Absolutely fine. Sent those through several times, kept getting rejected saying these are incorrect. I then uploaded a note to their portal asking that they contact me and specifically tell me what they want, as I am sending the correct documents (I work in the industry so I knew exactly the documents needed). Whoever saw this couldn't be bothered and then rejected it yet again. Eventually got through to someone who confirmed that I sent through what was needed, only to be then told that the original £12k limit offered had been reduced to £200.
Have called in several times, nobody on their team knows how to handle this. Going to close it down.
Truly terrible experience.
18 August 2026
Unprompted review
Reply from Barclaycard
Hi Ali 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m really sorry to hear about your recent experience verifying your income and can completely understand your frustration. If you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Easy to follow questions with simple…
Easy to follow questions with simple scoring system
17 August 2026
Reply from Barclaycard
Hi there, Alison 👋 Thank you for taking the time to leave us a review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
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