Banzai Music Reviews 

608
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive product selection, often finding hard-to-source and high-quality components for their projects. Many people appreciate the competitive and fair pricing, alongside reliable and fast delivery services, frequently noting the careful packaging. The company's excellent service and helpful support staff are also highlighted, ensuring a smooth and transparent ordering process for consumers. However, some customers also noted that shipping costs were relatively high, especially for international deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the wide selection of parts, including hard-to-find... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Price

Users describe positive interactions with price, frequently mentioning competitive and fair pricing for... See more

Quality

Customers consistently note positive experiences with quality, highlighting that components work perfectly... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection, good support, fast shipping. Site could be better. Large knob selection but missing the best ones – original Daka Ware bakelite knobs. Item specs could be better, like including pot d... See more

Rated 5 out of 5 stars

BANZAI GMBH is the most relevant warehouse for guitar and bass parts/upgrades/repair in EU. Period. Pro: you can find almost everything for repairing/restoring/upgrading your guitar/bass/valve... See more

Rated 5 out of 5 stars

Banzai has so many components available, competitive prices, and also reasonable shipping costs that don’t take too long; so how is it even possible to not like them?! A really great store all round... See more

Rated 5 out of 5 stars

I recommend Banzai Music highly. I have ordered from them for years. Their assortment is very extensive and at reasonable prizes. They even stock hard to come by items. Their customer support is good.... See more


Company details

  1. Hobbies & Crafts

Written by the company

Banzai Music is one of the top providers for music related electronic components and accessories. Our goal is to deliver the best experience for customers on both desktop and mobile. It may sound old fashioned, but we care about satisfied customers. We are protecting our customers through the whole process of the purchase and if any issue occurs we will resolve it!


Contact info

4.9

Excellent

TrustScore 5 out of 5

608 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(608)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a discovery!

Banzai was the only company I could find that supplies the 8 pin moles connector for most Wah pedals. So happy to find it.
And their prices were very reasonable.
Shipping was smooth and faster than I expected considering I’m in the US and they’re in Germany. Nice job Banzai and thanks for your help.
Nick

1 February 2024
Unprompted review
Rated 5 out of 5 stars

I recommend Banzai Music

I recommend Banzai Music. I've been ordering from them for a while now, and their selection is one of the biggest in Europe. Shipping times are sometimes a bit long, but the after-sales service is very good and I've always been very well received. Keep up the good work Banzai Music! Thanks a lot!

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Great Store.

Great Store with lots of available products, the customer support is really good and you can count with a fast shipment. I recommend this store for anyone. Thanks Banzai

24 January 2024
Unprompted review
Rated 3 out of 5 stars

Banzai has a big variety of electronic…

Banzai has a big variety of electronic components and pedal builders can find everything they need on the online shop. However, sometimes the stock levels are not updated on the website. The customer support is good in case you run into an issue. I recommend it.

2 February 2024
Unprompted review
Rated 4 out of 5 stars

Easy check out, fast delivery

Easy check out, fairly fast delivery to Denmark. My plug'n'play Jack plate works great. It would have been perfect if the installation papers would have been on the website, or even better if the jackplate came with 2x16ohm options - it's only a matter of different prints on the product.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I bought a stacked knob for my bass. Quick turnaround from Germany to Ireland. Good communication by email and DHL tracking. Excellent product. Quality was much higher than I expected. Their product catalog is also excellent. I will definitely be shopping with Banzai in the future. Highly recommended.

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Some problems with the label package software but great customer service!!

5) Correction: After 3 hours they called me and prepared fastly a new express shipping, this really makes the difference!! Thank you very much!!!

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1) Price are not so good, i can't say about the items because the package never arrived to me.
2) Times to prepare the package: 3 days (20 capacitors 5 different ones...!!) to wait that they collect products to create the package
3) The parcel is BLOCKED at the international exchange center and they can't do nothing and i'm waiting from 10 days. They say that just before christmas is normal, but i ordered in the FIRST week of december you can't say that is just before christmas.... so very bad bad clients management
4) i think that is also a website order error because in the bill i can read that they wrote "berlin" as STATE and i live in Italy, so the software create some broken labels that let the package be keep in the international exchange center forever. What a shame..

7 December 2023
Unprompted review

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