Bannatyne Reviews 

Excellent staff and positive equipment
All staff friendly and led by Mark . Top team
Love it

Chantelle made my experience great. She is patient with me and listens to what I need. My last PT session, I was fed up because health can be hard. and She reassured me that I'm on the right track. When I left my PT session, I felt energised and motivated.

I was a bit sceptical of the new machines and arrangement at first but I've adapted now. My training is very satisfactory.
The staff are pleasant, especially the ladies on reception.

Lovely , welcoming club. All the staff are very approachable, friendly and helpful. The manager always listens to suggestions from members and continually makes improvements to the club.It is a pleasure to be a part of the Bannatyne family .The facilities are regularly monitored and updated when necessary.

The new facilities and layout of the gym are fantastic , we love it, huge improvement . Would recommend to anyone.

Bannatynes at Rotherham is okay for what I need. Cosmetically most of the areas I visit are well indeed of an upgrade. I feel dirtier coming out than I do getting in! The showers are full of mould, the pool area is in need of a refurbishment but the experience for me fits a purpose. It isn’t a David Lloyd or Virgin experience but it’s just okay. Worksop is exactly the same! However, the staff at both are absolutely lovely.

Having never been a member of any gym I decided to join Bannatyne in Rotherham
I mainly joined for pool use but surprisingly love the Bodypump class especially with Gaynor she is fabulous
For me I would like more bodypump classes made available they are always overbooked ideally some on a Monday and Friday (with Gaynor if possible) !!!

Great place myself & my husband are members we love it all the facilities are fab best thing we’ve done

Excellent facilities. Pleasant, helpful staff.

Had a personal problem needed sorting and called in to discuss it. One of the team came over and greeted me, she was very friendly and informative and sorted my concerns.

Wanted to freeze my membership. Put on the form . Cancel by mistake , had 3 phone calls from the gym . Three times I said I made a mistake. Wanted to freeze it . Said no problem. Will do it now . 2 days later Got a email from head office. Saying sorry you are leaving , phoned again . Said was going to change it. Still the same . Left hand does not right hand is doing.

Hi they recently changed our gym set up at Rotherham, they reduced the amount of sit down cycles from 2 to 1 now you have to wait. They reduced the amount of rowing machines from 4 to 2 and one is now broken and has been awaiting repair for over 4 weeks! The one that is working the feet restraints are worn so they do not hold your feet in place, I’ve reported this twice but this still awaits parts. The gym works well although the equipment I’ve mentioned is not always in great demand so it feels it’s not a priority for repair. In this day & age of next day/same day delivery from almost anywhere in the UK & EU 4 weeks seems a poor effort.

I had an absolutely appalling experience at Bannatyne Chingford and, after being asked to contact Customer Services, I did exactly that. One part of their response has left me absolutely furious. They stated that there were "no other complaints that day," which clearly implies that my experience either didn't happen or isn't credible. That is an insulting way to treat a paying customer.

The facilities were completely unacceptable. The changing rooms smelt unpleasant, the jacuzzi wasn't working, only one shower in the pool area was operational, and both the steam room and shower area smelt foul. This is supposed to be marketed as a spa experience, yet there was no sense of cleanliness, hygiene, relaxation or wellbeing whatsoever.

To make matters worse, after paying £178 for myself and my friend, their solution was simply to invite me back for another day. Why would I want to repeat such a dreadful experience? I refused, because I have no confidence that anything would be any different.

Calling this a spa is misleading. It felt like a basic swimming pool with broken facilities and poor hygiene standards. Instead of taking responsibility, they chose to dismiss my concerns by suggesting that because nobody else complained, my experience somehow wasn't valid.

I have repeatedly tried to escalate this matter, yet I keep receiving the same generic, dismissive response. It's a shocking example of poor customer service and a complete lack of accountability. If this is how Bannatyne treats customers who raise legitimate concerns, it speaks volumes about the standards of the brand!

Went to Bannatynes Ashford in Kent on a twilight spa treat from virgin experience which was a gift.
It was run down and no staff. The poor girl on reception was running between there and the cafe. No coffee or hot things as she couldn’t do it. Only cold drinks from the fridge.
The pool and hot tubes looked worn out and stained from the chemicals in the hot tub.
The changing rooms were good though.
Had a facial but not impressed. No head band on so my hair was so greasy I had to wash it 3 times the next day!
Would not recommend it and it cost £99 for two. Not worth that for rubbish facility’s and a 20 min treatment.

Shocking customer service, never take a membership with Bannatynes. It’s harder to get out of their membership than a jail .

Absolutely no people skills or understanding and happy to use the threat of debt collections.

Wife had to leave her job due to medical reasons and then fell pregnant but according to Bannatynes these aren’t valid reasons!

I've had a fantastic experience at Bannatyne Fitness Centre Rotherham. The facilities are always clean, well-maintained, and equipped with everything needed for a great workout. The atmosphere is welcoming, and the staff are friendly and professional.

A special mention goes to Jemma, the Sales Manager, who was outstanding from start to finish. She was incredibly knowledgeable, approachable, and took the time to answer all my questions without any pressure. Her professionalism and genuine enthusiasm made the whole joining process smooth and enjoyable. Jemma is a real credit to the team and played a big part in making me feel confident about becoming a member.

I would highly recommend Bannatyne Fitness Centre to anyone looking for a high-quality gym with excellent customer service.

I had a back massage back last may my therapist was Sophie and she was amazing. I had back surgery back in 2018 and she was super accommodating and making sure I was comfortable. Making sure the pressure was perfect and not too much

Spent £100 on a spa day with treatments for 2 as a special gift for my wife. We arrived 25 minutes late due to unexpected circumstances and were refused the treatments entirely.

What was most disappointing was the complete lack of flexibility or meaningful resolution afterwards. Despite multiple emails explaining the situation and requesting a goodwill rebooking or treatment credit, every request was refused.

Offering spa passes instead of the treatments we actually paid for does not feel like a fair resolution. Very poor customer care and an extremely disappointing experience.

Very disappointed with this gym, over filled with people and no equipment available, despite the contract saying 30 days notice to leave you need to basically give 60 days notice otherwise they will charge you another full month membership, i gave my notice on 10th June but they are making me pay up until 31st july. Also the minimum 12month membership plan is an absolute joke. Proper money grabbers I would avoid at all costs
Strongly would not recommend at all.