Bangkok Airways บางกอกแอร์เวยส์ Reviews 

Always great and good value for money. No issues with delayed flights and a smooth journey overall. Friendly staff and onboard service, even on super short flights eg Bangkok to Trat. At Trat airport they also have complimentary snacks and drinks.

I was DISCRIMINATED by the airline due to appearance. I checked in online and given the emergency exit row (which I would have chosen to begin with). At the airport, I again acknowledged and verified I was aware of the requirements (sat in this seat on multiple airlines). Proceeded to board the plane, and only when I was in the tunnel, steps from the plane, a Bangkok air employee confronted me and demanded my boarding pass. They then informed me I had to move seats and was given no explanation as to why. My friend and I had booked seats together so the employee took both our boarding passes and scribbled out our original seats and hand wrote new seats which happened to be at the very back of the plane beside the washroom. We inquired a reason for the move and were given none. When we were about to land, we inquired one more time to which a Bangkok air employee informed us that I had been discriminated due to my appearance and they did not believe I could perform my duties to sit in the original seat. I immediately demonstrated how I was physically able to perform all duties beyond a shadow of a doubt, to which the staff agreed and admitted their mistake. The Bangkok air employee promptly informed us that if we had an issue we should, “just email customer service if you’re not happy.” HORRIBLE experience and embarrassing. This airline DISCRIMINATES due to appearance and takes no accountability for their actions.

We were a group of six who booked a round trip with Bangkok Airways from Bangkok to Koh Samui. Due to an oversight on our part, we missed our initial flight to Koh Samui, which resulted in us having to purchase new tickets to reach our destination. We fully acknowledge this mistake on our end.

However, what truly shocked us was discovering that our return tickets had been invalidated by the airline when it was time for our return journey. Despite having contacted Bangkok Airways on three separate occasions to address the issue of our missed outbound flight, it was never mentioned that we needed to officially cancel the original ticket to ensure our return ticket remained valid.

This led to us having to pay for additional tickets, effectively meaning we paid double the price for our trip—a costly lesson indeed. Our experience with Bangkok Airways' customer service has been deeply disappointing. Failing to inform us about critical conditions affecting our booking is unacceptable and demonstrates a serious lack of communication and customer care on their part.

This level of service is not what one expects from an airline that markets itself as a premium option for travelers. For us, this experience was not just frustrating but also financially burdensome, and it's something we would not want other travelers to go through. We urge Bangkok Airways to reconsider their procedures regarding customer communication and ticket cancellation policies to prevent other travelers from ending up in similar situations.

Without a doubt the best Airline I have ever dealt with. Ryan Air and many other European airlines should take lessons from them on how to treat a customer. Based on my experiences with them they have me as a customer for life.
The people who run the customer service department should get medals

I recently had an exceptional experience with Bangkok Airways at the Koh Samui branch. The customer service was outstanding, particularly on December 18, 2023. The officers went above and beyond to help me rectify a last-minute issue with my ticket, which was mistakenly booked for a month in advance. They efficiently rearranged my travel date, showcasing their dedication and professionalism. Kudos to the team for their swift and effective assistance. Five stars well-deserved! Bangkok Airlines, those 2 officers deserve recognition.

Booked 3 flights with Bangkok airways and all went smoothly and on time. The fares include free seat selection and a hold bag (like legacy airlines used to do a long time ago in Europe). You even get a meal on board. Travelled from Bangkok to Chiang Mai, to Ko Samui and back to Bangkok. Highly recommend. Good app too to check in and see flight times etc.

My husband and l took a flight by Bangkok Airways from Chiangmai to Bangkok on 26/6/23. It was the best airline l have ever travelled. There was plenty of leg room, seats were comfy and the flight attendants were super. It was just over an hour’s flight and we were surprised we got lunch served. Kudos to Bankgkok Airlines for their excellent customer service. I would highly recommend this airline to everyone!!!

Absolutely frigging useless Booked flights. Outbound cancelled and changed to a flight 2hrs later. Tried to change it as per options, got refused. Hating everything about Thailand. This airline offer no help or support what so ever. Utterly useless.

This airline is awful ! They claim to be Asia's 'Boutique' airline which is far I can see means they run everything on a shoe string. It means being 'bussed' around BKK airport which can often take almost as long as their flights, an online 'check in" which never actually let's you 'check in" always requiring you to go and stand in their long queue's to get a boarding pass. In fact they have done away with the 'online check in' desk at BKK airport which I assume is admission of its pointlessness !

I'm flying my children business class with Qatar airlines from Miami to Cambodia their connections flight happen to be Bangkok airways. My 20 years old daughter flying with her two brothers one is 11 years old and another one is 1 year old. The flight attendant is super rude screaming at my children, refused to help them to put the carry on up. She screamed at my daughter telling her next time don't bring too much stuffs if u can't put it up urself. That's so rude of them to say that. My one year old flying from America to Cambodia with connections flight of course he needs foods, formula and diapers and other stuffs.
Do not flight with them. They're the worst. They got no manners. They treating children like 💩.

They do not offer a full refund of a booking, which was done within 24 hours. Very disappointing service for such an expensive airline. Not having a 24-hour cancellation policy is not acceptable. Additionally, the refund takes 30 days, which is also way too long.

Excellent service from Bangkok to Koh Samui return. Departed and arrived both ways on time. Full meal service included (very tasty 🍜. Staff very friendly and professional.

First they informed me that the flight will be late 3 hours. Then that late flight was delayed another hour. I arrived in Phuket and my luggage was lost. They didn't find it. Items worth over $3000. What they offered was compensation of 2000 baht which is about $60. I feel ripped off.

All in all I had good experience. They lost my luggage from Bangkok to Koh Samui, but they were very professional and helpful to recover it. It took them 3 days to return it, but they did send it to Koh Tao and always replied on my phone calls with the updates of the location.

Awful Service. My flight from Koh Samui to Bangkok was a nightmare. When i wanted to Board the aircraft the Lady told me there is a lighter in my luggage and i have to go where i checked in to Look into my suitcase. I went out of security check then the woman came again and she said that it was not my suitcase and i can Board now. Had to do the security check again. In Bangkok someone was waiting for me to inform me that they didnt take my suitcase.
Had to Fill in a Form to allow them to open the suitcase. I arrived around 11am at Bangkok and now its 7pm and I am still waiting for my things.
I guess Bangkok air is the only airline I know which is not taking ur suitcase with a lighter....never had a problem like this before

Pleasant flight in time, and very nice airport when we arrived in Samui. Flight was a bit expensive from Bangkok but saved so much time compared to other options.

Please be aware when booking with this company ad first result on google.com appears some website "Bangkokairlines.org" which is a rip-off.

This website charges double the actual fares of Bangkok Airways and has misleading information to believe it is the actual airline while it is some agent in Vietnam.

Bangkok Airways was informed about the problem and the misuse of their brand but did not still comment at the moment.

Do not use this Company unless you have a LOT of time, only 5 hours delayed, 555 very funny.
Do not have other plans same day you fly with them.
Have that in your mind before you decide how to travel.
Company should pay money back, all.
Regards Brian.

Hello, it's still unfortunate that we have to send you 50 emails for a request for assistance for a wheelchair from your company Bangkok Koh Samui I repeat that I can set up a footbridge it will save you from me ask again. In December I made the same request and I waited a month, so each time you are contacted, stop saying that, given the number of requests, you will deal with my problem within 48 hours. Turkish Airlines, which is a major company, answered me in two days. You are really not serious. I will not fail to indicate it on the site of the reviews of the Bangkok Airways

Excellent service with extra touches like lounge with refreshments at Phuket and Samui airports. Nice take away bag with snacks and water given on departure due to COVID-19. Friendly staff.