Bang & Olufsen Reviews 

1287650 Here's my ticket number, and if you're not a crook, then finally do something, I'm tired of just the words you've been promising me for almost half a year

I have a Beosound A5 portable Bluetooth speaker. The sound quality is great, but the battery life is poor and the Bluetooth connection is dreadful - sometimes it cuts out or crackles/pops when just a few feet away or even when walking in between it and the player. Not good at all for such an expensive bit of kit.

Great stuff, sounds absolutely nice :) price has been fair for the quality of my beosound A1 2nd generation.

The after-sales service is disastrous. I received a perfectly sealed and undamaged package, but the product inside has nothing to do with my order (an iPhone 16 Pro case, and I received Bosch tools). Customer service doesn't want to know anything, wants to leave me to sort it out with the delivery service, even though I'm not responsible for it and it's up to you to handle the situation.

Update (May 7th, 2025)
They never even once bothered to email or call me with an update regarding my warranty. I don’t know what I can do since I didn’t use a credit card so I could not do a financial chargeback. Basically they hold my product and never honored the replacement or repair that I was supposed to obtain. Their agents’ connotations when I called were also full of attitudes. I am starting to feel defrauded. They are selling high performance products but have one of the worst customer services.

My device totally shut down and could not be recovered after multiple troubleshooting steps. I finally called B&O to resolve this. My case was initially handled by an agent named Nicolas, who was very unknowledgeable and ignorant. Knowing that my device could not turn on, without even thinking, he told me to register a device that doesnt turn on to the app software. Because of his ignorance, my case was delayed for 5 whole days. I finally got my warranty return label but now it has been almost 2 weeks since I returned my device and I haven't heard back. They also refused to expedite my case despite the delay caused by their own agent's mistake.

Your B&O Support Request, Number 1308116

Earbuds didn’t last through their warranty period, they malfunction and although they connect to my IPhone there isn’t any audio coming through. Their warranty process is ridiculous and though they were covered I couldn’t rely on it. Instead I acquired B&W Pi8 for $400 as I couldn’t fulfill my work obligations without a headset. DONT WASTE YOUR MONEY !!! The product is made in China, no surprise they don’t last.

Richmond Store (TW6) is an excellent place to go and experience a Bang and Olufsen speaker(s). If you're an audiofile or just trying to listen to your music, these products are excellent and well made (if a little bit expenses)!

The owner (Robert) is a great host and made me feel very welcomed, and didn't try the hard sell to buy either products I'd listened to - A9's as a stereo pair and the Beolab 28.

Really friendly and helpful staff, who demonstrated the audio equipment, leading to my purchase.
I would recommend this store and B&O speakers.

High expectation resulted in disappointing experience on BO headset: headphones disconnects randomly from iphone, muting/unmuting does not work, mic quality generally low, audio quality & noise cancelling lower than competitors (airpods, etc..)

the sound is perfect, but the bluetooth and the noise control is unacceptable, sometimes my left earbud mutes, sometime my right earbud lost connection, and if i put my phone further than 1 meter it may lose connection and i can listen to music but the calls are often mute and i shall pull out the earbud to use telefon etc etc...

Hi everyone ! I just have a terrible association with this company, I would never order goods from them just because they have disgusting service. I ordered headphones as a gift, a person's birthday is on Saturday, the website said that the parcel will be delivered in 2-3 days, and I ordered it from Sunday. After that, I saw that the address I entered was not correct, I wrote emails, called support and even stores so that someone would help me or change the delivery address or cancel the order. All the employees said one thing that they can't do anything and it's not in their power, they just promised to solve the problem, which lasted until Thursday. Now I don't know where my parcel is, who will pick it up, the ups is even not requesting the sign proof, this will ship on Saturday at 7 PM, and I never want to buy anything from this company again in my life... disgusting !

A very good quality earphone with great sound, the only thing is that the battery life could be better ( I got almost 4 hours play time on a full charge not 6) and the app does freeze most of the time making it difficult to see how much battery you got left with. Over all a very good device

Never in my life have I dealt with such an infuriating, incompetent company as Bang & Olufsen. I bought their overpriced Beoplay E8 earphones, and what did I get? A ticking time bomb! The battery expanded so dangerously it’s practically bursting out of the case—literally splitting it open like some cheap knockoff. For the insane price I paid, I expected premium quality, not a hazardous piece of junk that could explode in my face. This isn’t just poor design; it’s a disgrace to the B&O name.

And their customer service? An absolute joke. I reached out to get this death trap fixed, and they hit me with a wall of excuses. First, they demanded a proof of purchase I can’t find—fair enough, I guess, but then they smugly tell me the warranty’s expired based on some random date from 2017 they pulled out of their system. Convenient! Then, when I asked if they could repair it in Thailand, where I am, they basically said, ‘Nope, too delicate, we don’t fix earphones.’ Are you kidding me? A luxury brand that can’t even repair its own products? Instead, they dangled a replacement—if it’s under warranty, which, surprise, they say it isn’t. What a scam.

I’m done. I won’t ever buy another Bang & Olufsen product again—they’ve lost me for life. I’m taking this to the streets: posting pics of this bloated, broken mess, videos of their garbage quality, and reviews everywhere I can. X, Facebook, you name it—people need to know this company peddles overpriced trash and hides behind pathetic policies when it fails. Save your money and avoid this trainwreck of a brand!

Your B&O Support Request, Number 1299775

For the price 10-15x the price of other premium products you would think they would bake a replacement or 2 into the product when issues arise. I mean they use beautiful 20 percent of the construction (metal) made in denmark factory 5 or wood made in EU… The other parts and final assembly is done in Czech republic (most common is china) and they use punkilde drivers (tympany/peerless) and other generic Chinese batteries and boards. I mean I ended up repairing and rebuilding pretty much everything from beolab 4000s/beolab3s to beosound edge because service is non existent. They do not make they own drivers in house. It’s off shelf units. Even sonos makes their own speaker driver units. Geoff Martin is the magic though that pulls it together (soundwise) otherwise products would be trash.

Sick of coding my own ASE platform fixes and workarounds or hacking mozart based platform products to make them work. Yeah I am not the one percent but I can tell you I have MUCH more experience the any B&O dealer or repair shop. (had to become one because lack of dealer networks and stores in USA) and of course prices $$$$$$

Fast and excellent service and the latest software update gives me all the functionality with an amazing sound quality.

My system has never worked correctly. After several visits from a technician, which did not solve the problem, I gave up. I am disapointed with the service when considering the price you pay for B&O

I have used different types of B&O products for many years, and it has always been the perfect experience.

Greetings,

Here's some news for anyone dealing with Bang & Olufsen products. I ordered a $3,500 speaker from them, and UPS delivered it to Michaels. However, the person handling deliveries there gave it to someone else without properly verifying their ID—an insider job, most likely.

Despite repeatedly contacting both companies, all I got was the same response: "It was delivered." Bang & Olufsen makes great products, but their customer service is absolutely terrible.

So, if you work at UPS or Michaels, you might as well take a Bang & Olufsen product for yourself—because apparently, that's how their delivery system works.

Based on my experience, think first before buying a Bang and Olufsen product from the Lyon distributor.
Once the sale had been secured and the commission received, the sales representative (Cyrile) ignored all my messages and to date has never responded to my requests for assistance with the defective software interface from which the A9 suffers.
I have bought an expensive product that comes with no after sales customer support. This is not what one should expect from Bang & Olufsen.