Banfield Pet HospitalReviews 

They bring you in by telling you it's a free appointment to see your dog they don't look at your dog It's just a lady looking at your dog and asking you if you have any concerns about the dog You don't even meet the doctor but then they want to sell your insurance be careful what you sign for because regardless of the insurance they want to charge you every time you go to visit so it's the it's the same thing as paying for visit. You end up paying every month insurance that your pet doesn't even need. And you pay same thing per visit It's a trap I will never recommend this hospital to nobody and when you try to cancel the insurance they give the turnaround and that free visit that they offer you in the front they want to charge you for it never had this experience before my life and I'm 54 years old and have had many pets. I just moved to Ft. Lauderdale but they are not good.

I will never go back to Banfield pet hospital again. They killed our baby. The doctor there has several bad reviews all talking about how he has given the wrong treatment for mild symptoms that somehow resulted in death of the pet. The same happened to our baby. How can Banfield hire someone with this kind of history? Banfield is not only responsible for the death of our happy but they are in fact still adamant of charging us till October for the wellness plan. I will get justice for happy

Horrible experience with Banfield Pensacola, FL. Please see review on google. Owner had replied to email requesting that we email them directly (Bandield Cares). Emailed them on Friday and no reply as of today. They also deleted their reply. Requesting that corporate look into the matter. Apparently we aren’t the only ones who’ve been treated and spoke to w/o consideration at this particular location. My next steps include contacting credentialing for this facility. Since management and their owners do not care, I’m sure some department handling that hospital and its so called providers will care.

STAY AWAY. If I could give zero stars, I absolutely would. This place cares about one thing only money. Your pet’s wellbeing isn’t even on their radar. Whether your animal is sick or even dies, all they care about is making sure they get paid for their wellness plan.
I had my dog with them for nine years. When I called to tell them he had passed, they didn’t offer a single word of sympathy. No “sorry for your loss,” nothing. Instead, they immediately told me I still had to finish out my contract and launched into how much they had “spent.” It was cold, insensitive, and honestly disgusting.
Their care is subpar at best, and I would never recommend trusting them with any animal. Everything is about pushing their products medications, food, whatever they can profit from rather than what’s actually best for your pet.
Do yourself and your pet a favor: go anywhere else.

If you want your pet misdiagnosed and undertreated, definitely go to Banfield. My dog has lived with a torn ACL for months while I tried to get him help elsewhere, because our Banfield vet said she found nothing by just glancing at some X-rays and I just knew in my gut she was wrong. I am beginning to doubt those X-rays even exist because I asked for them to be sent to another veterinarian multiple times and they never did it after assuring me they would. But don't worry, they didn't hesitate to greatly exaggerate his bloodwork to try to get me to given them more money for pills and supplements. It's a shame because we were customers for 12 years, but once my dog actually began to have health problems they became suddenly incompetent and lazy. I'm furious because now we're looking at an expensive surgery that could've been avoided or minimized with proper care.

About 5–8 minutes after leaving the clinic, my dog suddenly began swelling and having trouble breathing, clearly showing signs of a reaction shortly after the visit.

In a panic, I called the clinic for help. Ania at the front desk did not answer my calls starting at 5:43 PM, even though the clinic closes at 6 PM. I called 14 times and have phone records showing it. When I addressed it later, she first said the phone lines “act funny,” then said she was alone and busy. Ignoring repeated calls from a distressed pet owner while the clinic is still open is extremely concerning.

When I brought the reaction to the veterinary staff’s attention, the male vet tech was dismissive — smiling, giggling, and shrugging as if it was no big deal. When I asked why my dog had not been given Benadryl or any precaution, he responded, “I asked if you had concerns and you said no.” It is not the owner’s responsibility to anticipate possible medical reactions — that is the veterinary team’s responsibility.

To make matters worse, while I was visibly shaking and crying, Dr. Tracy Scola came out holding her own dog, shrugged, and said something along the lines of, “Okay, I already told you… it happened, so what.” The lack of empathy in that moment was shocking, especially coming from a veterinarian.

The only person who showed kindness was a woman in the grooming department who answered my call and helped me when no one else would. I’m very grateful to her.

My dog has been a patient since 2018 and has years of records showing he suffers from allergies and typically receives prophylactic medication with injections. He regularly receives Cytopoint, with the last dose administered by this same Aventura location on 10/26/2025. This raises serious concerns about whether patient records are actually being reviewed before treatment.

Even more concerning, the records they printed for me from today’s visit do not document that my dog had an allergic reaction, the injection they gave him to treat the reaction, or the medications they sent home with me. The medication order was even written by hand. This makes me question whether they plan to properly add this reaction and treatment to my dog’s medical record at all — something that absolutely should be documented for his safety in the future.

I have been a Banfield client at other locations (like Sunrise) where the staff were always professional, cautious, and empathetic. Unfortunately, this experience at the Aventura location completely changed my outlook. I will be canceling my medical plan and strongly encourage other pet owners to think carefully before trusting this location with their pets. don’t even bother responding to my complaint because i already reached out to Mars Veterinary Health

I have my dog on a plan. I brought her in for an ear infection. They sent me home without cleaning out her ear, which they told me I needed to do as well as give her the ear medicine. When I took her back in for checkup, they told me it looked like the infection was still there. They did not look inside. I took her to a different vet and they found the cause of the infection which was a piece if foxtail. Banfield in Folsom is a terrible vet. Don’t take your dog there.

Give serious thought before enrolling in Banfield’s pet insurance. They have shown me twice that they are anything but customer‑friendly. The first time was when one of our pets passed away in the middle of a contract year and they refused to cancel the plan. The second time happened recently: we renewed our plan in good faith, assuming—incorrectly—that all PetSmart locations in Texas had a Banfield clinic. After moving to the Lufkin area and discovering the nearest Banfield is over two hours away, they again refused to cancel the contract we had just renewed in December.
Very unsatisfied customer (until December).

My experience at Banfield Hospital in Norman was extremely disappointing. I am genuinely shocked by the level of poor customer service, confusion, and incompetence I encountered.

I brought my dogs in for routine vaccinations — something I always keep up to date. I explained that one of my dogs had already had a SNAP 4DX heartworm test done at Lake View Clinic (which I highly recommend, but unfortunately it is too far for us to travel for routine visits). Instead of simply noting this, the vet dismissed what I said, told her assistant she would verify it by calling the clinic, and made me feel as if I was lying.

When I told them my dogs were due for Leptospirosis and Bordetella, the vet responded in an authoritarian and rude manner, insisting that one of my dogs was overdue for a DAPP vaccine. She claimed I had left it too long (3 weeks), even though his DAPP vaccine was done on February 14, 2025 — which should be valid for three years, until 2028. Both of my dogs were vaccinated for DAPP at the same time, yet according to the vet, only one was “overdue.” The vet made me feel like an irresponsible dog owner for something that wasn’t even true!

In the end, they took my dog to the back for vaccinations, and I wasn’t even told what they gave him. Only when I asked afterward did they inform me that they had decided not to give the DAPP vaccine — with no explanation. The assistant apologized for the confusion, but the vet never returned to clarify anything or apologize for her behaviour.

Overall, the experience was stressful, unprofessional, and completely unacceptable. I left feeling disrespected, confused, and deeply disappointed in the quality of care.

While the staff are polite (the ONLY reason for the 1 star), the fact that they wanted to charge me $89 for an antibiotic on their "wellness plan" that cost $20 literally anywhere else WITHOUT their "wellness plan" shows that they are massively upcharging patients.

They also charged me almost $500 to have my cat put down (because heaven forbid I want something of my cat to keep with me, so they give us the "public creamtion" option where who knows where your pet winds up for $45 or you can get the ashes back for $247.26!), AGAIN that is the cost AFTER the "wellness plan" (which by the way you are purchasing a "yearly plan" that you CANNOT CANCEL EVEN IF YOUR PET IS DEAD), with the other option being to allow my pet to basically just suffer.

If they try to sell you a "wellness plan" DO NOT go for it! It is NOT insurance like they will try to claim! It is just a way to get you to pay them money every month and EVEN IF YOUR PET DIES you are STILL REQUIRED TO PAY FOR IT because they will NOT let you cancel it until the end of the year you signed up! Doesn't matter that you have spent hundreds or even thousands of dollars with them, they will find a way to justify that you still owe them money and they will refuse to cancel it. They /might/ offer to cancel "one month" of it (the literal last month that you already wouldn't be paying) to "help you" but that is it. They literally do not care about animals at this company, they only care about profit.

This company does nothing but profit off of the desperation of pet owners while throwing their staff in the line of fire to go and upsell as much as possible. I've worked in the veterinary field, I know costs have gone up, but the fact that Banfield is owned by private equity should be everything you need to know about this company.

Mixed experience at Banfield in Hickory, NC. Some staff were genuinely friendly and helpful, but one veterinarian I dealt with was unnecessarily abrasive, which made asking questions uncomfortable.

My biggest issue is transparency. Banfield heavily promotes its subscription-style wellness plans, but at this location I found it very hard to get clear, consistent explanations of what was actually included vs. what would still cost extra. I also felt pressured into add-on services and was told multiple “prerequisite” steps were required before getting the service I originally came for—without a clear medical explanation for why each step was necessary.

If you go, get a written, itemized estimate upfront and ask for a written list of what your plan does/doesn’t coverbefore agreeing to anything.

I enrolled in the Banfield Pet Hospital Puppy Wellness Plan in November 2024 for a one-year term. After the one-year period ended, Banfield continued charging my account for an adult wellness package without my authorization. I was not aware that the plan had been renewed until I was contacted by my Banfield veterinarian with a reminder to schedule services.

Upon discovering the continued charges, I attempted multiple times to contact Banfield customer service to cancel the plan and request a refund, but I did not receive a return call. I then sent an email, after which Banfield confirmed that the plan had been canceled and that no further charges would be applied to my credit card; however, no information was provided regarding a refund for the unauthorized charges already incurred.

The only successful contact I was able to make was through the phone number used to enroll in the plan. During that call, I was informed that I would not be issued a refund, despite the fact that I did not use any services after the puppy wellness plan expired.

As a result, I am currently disputing the charges with my credit card company. I had intended to continue care with my Banfield veterinarian, whom I regard highly, but due to this experience, I no longer have confidence in Banfield’s billing practices.

Banfield Pet Hospital, often located within PetSmart, receives significant negative feedback focusing on high-pressure sales for "Optimum Wellness Plans," expensive, hidden fees, and inconsistent, corporate-driven care. Customers frequently complain about rude staff, long wait times, and poor communication, resulting in low ratings on platforms like ConsumerAffairs and Trustpilot.

absolutely soul-less and disgusting company. I called to cancel my wellness plan because I have to put my dog down today. I was told that since I am canceling while the contract is still underway that I have to either pay the balance for services above the monthly premium that she received under the wellness plan or pay the remainder of the contract--so $600 or $219. I have been paying Banfield for their "wellness plan" for over 15 years--from the time when my dog was a healthy puppy and barely used the services. I've also paid out of pocket for many services and tests that were not covered under this unuseful plan. I'm certain they've gotten their due over the years. The fact that they don't have a proper exit option for people who have to euthanize their dog through Banfield (which means i'm going to pay them for another service today) or whose dog naturally passes is incredible! It just shows the greed and lack of care for the animal and owners. I am in the middle of grieving and they were concerned about recouping whatever they could from me and my dog's suffering.

Had a wellness contract for our puppy. Went well for first year but then they only allow drop offs. Our dog would have to sit in a crate for many hours to be seen. Sometimes they would give us a drop off date a week or two away for a sick visit.

Don't forget everyone this is a business for profit. So everything is expensive including veterinarian service. I do think Veterinarian Service is worse cuz at least with homeless people you'll be seen and treated and at least just rack up more and more debt.

The Banfield on Mueller in Austin TX was a frustrating and overwhelming experience for me. And it's the little things that add up. For example why is the veterinarian talking to me on the phone. With the amount of money that one is paying, we should be able to have an in person conversation. And when you give a person bad news why do it over the phone? Why not give them the option to come in. And there's something off. The veterinarian Dr Moore is so cold and non empathic that it just makes you sick to your stomach. In fact I had the manager talked to me and attempt to be more sympathetic and even say that veterinarians can be very clinical.

I can't afford any further treatment. And in my opinion it just kind of felt disorganized there. That's what upsets me like the quality of care and service overall. I don't trust them.

The manager tried to reassure me that regardless of what the veterinarian said that it's my choice and that they're there to support me but that's not really true because they're not going to hold my hand or not going to wipe away my tears. And for anyone who's had a sick pet it's pretty much well let's try this and let's try that and not give you the full story up front. You will end up with thousands and thousands and thousands of dollars and possibly a huge dilemma if your pet is sick and old.

I was treated badly I think because I mentioned about my mental health being poor and I kind of got that look and talk about you could try this?

I can't pay the last bill and it's going to go to collections and it's going to be horrible for me and I don't have the money for life saving surgery which has tons of complications. As a society we don't really care about animals or people. But all I know is that this is it for me and Banfield and I wouldn't recommend anyone else going to this place. And then once you're out of there you're pretty much forgotten. I'm just extremely frustrated. But I got this sense of judgment which goes back to poor service and relationship with this place. I really felt my beliefs and at the time The Limited choice that I had was not supported or understood I guess. It's like if a cop arrests you or something and then you have to go through all the hassle and they just say sorry doesn't make up for anything. That's What Hurts the Most is the veterinarian just all they can say is just sorry.

I have a lot of bad thoughts and I don't know what can improve on this place other than they seriously need more empathy and need to lower cost so much so that Ordinary People can afford treatments. Cuz no person or animal should have to go through serious health struggles because of lack of income. But look at our Mental Health crisis. Seems like no one cares right.

Went To The Chino CA Location For An Appointment For My Anatolian Shepherd Zeus On Friday 2/6/2026. We Have Been Seen By Antoine Hanna Multiple Times. This Time It Was For Multiple Small Issues. Hanna’s Personal And Customer Skills As Well As His Assistant Lauren Are Easily 5 Star. Best In The Business. Very Informative As Well As Attentive In Regard To Listening To Your Concerns. They Always Allow Me To Make In Person Visits To Support My Dog. Their Compassion, Empathy, And Due Diligence Make You Feel You Made The Right Choice Regarding Your Pet’s Well Being. We Have Their Office Visits Insurance And Can’t Wait For Them To Offer Full Fledge Insurance Policies For Pets. From The Bottom Of My Heart I Thank The Incredible Staff Of Banfield.

I would not start any care plan with them. It does not save you anything. After a pet in no longer alive they still take money from you. They have sent me to a Collection agency even after ending my plan with them in 2024. Here it is now 2026. I just got a notification that my credit was effected. I had a 800 and with them doing that i took a hit over 50 points . I would never use them again.. We did have all 6 pets on there plan till this. It was not easy stopping the plan. its been very hard to get to this point.

Too corporate, AI, commercial and money ravenous. Too many of the women in the Banfields are to put it couthly, RUDE AND COLD. Many Banfield's are in the PetsMarts which can be a real problem. IF you do not pay, and I mean if one second off, you get hit with another 20$ penalty. WE quit Banfield finally! The call center repeatedly goes dead/AWOL on you in the middle of an important conversation. THEY only care about money! Their "OWP" is a scam. Go to a real vet. Their Chat s all AI. Don't let these bots take your time or dedication. Probably only 15% our Banfield experiences were truly nostalgic and nothing to cry about. they WILL send you to collections when you can't pay anymore. Phone reps on the TECH support line seem to be more empathetically gifted and actually hear you. F Banfield.

DO NOT COME HERE. They are more focused on money and selling subscriptions than taking care of your pet. My husband took my cat there today. They LIED to him and told him that my cat was already enrolled in the optum wellness plan in the past and offered to re sign him up for it. My cat was NEVER enrolled in this program. The "contract" that was filled out for this new subscription lists MY name on it as the plan holder, not his, and was NEVER signed by me as I was NOT EVEN THERE. Yet I checked the app, and sure enough they enrolled my cat for a nearly $60 a month subscription that is a mandatory 12 months (even if your pet dies) that AUTO RENEWS unless you call an 800 number to cancel and buy yourself out. And they charged my husband startup fees as part of the visit bill.

After he found out what happened, my husband tried to call the 800 number and cancel, but they said they could only talk to me because I am the plan holder.... So they can sign me up for a contract in my name WITHOUT my consent (which I'm sure is illegal), but then require my verbal consent to cancel it?!?!? Absolute scam of a business and my cat will never be back.

In addition to the scam, the visit itself did not go smoothly either. When my husband showed up for the appointment they claimed to have no record of the appointment in their system at first, even though I had sent him a screenshot of the appointment confirmation. They magically found the appointment in their system, but said the vet wouldn't be available for another half hour. I had booked an in person appointment, and they asked my husband if they could convert it to a drop off appointment. I had intentionally booked it as an in person visit as my cat has historically not done very well staying there for the MANY HOURS that they keep them there for the drop off appointments- he's really scared of dogs/barking and he seems extra stressed and tired by the time he comes home compared to a shorter in-person visit.

My husband decided to wait with him and was there for over 2 hours. They then claimed were only able to draw half of the routine blood work they needed from my 9 year old, docile, front declawed, very friendly house cat. They prescribed a sedative and asked for him to be brought back the following week. My cat will not take that sedative- he has had it prescribed for airplane travel in the past and it did not work out well. But it was sold to my husband anyway- 14 capsules (why would I even need 14 to use once for a single blood draw..?) at an highly marked up rate (I am a pharmacist and know full well how much that medication costs if you just send it as a prescription to the pharmacy).

It really makes me wonder: if they "can't" get full preventative care bloodwork from my elderly, mild mannered indoor cat without me sedating him beforehand, how on earth can they be trusted to properly care for a more spicy/feral cat? He has gotten blood work done perfectly fine with no sedation or difficulties at other vet visits. Now suddenly in his old age he needs to be sedated?! I am supposed to put him through the stress of a SECOND vet visit to this place in one week?! For a healthy cat?! I do not want to do that to my poor little guy without good reason- he is a scaredy cat and does not like leaving the house!!

It really makes me question their competency and whether or not they put the cat's best interest first- or just do what is easiest for them and what they can bill the most money for. This was supposed to be a routine preventive care visit. I would NEVER trust them if my pet was actually sick. We will never be back.