Banfield Pet Hospital Reviews 

I had enrolled my three pets with Banfield for around two years. I was always going to the location in Coral Gables, Miami, FL because is the closest to me.
I've been ok with the service because is convenient as they open during the weekends and I can get short-notice drop-off appointments. I took my ill cat recently and received a very bad welcome, inconsiderate treatment, and rudeness from the front desk women.
My cat developed a condition that was not followed up there.
They want you to pay upfront for test that might be unnecessary, and they will push you to pay it so that way your pet doesn't have to stay for more hours in a cage.
The plan might have some advantages by covering some tests, treatments, and procedures but they will almost force you to use them ahead even if your pet doesn't need them and after that, you will have to keep paying for tests that are not covered by the plan.
I asked several times to both women that they were not veterinarians to be able to suggest tests and that I wanted the Dr to give a physical exam to my pet and go from there.
In the end, I will probably end up paying more with them than with a regular vet.
I was also forced to sign a release to give fly and tick medication to my ill cat in case "they find them" on her.
They mentioned not to worry because they wouldn't apply any treatment if they didn't find anything on her. I explained that she is been treated by an internist doctor for a condition that is still unknown and somebody can make a mistake and put in jeopardy my cat's health. I also added that it is an indoor cat and that I won't sign something that I won't honor.
I refused to sign and they told me that they were not going to give my cat attention so I had to leave.
I complained to "Banfield Cares" as I was told by an agent and they sent the Dr. Chief to call me and instead of making things better for me; she is defending her staff and putting in doubt my words. She mentioned using other locations or going back to this one and I WILL NEVER LEAVE MY PETS IN CHARGE OF PEOPLE LIKE THOSE TWO WOMEN.
They are rude, and mean, and have no education or consideration for you or your pets.
You Banfield are the worst. I rather pay regular prices and my three pets are going to be treated with respect, love, and dignity. About the customer service; forget about it. You have to wait for hours in order to talk to someone.

Hospital are ok however customer service over the phone are truly horrible, rude and very unprofessional. I had never experienced such of horrible treatment. This company only cares about the money and not our lovely pets . JUAN in customer services need some serious customer service training. I do not recommend this company even to my worse enemy .

Horrible experience at Banfield Brooklyn location. They have the terrible practice of doing tests on your pet you did not request and charge you for it.
I took my pet to do a tooth cleaning and they did urine analyses on her I did not requested or approved. This is the third time they have done this. They are constantly trying to give her vaccines I did not request or approve of I'm done with them...sick and tire or their treatment
It is clear when they see a new client they start planning how they are going to take as much money as they can from them

Great staff, I have been paying for my Wellness plan for 10 years they have taken care of "Maintenance", 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan.

I took my dog in to have what I thought was a dental. I am a new client and nobody took the time to explain policy’s or how the clinic operated. I brought my two dogs in within a week of each other and had a terrible experience both times. I was informed that I was not scheduled for a dental just a drop off exam. I did get very frustrated because each visit I had come to was slow, confusing, and upsetting. I got my things and left I told the receptionist to transfer my records to the Houston location. The receptionist told me to go and do it myself. This threw me over the edge and I did call her a b word. She in turn told me I was the b word and kept telling me to get the hell out. I then told her not to keep telling me that or I would jump over the desk. I know I should not have said these things but she was driving me in a fury. I don’t believe that a receptionist should act that way. It’s wrong. Nobody came up front to see what was going on.

I had and awesome experience at the hospital. It was clean the staff were nice and the services were affordable. Definitely will be making this my fur baby pcp.

My dog is 8 years old. I have used Banfield pet hospital since I got her at 3 months old. Before Covid they were great. After not so much. They started a new policy where you had to leave your dog all day for ANY type of reason. Even a wellness check. I was not happy but I did it once. I dropped her off at 10:30am and did not get a call to pick her up until 4:00pm for a routine wellness check. Agee days later she started having a horrible cough. She has never been sick. I NEVER take her to dog parks and I have no other animals. I took her back and insisted that someone see her immediately bc I was NOT leaving her again. They still would not let me speak to the vet in person. They put us in a room came and took my my dog to another room brought her back and said yes she has kennel cough gave me medication and said the vet would call me. They said they try to keep the dogs separated and the ones that are sick are kept separated. We have been battling her “kennel cough” for 8 months now. My dog had to be taken to emergency (NOT Banfield) about 3 months ago bc she couldn’t breath it cost $7000 and she is still not well. I paid Banfield for 3 months to complete the contract I will never ever use them again and DO NOT recommend them ever ! I have had many dogs throughout my life and have never experienced such terrible service.

The wellness program only benefits the Banfield corporation and only feeds more money into their bottom line. Stay away from this horribly administered Pet Hospital and definitely don’t sign up for the WELLNESS PLAN.

HORRIBLE! DO NOT DO IT! THEY SUCKER YOU INTO A WELLNESS PLAN. It is Nearly impossible to cancel even though they tell you that you can cancel within 2 days and make it sound easy, it's not at all. I ended up paying $400 for an office visit blood work an antibiotic and shampoo. I had a free office visit coupon and they told me I couldn't be used since I canceled the wellness plan. The nurse And doctor were very nice, but you could tell. They only want to sell you the wellness plan that is their main goal.

This ridiculous company vet thought she knew better than we did on whether we have reached end of life for our dog who we love dearly. Now we are being forced to make her suffer longer and it's absolutely inhumane. NEVER use Banfield.

I had no idea i was signing a contract or the terms. They took me in a room asked me what i wanted for the puppies like flea control, shots, check ups. Then they sent me to the register and an employee had me initial/sign several places and asked for my credit card. After i looked online for the dogs records i printed out a copy of the contract that said if the dogs died or got a new owner i still had to pay. What a fraudulent business!! I only had the puppies a few months because they were a gift but I'm elderly and could not keep them or care for them. Now they have reported to collections and the credit bureau a negative on my report with $400 charge for each puppy. Horrible fraudulent. I'm filing with the credit bureaus now.

TL;DR: The Wellness Plan is charging us the full years cost because it renewed two months before our buddy boy suddenly and unexpectedly passed.

I have paid faithfully into the Banfield Premium Wellness Plan for multiple animals over the past 12 years – never had an outstanding balance.

Unfortunately, one of our dogs had some chronic medical issues which required specialist care not covered in the plan, so for much of his last year or two we primarily used the specialists but kept his plan active still “just in case” since he had had it since he was 4 months old.

Well, unfortunately, he passed suddenly from a stroke a month or two after it renewed; and, as countless others have experienced, their defense is “it is on the contract” citing it does not make an exception for death. The rep told us is was to “pay for services used” … but confirmed we had no balance as of our last visit … they are literally meaning for continuing to cover future services for our best buddy who is now on the other side of that rainbow bridge. So we are being charged a little over $900 … for the passing of our best boy.

Given how much this has clearly happened to others for a long time, they are VERY ok with this as a core tenet of their business plan. So, i would either outright avoid it or cancel the plan as your pets age and avoid this predatory coverage.

It will be one week tomorrow 10:55am. Banfield killed my dog kodi. These is the worst place. Oh Melissa didn't care. They are dog killers please don't go. Lol to much anesthesia. please call us for extra anesthesia 0.23. I would have said NO. This place was in Atlanta ga. /duluth. Dog killer's. Hope this location gets karma
This was for teething cleaning he was only 1 year healthy dog. I absolutely 💯 hate Banfield. Worst vets

I signed up with Banfield Pet Clinic for their welness program where I would put money in each month that would go towards my dog's check-ups. I never had to pay a vet fee for any of his check-ups because I'd been paying monthly. Well, he passed away last December and because of their policy, I've had to continue to pay for their plan until my term was up. They told me it would be up in July. I told them to cancel when my term was up because I wasn't going to remember the exact time to remind them to cancel.

My card got canceled because of some fraudulent transactions, so they called to harass me about not making my payments today. I was pissed. I again had to pay money to get out of it, but finally was able to cancel. If you are considering doing Banfield's plan, I would recommend against it for this particular reason. Don't get into these plans. When you lose your pet, their business practices are bordering on extortion. They do not have a good policy for handling the death of your pet.

My puppy has blood on her eye
On I can't take her to my vet....they only do preventive care
Why bother? Ugh .
4th time I've called for apt and been told we don't do that here.
???
Then don't call yourselves Vets because you are not
Watch all things bright and beautiful ...you should be ashamed

Horrible! They signed my 14 yr old daughter up for a lifetime of wellness checks for a stray cat that was never going to be her pet (and they knew of this). We were being nice and getting it fixed and taken to a pet store then $786 later they have never seen this cat or my daughter ever again and have no proof of her signing up for this service but will not refund anything not even an apology! I do NOT recommend this place to anyone!

I made an appointment for my cat to be neutered. The website quotes $293 for a male cat over 6 mo. When I got there it was just a consultation where they weighed him, looked at his ears and checked that he had two testicles. He needed rabies shots, so the charge would be $150 for that. They said he would need abooster 3 weeks later and then they could schedule the neutering after that. The quote was $522 additionally for the $293 neuter package. Two thumbs down. I went to another vet and had the procedure accomplished the next day for $350.

I took my black cane Corso to these people for itching i dropped him off for about 4 to 5 hours got the call to pick ck him up when he came out he ran to me and leaned in ke in the weirdest way I figured he was just happy to see me now yes my dog had a test that showed he's had hip dysplasia and other things we knew this already he was born with this but he was in great condition no complaints been taking pain meds for a while it was being maintained so I pick him up decided to stop at the park down the street so ge can get his energy out we got out the car I stated hearing a popping sound I thought he was stepping on something but it only made the sound when he would walk I put my ear to his hip and it was popping I put him back in the car fasts the whole time it's popping all the way to the car I called asked them what happened they tried to tell me that it was bound to happen CASUE he already had hip dysplasia I would think it would of happened with me first I walk him run him and play with him he's been ok Banfield vet staff member or the doctor popped my dog's hip out and once they did that he went down hill how is a dog gonne get hurt the the very place he susposes to besaved at a vet hospital make that make sense they stated argueing me saying they didn't do anything but when I dropped him off he was A ok everyday he was A ok no sorry just a referral of surgery of 5,000 plus recovery of something I never caused they feel if they deny it it makes it true and.ove they did that there's was no turning back they started the hip dysplasia process faster than it was to be no help no offers of help nothing my dog was son so much pain and he was already ridden with other things the surgery Dr said he can't be fixed he was in so much pain I had to delete him it was the hardest thing in my whole damn life I can't hear him out anymore I can't walk him he ride with me everywhere ill never get to lay eyes on my son again don't take your pet to these people of they get hurt than it's YOIR fault the staff are very messy and irresponsible if id never took him there he wouldn't have gotten hurt and the damaged they did CASUED pain that I could afford and if I could it was way to much damage to be fixed CASUE of all his other issues

Extremely slow yet kind

We're used to them being fairly slow -- Not them forgetting to do everything in a veterinary checkup and having to drive back the same day to get a blood check for our dog.

And the doctor has been out all week, so I am still waiting 4 days later for them to approve the prescription from Chewy.

Maybe one person shouldn't be in charge of approving Hartguard when it's not necessarily dangerous, only behind a paywall.

This city doesn't have a ton of options, but there are options, and they probably have less customers. So they'll probably be getting one more.

Veterinarian was rude, degrading and refused to do diagnostic tests because I did not consent to pain medications. Ultimately my dog died due to other complications, but now the comprehensive plan cannot be cancelled. Must pay for a plan for a dead dog.
Dog was limping and xrays were suggested by the vet. Pain medications also suggested but I said no because the reason for the limping hasn't been determined yet. The vet decided to tell me that she was a "medical doctor" and knew better. Decided to degrade me further and hung up. Granted, I'm just a human doctor that treats human beings and don't know anything about dogs, but the attitude and demeanor of the vet was uncalled for. On top of everything, the staff at the clinic handed me my dog and said that the instructions for medications were on the label, and then proceeded to go in the back room. Asked for a receipt but was ignored. Finally had to call them on the telephone for somebody to come to the reception desk for a receipt.