We have been using the paid B&G app for several years as a backup for our navigation, and because it is easier to zoom in and out quickly on a phone or tablet. Until now, we were satisfied with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Triton 2 shows tide direction but is unable to show speed for no reason other than b&g trying to frustrate customers into buying the much more expensive 500 product which does show this simple... See more
Company replied
The device installation and compatibility should be presented with the product. For example, the RF25, it should be shown what NAC unit it can work, what drive, NMEA200, etc. 1st - show the fu... See more
I have been trying to contact B&G technical support by phone and Web form for more than a week and no one is responding. I have waited on the phone support line for more than 2 hours on more than one... See more
Company details
Information provided by various external sources
B&G has been at the cutting edge of sailing innovation for 50 years. Whether you’re motivated by the thrill of your next race or a passion for cruising, our electronics are designed for you. Our racing heritage gives us an unrivalled platform for developing new technology, which is put through its paces by the world’s best, in the most challenging conditions. You’ll find B&G powering Grand Prix victories and inspiring the adventures of cruising sailors.
Contact info
Lulworth Close, SO53 3TJ, Chandler's Ford, United Kingdom
- www.bandg.com
1.8
Poor
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simplicity Needed
Hello
I find it funny that you are expecting vulgar language:)
I'm so far satisfied with the product more testing will tell better.
If I have a complaint it is that there are way too many after market adapters $ needed to make things work. My AWI needed a Simnet to NMEA adapters. My Halo Radar needs an adapter to match my Zeus 3s plotter. your NMEA cable length choices are 6' or 15' (that's just makes for spaghetti of extra wire).
Ether make them included, free or figure out how to make everything the same... But do make changes. Your competition already does.
Respectfully, Joe in Beverly, MA
27 May 2022
Reply from B&G
Hi, Joseph! Thank you so much for your feedback, we truly appreciate it. It helps us know what we need to focus on to help our customers. We will forward your comment on to our development team. We we're still very happy to hear that you are satisfied with the actual products!
Reply from B&G
Perfect! Thanks for your positive review, Don.
parts parts parts
B&G provides excellent aftermarket support, including for components no longer offered.
16 May 2022
Reply from B&G
Thank you so much for the compliment, Maarten. We truly appreciate you!
I’ve sent at least 3 emails that have…
I’ve sent at least 3 emails that have not been answered for over 2 weeks!! REALLY?
13 May 2022
Reply from B&G
We are truly sorry for the delay, Ed. We see our tech support had been in contact on 5/14 but if you do need help, please don't hesitate to reach out to service.marketing@navico.com, we'll be happy to escalate the matter and get assistance.
Today is May 12, resolved May 25
Today is May 12, 2022. I purchased two items from B&G and they were shipped by "FedEx SmartPost" on April 8, 2022. They were put on the truck for delivery on April 21, 2022. Today it is still listed as "out for delivery" by FedEx. Only the shipper may contact FedEx about SmartPost delivery. I have contacted B&G customer service at least five times using the email on their website with the order number and tracking number so they can contact FedEx. I have not received ANY reply at all. My first communication about this was May 5, this is May 12. No one appears to be home.
Today, May 25, I finally received the replacement product. That was about 10 days after one of my half-dozen emails received a reply.
I am glad to have the product, but remain very disappointed in the service at B&G. I have raised the rating from one to two stars because I did receive it, finally, though it should not have been that hard.
12 May 2022
Unprompted review
Reply from B&G
We're so sorry to hear that you had a negative experience, Jim. Please email me at service.marketing@navico.com and I will work to get this resolved.
Reply from B&G
Thanks for the positive review, Gerald. We appreciate you doing business with us. Thanks!
The wind vane is exactly what I needed
The wind vane is exactly what I needed. Shipping was super fast.
27 April 2022
Reply from B&G
Perfect! Thanks for letting us know, Donald. We're so happy to hear it.
Nice job with quick responce.
21 April 2022
Reply from B&G
Thanks for the compliment, Thomas! We appreciate you!
Arrived a day earlier than promised 👍
7 April 2022
Reply from B&G
That's great to hear! Thank you so much for doing business with us, Eardley. We appreciate you!
All good and on time...
30 March 2022
Reply from B&G
Perfect! That's great to hear, Alex! Thanks for letting us know, we appreciate you.
Well
Well, I still haven't received my order. I guess all I can say is Slow Shipping. By
28 March 2022
Reply from B&G
Hi, Marc. Sorry for the slow shipping. We see your item was delivered March 29th. Again, sorry for the delay.
Reply from B&G
Thanks for the positive review, Beatriz! We appreciate you!
I was in need of a cover…
I was in need of a cover for our new Zeus3 display. B&G had them in stock at a fair price with free shipping. The order was processed promptly and well packaged.
25 March 2022
Reply from B&G
Thanks for the positive review, Robert! We appreciate you!
B and G are the best navigation products
Fast shipping. Great products. Excellent customer service.
23 March 2022
Reply from B&G
Thanks for the huge compliment, Keith! We truly appreciate you!
Excellent Tech Support
I am mounting a new depth sounder along with a forward looking sonar. Tech support was very helpful with the placement of the sensors.
17 March 2022
Reply from B&G
Thanks for the compliment, Erika! We're so happy to hear that our customer service was helpful. We appreciate you doing business with us.
The devil is in the details
The devil is in the details. Thank you B&G. Recently purchased Triton2 S/W/D package. Including the NMEA networking kit secured my decision over the competitions' sailing packages. Great product and Great value!!
3 March 2022
Reply from B&G
Hi, Janine! Thanks for the compliment! Also, thanks for doing business with us. We appreciate you!
Part replaced the old bearing perfectlywind sensor bearing
Part replaced the old bearing perfectly
25 February 2022
Reply from B&G
Perfect! Thanks for the positive review, Ron! We appreciate you!
prompt and well protected
prompt and well protected.
Gets another star for the dissolving plastic.
21 February 2022
Reply from B&G
Thanks, Michael! We appreciate you!
I have completely replaced my entire…
I have completely replaced my entire electronics with B&G, piece by piece, and have been very satisfied with the products, customer service and tech support.
20 February 2022
Reply from B&G
Wow! Thanks for the HUGE compliment, Paul! We truly appreciate you! Thank you so much for choosing B&G.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.