www.bananafingers.co.uk Reviews 

2,738
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Stay away from this shop. Bananafingers used to be my favourite shop, and I've been a loyal customer for many years. After changing owners / moving to Italy, support are completely absent, and it's... See more

Rated 1 out of 5 stars

Extremely disappointing experience with Banana Fingers and Spring. Banana Fingers stated that they use UPS as their courier, which gave me confidence in ordering. However, they actually used Spring... See more

Rated 5 out of 5 stars

Got a brilliant jacket from here that was an absolute bargain ! Arrived really quickly & well packed. Customer service was lovely as well. I fully support smaller shops where & when I can and these... See more

Rated 5 out of 5 stars

Have never had any problems with Bananafingers, they've always provided impeccable, professional service for all of my various interactions, even when I've had warranty issues with a pair of shoes. I... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Climbing Club
  4. Outdoor Sports Store
  5. Rock Climbing

Written by the company

BananaFingers is one of the leading UK based rock climbing gear shops. Stocking everything from climbing shoes, chalk, hiking boots, backpacks, clothing and more specialist gear.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(2,738)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

generally good

well packaged, easy to put up though we had to use different screws as it was going onto a concrete wall. Just as pictured though there is no indent on the top corner holds. Not an issue but just as an fyi as we thought there would be.

6 November 2017
Unprompted review
Rated 5 out of 5 stars

Thumbs up!

Have never had any problems with Bananafingers, they've always provided impeccable, professional service for all of my various interactions, even when I've had warranty issues with a pair of shoes. In short you're in safe hands. Good kit, good prices, clear website, speedy delivery, good after sales service, all in all a great business. Many thanks!

3 November 2017
Unprompted review
Rated 5 out of 5 stars

I recently bought a pair of shoes …

I recently bought a pair of shoes through Banana Fingers as a birthday present for my boyfriend. I had a couple of questions relating to the purchase and so I got in touch with the team shortly afterward. The staff were friendly, professional very prompt in their replies. In turn, the shoes arrived very quickly and I'm delighted with the product (and the price). I've only ever heard good things about Banana Fingers and I would whole heartedly recommend them.

30 October 2017
Unprompted review
Rated 4 out of 5 stars

Good shop

Good shop, good selection of products and everything turned up as ordered.

The only two (really small nit-picky) things I would recommend on improving is:
1) The sizing selections for trousers/jeans. Why refer to things as large, medium etc...then include a chart referencing the sizes. Why not just use those sizes. Less confusing.

2) Make the site navigation less cluttered. Its almost a list of sub-navigation options with no main top level options included. It's a small gripe but does make trying to find things a little harder.

29 October 2017
Unprompted review
Rated 5 out of 5 stars

Great experience!

I got a good deal on a Rab Resolution jacket (a high amount of high-grade goose insulation and a fully waterproof shell). It was out of order but it was possible to order in advance. It took a short while, but after emailing with customer service, I got speedy and friendly replies from Lucas, assuring me the item would be shipped asap. I've just received the jacket, in good condition. It is a good fit and I'm sure it will keep me warm and dry. Good items, good prices, good service. Recommended!

28 October 2017
Unprompted review
Rated 1 out of 5 stars

Never again wouldnt reccomend .false advice

£90 down on an order after taking advice off them ...bought a pair of climbing shoes and they were the widest shoe they stock ...even got a size larger and when i put them on to climb in (told they would stretch) they made my foot bleed because of the pressure and now im stuck with shoes that dont fit and basically a pair of expensive paperweights ....no refund as i have bled in them...also got ignored after a few messages and no one has offered any sort of compensation in the way of getting back the offset from cost or a voucher ...just get ignored ....AVOID AT ALL COSTS

26 October 2017
Unprompted review
Rated 5 out of 5 stars

Fast delivery (unlike many other …

Fast delivery (unlike many other companies sending their stuff from France or Germany). Also, it means that sending back within the UK would be cheaper but there was no such need as the shoes I ordered met my expectations.

25 October 2017
Unprompted review
Rated 5 out of 5 stars

A satisfied customer

Really happy with my first order from bananafingers.co.uk The delivery was ahead of time and all items were of the right size, including an awesome pair of aka Sportiva Genius! Will use them again!

23 October 2017
Unprompted review
Rated 5 out of 5 stars

On Line Order

I ordered a pair of Red Chilli Octan climbing shoes online. They were delivered quickly without fuss. Having visited the Banana Finger shop they have a good selection of shoes at competitive prices as well as other adventure training equipment/clothing. I would definitely consider using them again.

23 October 2017
Unprompted review

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