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Bamboo Flooring Co Reviews 

4,173
•
TrustScore 5 out of 5

4.8

Flooring Store
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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the solid flooring, noting that it is durable, visually stunning, and remarkably easy to install in their homes. Consumers also value the prompt delivery services and the incredibly helpful customer support team that readily assists with modifying or managing online purchases. However, some people mentioned frustrating issues with external courier services causing unexpected shipping delays or splitting orders across multiple days. A few reviewers were not happy with receiving damaged wooden planks, mismatched colours between boxes, or incorrect items that required complicated return processes.

What people talk about most

Product

Customers report great satisfaction with the product, describing it as high quality, hard-wearing, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the products as built to last,... See more

Order

Clients share positive opinions on order experiences, highlighting that the process is very easy and... See more

Service

People report positive experiences with service, highlighting fast and efficient support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bamboo is a sustainable material and we have done several eco houses in tiger bamboo flooring and bamboo parquet flooring. Bamboo is 2 x harder than oak and the product is solid wood so can be sanded... See more

Rated 5 out of 5 stars

I've only order half a dozen samples and haven't decided which ones to order, but if the box of samples and the speed at which they were delivered is an indication of the service and quality, then I'm... See more

Rated 5 out of 5 stars

We previously had flooring from them and had a pack left over si made sense emeto use that and buy more for a second toom. The showroom staff were very helpful working out exactly how much needed... See more

Rated 5 out of 5 stars

This will be the 3rd time ( and second house ) I've used bamboo flooring company to order engineered parquet. It's beautiful, hard wearing , easy to lay and a cinch to look after. If you're wonderin... See more

Company details

  1. Flooring Store
  2. Flooring Contractor
  3. Wood and Laminate Flooring Supplier
  4. Wood Supplier

Written by the company

The Bamboo Flooring Company, established in 2004, is a UK distributor and retailer based in Leicestershire. The company supplies solid, strand-woven, and engineered bamboo flooring, alongside Hempwood, matching profiles, and general wood floor care products. As a direct importer, the business serves residential and commercial markets across the UK mainland. Our extensive product range includes solid, strand-woven, and engineered bamboo flooring, alongside innovative Hempwood® options. We provide various installation profiles, including Tongue & Groove and Uniclic® systems, available in distressed, matt, and satin-matt lacquered finishes. To complete your installation, we stock compatible underlays, solid bamboo profiles such as skirting and stair nosing, and adhesives from trusted brands like Sika and Elka. For long-term maintenance, we supply general wood treatments from Bona. We offer free mainland UK delivery on orders over £500 (exc. VAT), fast nationwide delivery from our 1300ft² warehouse, free flooring samples, and a price match guarantee. Many of our bamboo products carry full 100% FSC® certification (FSC-C109654). Backed by an 'Excellent' cumulative average Trustpilot score from over 4,000 reviews, our team offers expert support from measurement to installation.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.8

All reviews

(4,173)

240 reviews in the last 12 months

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Rated 1 out of 5 stars

Nosings don't match the boards

Nosings don't match the boards. Nosings are bent. Both are 14mm thick but when put together there is a step on the connection. I am really disappointed. Don't buy!!!

24 April 2026
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Reply from Bamboo Flooring Co

Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We take all customer concerns seriously and would appreciate the opportunity to learn more and make things right. Please contact our Customer Service team directly at customerservices@bambooflooringcompany.com so we can assist you further and address your concerns.

Rated 5 out of 5 stars

I would definitely buy again…

I have bought Bona products from The Bamboo Flooring Company on numerous occasions. The products have always been well packaged, delivered on time and any support has been excellent over the phone and by email. Good prices too!

22 May 2026
Rated 5 out of 5 stars

Delivery was fine

Delivery was fine
Only 1 thing stops me giving 5 stars: the non-recylable expanded polystyrene packing inside the (recyclable) cardboard box. Would appreciate eco-friendly packing

11 May 2026
Rated 5 out of 5 stars

So amazing and easy from start to finish

Bamboo Flooring Co offered an amazing experience from our first research to customer service and delivery.
We opted for the UniClic bamboo floors and could not have been happier.
Choosing the right flooring, knowing what to order, delivery, installation all went smoothly. We installed the floor ourselves in three rooms, it was so easy.

We ended up having 4 boxes left over that after speaking to the customer service team we could still return outside the 30 days as we were heading the showroom way just 1 1/2 weeks after the 30 days were up and they still took the boxes back.

We love having natural floors, that are sustainably sourced at an amazing value for money.

Thank you so much to the whole Bamboo Flooring team for all you do for your customers and the environment!

1 April 2026

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