Ordered kitchen sink, taps and wastes at a good price. Ordering process was simple. However the courier service Arrow were pretty useless and I did not receive my items when due. Balterley customer se... See more
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We haven’t installed our beautiful double bowl fireclay fluted front butler sink yet but the quality appears to be outstanding and it’s such incredible value for money! So pleased we chose this over a... See more
The website was easy to use and find the radiator I wanted. I was surprised that suitable valves did not seem to be available but were easily sourced elsewhere. Ordering and payment was very straigh... See more
Thank you, for your help and support in my journey of renovation and new build bathroom/wet-room. Getting old is another journey which changes has to take place. It hasn't been easy when halfway of co... See more
Company details
Written by the company
Who are we? World leaders in fine Fireclay. We devote our entire operation to this high-quality method of production. Our 12,000-square-meter factory and 150 employees currently produce 150,000 pieces per year, with a goal of reaching 250,000 fireclay products by the end of 2023 with an additional 100 employees. Fireclay's History Although Fine Fireclay and Vitreous China are closely related, there are distinct differences that are frequently overlooked when producing Fine Fireclay, which is generally processed exactly the same as the Vitreous China product in production units specialising in Vitreous China production when, in reality, various parts of the process must be changed to produce a world class piece of Fine Fireclay. Following a decline in the production of Fine Fireclay products as a result of many Vitreous China manufacturers closing down across Europe, our founders set out to create the best Fine Fireclay product possible with the goal of becoming world leaders in Fine Fireclay production. It means that we choose our partnered manufacturers based on quality and trust rather than price, ensuring our customers received the highest quality goods. The Finest Raw Materials Fireclay products are manufactured and moulded in-house. We take great pride in this as a company because all of our Fireclay products are handcrafted by master potters, meaning a perfect sink is crafted every time. The key to producing outstanding Fireclay products is consistency. To ensure that each product meets our high standards, it is rigorously inspected, and quality tested.
Contact info
Nethercroft Monkholme Lane, Threshfield Skipton, BD23 5HE, Skipton, United Kingdom
- sales@balterley.co.uk
- www.balterley.co.uk
4.3
Excellent
366 reviews
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Hasn’t replied to negative reviews
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Good quality sinks and fast delivery…
Good quality sinks and fast delivery could not fault
9 January 2026
Good quality wooden worktop, excellent delivery
Not actually installed yet but oak worktops look great.
20 January 2026
great quality
21 January 2026
Delivery from supplier failed twice…
Delivery from supplier failed twice because there was no communication, so I gave up and ordered from elsewhere. But the speed of refund and response after the issue was reassuring - hence 2*
13 January 2026
The website is easy to use
The website is easy to use and my order was delivered speedily.
13 January 2026
terrible company trying to return 2…
terrible company trying to return 2 items and nothing but hassle
9 January 2026
You do what you say
You do what you say, easy to order, delivered within 2 days. I ordered a new tap, yet to be fitted but it looks fantastic, thank you.
12 January 2026
Great Service Great item good price
Seemless order, from start to finish. The item arrived on time, and the delivery driver was very cheerful. Price was good, and the shower tray was well worth the money
8 January 2026
Had wrong shower tray delivered.
Had wrong shower tray delivered.
Said they would bring out the new one today .
But then was informed it was out of stock while I was waiting for delivery
5 January 2026
Great value for money
The sink looks great, the quality and finish are really good. Really good value for money
6 January 2026
New tap delivered quickly and works…
New tap delivered quickly and works well and looks good
5 January 2026
Choose to ignore their customers
Bought a shower screen from them via b&q and the fixing and seals are such poor quality that it leaks and floods the outside of the bathroom just from the water that drips down the screen. Contacted them and this was their response
The screens are not designed to have water sprayed at them directly
The screens are intended to deflect water droplets back into the bath/shower tray
They are not designed to be used as a watertight barrier for a direct and constant stream of water.
Basically acknowledging their products aren’t fit for what they advertise them as and are now ignoring me
22 December 2025
Unprompted review
wouldnt reccomend
We ordered what we thought was a 2 in 1 toilet and basin through B&Q, it then arrived (LATE) causing us huge issues, which we later then realised we had only ordered a basin and vanity even though the picture clearly shows a toilet just like the other options on B&Q's website, not only that, but the item also came broken, their supplyer name on B&Q's website is KU kitchen and bathrooms, i would personally avoid.
2 January 2026
Unprompted review
Good price good product
Good price good product
Excellent delivery 🚚 service on time
17 December 2025
Super quick delivery and very well…
Super quick delivery and very well packaged. The product is very good too, very pleased with my purchase.
15 December 2025
I ordered shower tray anti-slip and it…
I ordered shower tray anti-slip and it turned out to be great. I really like it. Quick shipping too.
17 December 2025
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