Ordered kitchen sink, taps and wastes at a good price. Ordering process was simple. However the courier service Arrow were pretty useless and I did not receive my items when due. Balterley customer se... See more
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We haven’t installed our beautiful double bowl fireclay fluted front butler sink yet but the quality appears to be outstanding and it’s such incredible value for money! So pleased we chose this over a... See more
The website was easy to use and find the radiator I wanted. I was surprised that suitable valves did not seem to be available but were easily sourced elsewhere. Ordering and payment was very straigh... See more
Thank you, for your help and support in my journey of renovation and new build bathroom/wet-room. Getting old is another journey which changes has to take place. It hasn't been easy when halfway of co... See more
Company details
Written by the company
Who are we? World leaders in fine Fireclay. We devote our entire operation to this high-quality method of production. Our 12,000-square-meter factory and 150 employees currently produce 150,000 pieces per year, with a goal of reaching 250,000 fireclay products by the end of 2023 with an additional 100 employees. Fireclay's History Although Fine Fireclay and Vitreous China are closely related, there are distinct differences that are frequently overlooked when producing Fine Fireclay, which is generally processed exactly the same as the Vitreous China product in production units specialising in Vitreous China production when, in reality, various parts of the process must be changed to produce a world class piece of Fine Fireclay. Following a decline in the production of Fine Fireclay products as a result of many Vitreous China manufacturers closing down across Europe, our founders set out to create the best Fine Fireclay product possible with the goal of becoming world leaders in Fine Fireclay production. It means that we choose our partnered manufacturers based on quality and trust rather than price, ensuring our customers received the highest quality goods. The Finest Raw Materials Fireclay products are manufactured and moulded in-house. We take great pride in this as a company because all of our Fireclay products are handcrafted by master potters, meaning a perfect sink is crafted every time. The key to producing outstanding Fireclay products is consistency. To ensure that each product meets our high standards, it is rigorously inspected, and quality tested.
Contact info
Nethercroft Monkholme Lane, Threshfield Skipton, BD23 5HE, Skipton, United Kingdom
- sales@balterley.co.uk
- www.balterley.co.uk
4.3
Excellent
365 reviews
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Hasn’t replied to negative reviews
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As promised delivered on time and the…
As promised delivered on time and the product is what it is meant to be
4 May 2026
Good quality shower tray at a good…
Good quality shower tray at a good price and delivered quickly
29 April 2026
Delivered on time and undamaged.
23 April 2026
Appalling customer service
Great priced items but prey you don’t have to communicate to their customer service department. Rude and abrasive language used without an ounce of empathy or accountability for the reason for contact. 1 star for product price, 1 star for actioning a refund immediately upon complaint.
29 April 2026
Unprompted review
This radiator looks absolutely amazing
This radiator looks absolutely amazing! Work good to !
16 April 2026
Poor delivery
The company used for delivering is poor, there was no knock at the door but at the end of the day realised my parcel had been left at an angle! Not even upright, outside and left for anyone to take. Absolutely appalling
16 April 2026
ceramic cleaner sink
Ordered a ceramic cleaner sink. Perfect for our outdoors area. Good quality and looks great
14 April 2026
Good quality for a reasonable price
Prompt delivery. Good quality shower tray for a reasonable price. It looks good 😊
14 April 2026
Radiator purchase.
The website was easy to use and find the radiator I wanted. I was surprised that suitable valves did not seem to be available but were easily sourced elsewhere. Ordering and payment was very straightforward even at 10pm! Delivery was very well communicated and bang on time, only 36 hours from ordering. Impressive.
The rad was very well packed, and in perfect condition, with easy to follow instructions and with all fixings provided. I’ve mounted it but yet to plumb it in, but so far very happy with my purchase.
9 April 2026
Easy ordering process.
Easy ordering process.
Very good price
Quick and efficient delivery.
What's not to like
7 April 2026
Great service and great product
Great service and great product. I would use it again. Top company. 5 stars
1 April 2026
Easy to deal with and delivered on…
Easy to deal with and delivered on time. Driver was helpful as it is a very heavy item. Sink yet to be fitted but delivery was fine.
25 March 2026
Very quick response to my emailed…
Very quick response to my emailed questions. Excellent delivery service.
16 March 2026
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