Balfe's Bikes - Fulham Reviews 

Amazing people in kingston branch and fulham branch! Someone that you can approach and ask alot of things about bikes

Elias and Cormac were amazing, quick bike service.

Excellent customer service from Joao and Abel at Fulham store. Professional and friendly.

Balfe's are great! Did a fantastic job of sorting out a bike through cycle to work scheme for me.

I've taken my bike for servicing to the Fulham branch and received excellent service!

I've been going to Balfe's Bikes for years now, and the staff are always so helpful.

Great shop, the guys in the service shop were very knowledgeable and helpful with regards to what my bike needed, would highly recommend.

Thanks to the guys at Balfe's who helped me put a bike together at lightning speed to have it ready to gift for my son's birthday. They were super helpful, efficient and affordable.

Recently purchased a bike via the cycle2work scheme. Balfe’s fulham made the process really easy. After discussing some options, a test ride was arranged which was very useful when deciding on which model to go for. Once decided, the bike was built to order and customised with additional extras free of charge.

Cormac was very helpful throughout the process and I would highly recommend Balfes Fulham to anyone looking for a new bike.

thanks for being speedy and fixing the problems with my bike.

I booked my bike in for a routine service, dropping it off in-store in the appointed time slot. Two days later they hadn't even looked at the bike and it turns out that they don't start work on your bike until 3 or 4 days after they receive it. If you need your bike for travel during that time then tough! I took my bike away again unserviced. Very disappointed indeed and I will not waste my time with these people again.

the best shop, manager, manchanics and staff in town.

I was very well attented when I went to pick up my new Brompton P line, 12 speeds. It was perfectly set and ready to go!

Service OK. Somewhat expensive. Did not feel they would be willing to do a little bit more for you.

Good service

Fantastic as always

Wonderful. Fast, kind, comprehensive, caring

I specifically asked for 2 things to be done to the bike - both of which I could do myself were it not for the fact that I didn't have the specific tool required. I agreed the price with the guy at the desk and left it with him.

As with many technical jobs, the workshop guys took in the bike and immediately assessed everything (not just what I asked for). They then rang me to tell me that there was x,y & z wrong with the bike, trying to rip me off by saying that they couldn't possibly do the job I requested without new chain, new brake pads, new cassette etc. ( I would have to pay about 3x the price for all of this, some of which I had replaced not one month ago, so I knew was perfectly fine)

Classic case of trying to trick somebody they assumed knew nothing about bike maintenance into paying for things they didn't need. Such a shame.

I suggest that next time somebody brings in a bike and tells you explicitly what they need fixing, just do as they've asked. Perhaps make a note of any other issues you find and let them know that you could fix it if they'd like. Don't try and force them into paying extra for it. I had to say "Can you do the job I have requested, or do I need to collect the bike and take it to a different shop?" in order to get them to stop trying to twist my arm into buying other things.

Remember that the cycling community is not always rich - if I could afford to fix everything I'd probably buy a new bike! Look after the little guys just getting into cycling & make it a great customer experience...it's not hard! @Balfe presumably started the company to help people fix bikes - not rip them off!

The sales staff (especially Cormac) are perfect.
Well trained, smiling and trying to find solutions.