I had not heard of this company prior to being guided to them by my granddaughters Christmas wish list. The ordering process was easy, although processing time was longer than I expected, however this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought several craft kits for my grandkids (3 & 5 years) in the sale so they were very good value for money. They are all high quality and look like fun to put together. I only gave 4 stars bec... See more
Company replied
I ordered a packet of 10 strips of plastic mosaic tiles. the product was as expected and arrived in good condition. However, I was surprised about how expensive the postage was for such a small and li... See more
Company replied
The bendy penguins were very cute (but I expected them to be bendier). They arrived faster than expected with the very inexpensive colouring in pads.
Company replied
Company details
About Baker Ross Australia
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good straight forward shopping…
Good straight forward shopping experience, fast dispatch and excellent packing. My only issue is the postage price, much higher than other suppliers so a bit of a turnoff.
22 April 2025
Reply from Baker Ross Australia
Hello,
We appreciate your positive feedback on our shopping experience, fast dispatch, and excellent packing.
We're glad you found the process straightforward and efficient.
We understand your concern about the postage price.
We strive to offer competitive pricing across all aspects of our service, and we'll take your feedback into consideration as we continue to evaluate our shipping options.
Kind regards,
Cindy.
Faulty material
Unfortunately I purchased three sewing packs each kit with two stuffed toys. My daughter has only use one so far which was supposed to be two dogs. One was fine but the second one had one full side and half the other side. Ie the head and front legs but no back legs.
9 April 2025
Reply from Baker Ross Australia
Hello,
We understand your disappointment with the incomplete stuffed toy.
We strive to provide high-quality products and are sorry to hear that this wasn't the case with your purchase.
We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our products and processes.
We will also email you directly to resolve this issue.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Order came on time and products were…
Order came on time and products were exactly what I wanted.
9 April 2025
Reply from Baker Ross Australia
Hi Jan,
We appreciate your kind words and are thrilled to hear that your order arrived on time and met your expectations.
We strive to provide our customers with a positive experience and are glad we were able to deliver on your needs.
Best wishes
Lynn
Baker Ross Team
Excellent craft products
The products I ordered were exactly as described and I was very happy with the craft items. Delivery time was excellent and everything was packed very well. I will definitely be ordering from Baker Ross again.
8 April 2025
Reply from Baker Ross Australia
Hi Arthur,
Thank you for your kind review! We are thrilled to hear that you were happy with your recent purchase.
We strive to provide our customers with high-quality products and excellent service, and it's wonderful to know we met your expectations.
We appreciate your positive feedback and look forward to serving you again in the future.
Kindest regards
Lynn
Baker Ross Team
Reply from Baker Ross Australia
Hi Gretl,
We're thrilled to hear you were happy with the quality and delivery of your order.
Your satisfaction is our top priority, and we appreciate your kind words.
Many thanks
Lynn
Baker Ross Team
Prompt delivery and as described.
The goods arrived promptly and were as described, although smaller than anticipated..
3 April 2025
Reply from Baker Ross Australia
Hi Marlene,
We appreciate your positive feedback and are glad you received your order promptly and as described.
We understand that size can be a factor in online purchases, and we strive to provide accurate product descriptions.
Best wishes
Lynn
Baker Ross Team
Reply from Baker Ross Australia
Hi June,
Thank you for your kind words! We're thrilled to hear you were happy with your order.
We appreciate your positive feedback and hope you enjoy your items.
Kindest regards
Lynn
Baker Ross Team
Bunny time
Adding to purchase Easter gifts for grandchildren so much easier thanks to Baker Ross service and quality fun products.
31 March 2025
Reply from Baker Ross Australia
Hi there,
We're so glad to hear that you found our service and products helpful for your Easter shopping!
It's wonderful to know that we could contribute to making your gift-giving experience easier and more enjoyable.
We appreciate your kind words and the positive feedback.
Many thanks
Lynn
Baker Ross Team
Great quality materials
The items were sent in good time and they are of a very good quality.
20 March 2025
Reply from Baker Ross Australia
Hi El,
We appreciate your kind words and are thrilled to hear you were satisfied with the quality and timely delivery of your order.
Kind regards
Lynn
Baker Ross Team
The items were so Smaller than expected.
The items were so much smaller than expected. The picture should give some scale.
14 March 2025
Reply from Baker Ross Australia
Hello,
We understand your disappointment that the items were smaller than expected.
We strive to provide accurate product descriptions and images, and we will review this feedback to ensure our customers have a clear understanding of product size.
Kind regards,
Cindy
Reply from Baker Ross Australia
Hello Cynthia,
We understand your frustration with the delay in receiving your order.
We apologize for the inconvenience this has caused.
We are working diligently to ensure all orders are delivered promptly.
Upon checking, we can also see that your order was delivered on the 20/03.
Kind regards,
Cindy
Found the toy I was looking for
Found the toy I was looking for, order was quick, delivery was prompt & my little"grandpuppy" will be thrilled as the ball she has now has been punctured but she still carries it around.
11 March 2025
Reply from Baker Ross Australia
Hi Rubym
We're so glad you were able to find the toy you were looking for!
It sounds like your little "grandpuppy" is going to be very happy with her new ball.
We appreciate your feedback on our quick order processing and prompt delivery.
Many thanks
Lynn
Baker Ross Team
Reply from Baker Ross Australia
Hello Kym,
Thank you for your kind review!
We're happy to hear that you were satisfied with the item description and the speed of our postage.
We appreciate your business and hope you'll shop with us again soon.
Kind regards,
Cindy.
Reply from Baker Ross Australia
Hello Jason,
We appreciate your kind words and are thrilled to hear you were happy with your recent purchase.
We strive to offer competitive prices and fast delivery, and it's wonderful to know we met your expectations.
Kind regards,
Cindy.
Reply from Baker Ross Australia
Hi Debra,
Thank you for your kind words. We are so glad you love the items and that your grandkids will enjoy them for Easter. We hope they have a wonderful holiday.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross Australia
Hi Julie,
Thank you for your review.
We are so happy to hear you enjoyed the quality of our stickers! It is wonderful to know you are satisfied with your purchase and plan to buy again. Thank you for your kind words and support.
Best regards,
Valentina
The Baker Ross Team
Service was fast
Service was fast, efficient and friendly. The products are of good quality. Baker Ross has a range of imaginitive craft kits and and items I have not found elsewhere. I will be back for more.
5 February 2025
Reply from Baker Ross Australia
Hi Robyn,
Thank you for your kind words and positive review. We are thrilled to hear that you found our service fast, efficient, and friendly. We strive to provide excellent customer service and are glad that you were happy with your experience. We are also delighted that you appreciate the quality of our products and the unique range of imaginative craft kits and items we offer. We look forward to welcoming you back soon.
Best regards,
Valentina
The Baker Ross Team
Fast delivery and EXACTLY 👍 AS ORDERED
Fast delivery and EXACTLY 👍 AS ORDERED. Will shop again with Baker Ross Australia 👍👍👍
5 February 2025
Reply from Baker Ross Australia
Hi Lauren,
Thank you for your kind review.
We are thrilled to hear that your order arrived quickly and met your expectations. We appreciate your support and look forward to serving you again in the future.
Best regards,
Valentina
The Baker Ross Team
Felt for projects
Easy ordering process. Large selection of products available. Fair prices. Fast delivery and good communication throughout the process.
4 February 2025
Reply from Baker Ross Australia
Hi Elizabeth,
Thank you for your review.
We appreciate you taking the time to share your positive experience. We are thrilled to hear that you found our ordering process easy, our selection extensive, and our prices fair. We strive to provide a seamless and enjoyable shopping experience, and your feedback confirms that we are on the right track. We are also glad to hear that you were pleased with our delivery speed and communication.
Best regards,
Valentina
The Baker Ross Team
You had a very good variety of the…Happy Shopper!!
You had a very good variety of the product I was looking for, the prices were very good, purchase and delivery were easy and fast.
20 January 2025
Reply from Baker Ross Australia
Hi Karen,
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our product selection, pricing, and delivery process. We strive to provide our customers with a seamless and enjoyable shopping experience, and your feedback is greatly appreciated.
Best regards,
Valentina
The Baker Ross Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.