Bailey of Sheffield Reviews 

527
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, often noting their durability, British craftsmanship, and the pride taken in their creation, with many considering them long-lasting. Many people highlight the outstanding customer service, describing staff as friendly, helpful, and going above and beyond to assist with inquiries and personalization, making interactions pleasant and efficient. Reviewers also appreciate the quick and efficient delivery service, with some noting expedited shipping for special occasions. However, some customers experienced issues with delivery, particularly concerning courier services leading to delays or packages being mishandled.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the exceptional quality, unique... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as exceptional, second to... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and beyond... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Customer service

Users describe positive interactions with customer service, highlighting it as excellent, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my bracelet in memory of my two boys Beamish & Bailey. Adele was so helpful on my personalisation of a signature bead. This is the best piece of jewellery I have purchased. The quality... See more

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

527 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(527)

153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The item was easy to order from the…

The item was easy to order from the website. It arrived when expected, as per the communications from Bailey. It was well packaged and is a really good quality and attractive gift. I'll use this company again

3 July 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Hazel.

Rated 5 out of 5 stars

Excellent product

Really nice to meet Geoff and Adele in person at the Humber Bridge market - my husband has 2 Baileys bracelets - excellent quality. Highly recommend!

1 June 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Sarah.

Rated 5 out of 5 stars

Good communication

Good communication, friendly updates from order, to arrival, of a quality stainless steel bracelet..Sheffield steel too.

23 June 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you so much Joanne for the kind words.

Rated 5 out of 5 stars

Excellent company providing fantastic…

Excellent company providing fantastic quality jewelry. Communication was great throughout. Could not recommend them enough. If you're looking for a special gift that will last a lifetime, don't hesitate to use Bailey of Sheffield.

11 June 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Rebecca. Thank you for the kind words, it does mean a lot!

Rated 5 out of 5 stars

A birthday gift.

I’ve been contemplating a Bailey of Sheffield bracelet for some time, and spoke to them to get more information to assist my decision. They always replied quickly, even into the evening. I ultimately decided to purchase as a birthday gift from my wife to myself. The process was easy, email confirmation that I had followed the guides was quick to come though and updates on progress of my order followed. My order arrived sooner than their estimated date. I'm delighted with my bracelet and will undoubtedly be looking for additions over time. I wouldn't hesitate to recommend Bailey of Sheffield - high quality and excellent customer service.

6 June 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words Alan. It does mean a lot to us!

Rated 5 out of 5 stars

Bead to remember my sister

I’ve had quite a few things from Bailey over the last 18 months,they are first class products.The latest addition to my bracelet is something with my sisters name on as she recently passed away so something to remember her bye.

12 June 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you David for the kind words.

Rated 5 out of 5 stars

5 star product and service

Great communication re:customisation, amazing and unique quality product received quickly

11 June 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Sarah.

Rated 5 out of 5 stars

Lovely necklace!

Really easy to order, got a custom length box chain necklace. Arrived sooner than I expected, packaged beautifully and it's really nice!

21 May 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Ruba.

Rated 5 out of 5 stars

So refreshing to deal with such a lovely, genuine company

Just made another purchase – a necklace, pendant converter, and a glow bead – and once again, I’m blown away. The quality is absolutely exceptional and the customer service is outstanding. It’s so refreshing to deal with such a lovely, genuine company. In today’s chaotic world, finding this kind of care and attention to detail is rare. A truly faultless experience from start to finish!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

super helpful

No detail was left to chance, phone calls for clarification on image, suggestions given, offer of delivery abroad as a present haven't seen it yet but gift wrapping looks great. cant fault the process. just looking forward to the result.

9 May 2025
Rated 5 out of 5 stars

Fabulous unique designs

The product design is absolutely spot on. The prices are really reasonable especially as they are so unique. I had to ring to ask a question,the customer service is top notch. And a really quick delivery time. I bought a steel cable bracelet and immediately sent for an engraved bead,just arrived and I love it! If you like slightly industrial style jewellery then this is the one

9 May 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Aww, thank you for the kind words Glynis. :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look