Bailey of Sheffield Reviews 

527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, highlighting items like bracelets and beads as well-made and durable. Many people appreciate the excellent service, noting the staff's helpfulness and efficiency, often with personalized assistance. Reviewers also frequently commend the quick and efficient delivery, with orders often arriving earlier than expected. However, some customers noted occasional delivery issues, mentioning delays or problems with courier handling. A few also found specific bead colors unavailable, and some expressed a desire for more bracelet designs.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising its exceptional quality, unique... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and top-tier.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently express high satisfaction with the staff, frequently highlighting their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my bracelet in memory of my two boys Beamish & Bailey. Adele was so helpful on my personalisation of a signature bead. This is the best piece of jewellery I have purchased. The quality... See more

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

527 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(527)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought my husband Steve his 1st Bailey…

Bought my husband Steve his 1st Bailey for his 50th,now many years and beads later he is still very pleased.Just bought him a 2nd memory bead and had it engraved for the loss of our dog to hold ashes.He has a double one also,great idea for a bead.

4 October 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words! Always appreciated.

Rated 5 out of 5 stars

The bracelet is absolutely beautiful…

The bracelet is absolutely beautiful unique and I love the customisable option I chose bespoke and it truly lived up to expectations I wanted to make sure it would fit my partners wrist and it looks like it will cannot wait to give it to him on his birthday
Thank you !!

3 October 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Sophie for the kind words, always appreciated! :)

Rated 5 out of 5 stars

Triumphing through adversity

Although the product that arrived was incorrect, Adele was very very quick in getting it sorted out absolute fabulous service

26 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the review Sylvie. We do try and make good any errors as quickly as possible! :)

Rated 5 out of 5 stars

Over the moon

My experience with bailey of Sheffield was fantastic I had one of the beads engraved for my partner's birthday to add to the steel bracelet he already has from bailey of Sheffield. My order didn't take long to arrive Im so pleased with my order, my partner is over the moon with his birthday gift. I would definitely buy from Bailey of Sheffield again

17 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Kerry for the kind words.

Rated 5 out of 5 stars

Fantastic customer support and service

My second time purchasing from Bailey's and they are just a fantastic and personable company from start to finish. And the quality of their jewelry is amazing.

Totally recommend

24 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words, always appreciated!

Rated 5 out of 5 stars

Amazing

Adele and Scott and their team have the best customer service I have ever come across. Absolutely nothing is too much trouble for them,they are very friendly and go out of their way to help. The products are fantastic too.
Keep up the great work

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We were given information that helped us make an informed choice when purchasing the bracelet.
Helpful friendly staff plus an insight into the company and its products helped with the decision of which bracelet and beads we purchased.

12 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Carol.

Rated 5 out of 5 stars

Really recommend buying from Bailey of…

Really recommend buying from Bailey of Sheffield, bracelet bought is of excellent quality, very pleased with service too, a special thankyou to Geoff, he was very helpful.

10 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words. Very much appreciated!

Rated 5 out of 5 stars

Second purchase of a cable bracelet as…

Second purchase of a cable bracelet as my 1st one is now full. Ordering is simplicity in itself. Payment options are many and varied to suit the individual. Excellent communication from the staff. They raised a query with me but I understood why and it was a valid query. Upon completion of the order I was kept appraised of the progress, including postage out using a courier service that allows package tracking and a 1 hour delivery window. If you're considering this product, stop thinking and purchase. I'll be amazed if you're not completely satisfied.

9 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely comments Peter. Very much appreciated.

Rated 5 out of 5 stars

Great product

Great product. Very happy. A few problems with delivery but all sorted without a problem

1 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words David.

Rated 5 out of 5 stars

Great customer service and…

Great customer service and correspondence, would definitely recommend this company.
Many Thanks for a great item.
Steve G

4 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words George.

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful with designs. Lovely products. Prompt delivery and would definitely recommend to anyone.

3 September 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Tracey for the kind words.

Rated 5 out of 5 stars

Absolutely superb bracelets

Absolutely superb bracelets. Fabulous quality, my husband loves it. Beautifully constructed and pretty much indestructible! However, it should be treasured and looked after, because it is all that is quality about British craftsmanship, which makes me proud to be British.
Customer service and packaging is excellent too.

1 September 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read. Thank you so much Jill!

Rated 5 out of 5 stars

Amazing quality!

Such a beautiful, well made bracelet. All the beads I have bought have been perfect, my favourite being the glow bead. I would definitely recommend all the products from Bailey of Sheffield, they are all such high quality and seem indestructible. Customer service has also been superb 👌🏻

12 August 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Such a lovely review to read. Thank you!

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