Bahimi.com Reviews 

150
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

This company is a terrible. They do not return e-mails. I received my order late. Then the sizing was completely off. Same size for two different bathing suits and an opposite piece of each set did n... See more

Rated 1 out of 5 stars

Ordered on the 24/05/22 still not received my bikinis after spending over £250 i have just received an email from the Royal mail to say there are vat and customs charges of £95 if i would now like... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with ordering from Bahimi experience. Got my swim suit quickly. Ordered on weekend, received on following Friday. Size, color and model were exactly as on website. I’m writing this beca... See more

Rated 1 out of 5 stars

I have submitted several customer service emails asking for assistance on a return. Given their short returns period you would think they would be quick to respond to emails. I have not heard anything... See more

Company details

  1. Clothing Store

Information provided by various external sources

Instagram @BahimiBeachwear | World-Wide delivery | #Bahimi #BahimiBeachwear


Contact info

1.6

Bad

TrustScore 1.5 out of 5

150 reviews

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No recent history of asking for reviews

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1.6

All reviews

(150)

1 review in the last 12 months

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Rated 1 out of 5 stars

Return/refund process is a joke!!!

Return/refund process is a joke!!!
It's all good until you have to send something back!Theres no return address so you have to email the customer service and inform them that you would like to return an item.In my case it took over a week for them to email me back and kindly inform me that my return request has been accepted.One week after sending back the item I've received an email with refund notification but no refund!Its been over a week now and still no money.They purposely dont give you an option to pay by PayPal so if you use your debit card theres no much you can do if they steal your money.Dont buy from them unless you're 100% that you want to keep the item:(

23 July 2020
Unprompted review
Rated 5 out of 5 stars

I love this company! 100% great experiences

Absolutely recommend! Writing because I saw so many negative comments that are the opposite of my multiple transactions with them. I have bought multiple suits from this site. Multiple times. I receive the packages within a few days and the quality is excellent. I just bought two suits from the sale rack and couldn’t be happier 10$ each y’all!!!! I get more compliments on Bahimi suits than any of my others. Customer for life!

18 July 2020
Unprompted review
Rated 1 out of 5 stars

I am disgusted by your customer service…

I am disgusted by your customer service
Really upset how you can’t be bothered to mail me back even after a week iv been trying to get hold of someone since early June ...! Iv asked for my order to be replace with the same items or refund me .... I never had my item delivered I spent over 100 on bikinis and gutted to be honesty iv used u befor and never had a problem....! Iv sent over 10 emails and no one can be bothered to acknowledge me it’s disgusting

13 July 2020
Unprompted review
Rated 1 out of 5 stars

I ordered items and want to return them…

I ordered items and want to return them because the price is absolutely not justified the quality of the items. I have sent in my request for return twice. How come there is no way to return it? I get an email that someone will get back to me in 3-5 days when I have to be able to return it though in the first 2 weeks. I feel like this is a very shady way of making it absolutely difficult to return. I order online all the time and have never experienced that there is no easy return form that I can just fill out!!

10 July 2020
Unprompted review
Rated 5 out of 5 stars

I’m very happy with ordering from…

I’m very happy with ordering from Bahimi experience. Got my swim suit quickly. Ordered on weekend, received on following Friday. Size, color and model were exactly as on website. I’m writing this because I’ve read a lot negative reviews here, and I was worried while ordering, but it all went well.

5 July 2020
Unprompted review
Rated 3 out of 5 stars

I ordered 2 tops and 2 bottoms and…

I ordered 2 tops and 2 bottoms and haven't received one of the tops. I tried every possible way to contact them to get the top as i can't wear the bottom without the top with no success. Tried return request and got nothing not email with start return or claim. Absolutely nothing!!!
After 3 days they replied made me refund

1 July 2020
Unprompted review
Rated 2 out of 5 stars

Awful customer service

I recently purchased a bathing suit and gave rave reviews due to quality and delivery time. I changed it because of an issue with customer service. I emailed them that the bathing suit I received a day before went on sale and I asked them about honoring the sale. I never heard back from them after sending them a second email and 2 weeks have passed. I will not be purchasing another thing from them

24 June 2020
Unprompted review
Rated 5 out of 5 stars

Love! Love! Love!

I have about 8 bikinis from Bahimi.... I absolutely love them!!! I have only purchased from the sale because they are expensive, but I do have to say that they are amazing quality. I'm a size 12 & d cup, I buy L. I've always had wonderful service and quick responses. I'm a UK customer

22 June 2020
Unprompted review
Rated 1 out of 5 stars

EXTREMELY DISAPPOINTED

EXTREMELY DISAPPOINTED - CUSTOMER SERVICE NOT PROFESSIONAL AT ALL

I ordered a bikini and it has already been a month, I am unable to track further details from royal mail tracking system, they didn't even give me delivery estimation dates, all updates from the royal mail stop on May 30th and it is now June 19th. I keep emailing them that most probably my order has been lost in transit but they take ages to reply to a single email and if they do they just reply something impractical like we appreciate your patience etc.
I am sure that my item has been lost in transit however they avoid admitting this since they want to avoid giving a refund.
They are the most unprofessional clothing company I'ever dealt with.
Never ordering anything from them again.

19 June 2020
Unprompted review
Rated 1 out of 5 stars

Costumer service does not reply

Costumer service does not reply, returns not possible. a nightmare.
I am sending emails to the customer service, DM-ing them on instagram, but no reply at all. DO NOT BUY FROM THEM you will loose money!

15 May 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi KKS,

We are unable to see your name and are unable to search for you on our database. You may email us on customerservice@bahimi.com. Alternatively you may DM us on @Bahimi.

We typically respond in 3-5 working days.

Xoxo,

Team Bahimi

Rated 1 out of 5 stars

Bought five bikinis in their sale

Bought five bikinis in their sale, when I received the order the note in the bag had a tiny red stamp saying no refunds on sale items. This was not highlighted at any point using their website. I double checked the website again and no mention of this policy was shown. Having complained I was told it was displayed, and in going to the webpage, it is now there. Not standard retail policy and very misleading when shopping.

I have requested the bikin's that I returned to be sent back to me - hopefully they have the decency to do this.

13 May 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi Luke,
Bahimi started 6 years ago and our policy For sale items have always been final sale and non returnable. It is stated on each sale items product page as well as Returns and T&Cs.
We are sorry to see that you are not happy with our policy. To avoid this in future, please ensure you read the product description prior to purchase.
Xoxo,
Team Bahimi

Rated 1 out of 5 stars

No Customer service.

No Customer service.

They say, they have 15 days for return, I am trying to reach out to customer service, but they dont respond.

Extremely disapointed

Editing my response.
Today is June 17th, and there is still no reply.
I have made a return a month ago and there is no refund/ no refund receipt. no contact, no reply

12 May 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi Manisha,

We are sad to see you have left a negative review. We as a company are trying our best to fulfil orders during this pandemic.

I have searched your name on our customer service email address and can see an email was sent on Saturday 9th May (6 days ago). We typically respond to our emails within 3-5 working days and can see that an email was sent 3 days later.

Once we receive your parcel we will process a refund.

Xoxo,

Team Bahimi

Rated 1 out of 5 stars

Deliberately misleading returns information

Bought three bikinis in their sale, when I received the order the note in the bag had a tiny red stamp saying no refunds on sale items. This was not highlighted at any point using their website. I double checked the website again and no mention of this policy was shown. Having complained I was told it was displayed, and in going to the webpage, it is now there. Not standard retail policy and very misleading when shopping. Horrible experience and attitude from customer services making out I’m lying.

23 April 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi Kate,

I’m going to paste a message we sent to another review.

Bahimi started 6 years ago and our policy for sale items have always been final sale and non returnable. It is stated on each sale items product page as well as Returns and T&Cs. We are sorry to see that you are not happy with our policy. To avoid this in future, please ensure you read the product description prior to purchase.

Xoxo,
Team Bahimi

Rated 1 out of 5 stars

Trying to return faulty bikini but no response from customer service

I contacted Bahimi to find out how to return a faulty/broken bikini that received with broken chains. I have emailed them twice and messaged on Instagram but haven’t had any response. Bahimi please contact me so I can arrange for the faulty bikini to be returned for a full refund. Would be hesitant to buy from them again due to lack/non existent of customer care.

23 April 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi Alice,

Sorry to hear that you have received a faulty item. I have looked in to this for you and can see that our customer service team have resolved this for you.

Xoxo,

Team Bahimi

Rated 5 out of 5 stars

Amazing!

Amazing!! I loved all the items I received, and delivery was great!
Quality of products are amazing! Highly Recommend!!

25 March 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi Ozgecan,

I am pleased to read that you’re happy with your purchase and thank you for your lovely review!

Enjoy rocking your swimwear.

Xoxo,

Team Bahimi

Rated 5 out of 5 stars

10/10

Have used them couple times now and never had a problem, would definitely recommend to anyone!

25 March 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi Ibrahim,

So pleased to read your amazing review! Thank you for being a loyal Bahimi customer!

Xoxo,

Team Bahimi

Rated 5 out of 5 stars

Very good service and top quality…

Very good service and top quality bikinis, purchased it for my fiancé and she was over the moon. I dont know how these people are having issues. Would definitely recommend 👌

25 March 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Thank you for your amazing review and we are pleased to read that your fiancé loved them too.

Xoxo,

Team Bahimi

Rated 2 out of 5 stars

Paid for two and only got one. No customer service

I ordered two tops on feb 16 (today is March 14)
Received one top and have emails customer service twice now giving them a week in between and have not gotten a response. Loved the first top so that’s why I’m giving two stars but feel like they took my. Obey on the second bikini top. And I’ve read them respond a lot to these reviews. I have looked every day to see if I have gotten a refund. Just looked and no refund.

I’m about to go to my credit card to declare fraud bc they took my money. I will update my review if they do the right thing and refund me.

15 March 2020
Unprompted review
Bahimi.com logo

Reply from Bahimi.com

Hi Diana,

I have looked in to this for you and can see that the orders you have placed were preorders and therefore has a delay in reaching you. I’m pleased to see that you have received these items.

Enjoy rocking your purchase!

Xoxo,

Team Bahimi

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