There was a mix up with ups collection but that seems to have been UPS fault and bagexpress were good at trying to resolve it. Good value, worked well and my bags arrived a day earlier than I expected... See more
Company replied
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See what reviewers are saying
Delivery was delayed beyond committed date [2nd Oct 2026] for no just reason. UPS claimed the address was incomplete however the same address was again shared over phone by the receiver and it was del... See more
Company replied
It was supposed to arrive on October 2nd. The tracking page said it had been delivered, but that was not the case. Then, only on October 4th, I received an email with a code to pick it up at a collect... See more
Company replied
I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy. Firstly, it was easier to pack as other services require you to pack it in cardboard.... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
About Bagexpress
Written by the company
bagexpress nasce dall’unione di consolidate esperienze nel settore dell’aviazione commerciale, servizi aeroportuali, trasporto e logistica. La qualità e l’affidabilità dei servizi offerti da bagexpress sono garantiti dalla piattaforma logistica UPS, leader mondiale nel trasporto espresso.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
SPEDISCI LE TUE VALIGIE IN ITALIA E IN EUROPA CON BAGEXPRESS
Written by the company
- LE DESTINAZIONI COPERTE
- bagexpress ritira e consegna bagagli del peso massimo di 40 chili a casa, in ufficio o in qualunque altro domicilio in Italia e in Europa. Il servizio di spedizione copre tantissime nazioni, anche quelle che non ti aspetti. Non hai più nessuna scusa per viaggiare a mani libere ovunque tu voglia! Per conoscere tutti i Paesi Europei serviti dall’Italia e viceversa e programmare il tuo prossimo viaggio, ti invitiamo a scoprire tutte le destinazioni su https://www.bagexpress.eu/destinazioni/
- TRACKING DEL BAGAGLIO
- In qualsiasi momento puoi conoscere lo stato della spedizione dei tuoi bagagli attraverso il servizio di tracking presente sul sito web di bagexpress. Ti basta andare sulla pagina "tracking", inserire il "Codice Bex" della tua pratica che ti arriva tramite e-mail al momento dell'acquisto e visualizzare così gli spostamenti delle valigie.
- RICHIEDI ASSISTENZA
- Puoi contattare il nostro team di assistenza gratuitamente in tre modalità: attraverso la chat del sito web, inviando un ticket di assistenza e/o richiedendo una chiamata al tuo numero di telefono nella fascia oraria da te preferita. I nostri operatori sono disponibili dal lunedì al venerdì dalle ore 09:00 alle ore 18:00.
- 10% DI SCONTO NEWSLETTER
- Iscriviti alla newsletter di bagexpress ed ottieni il 10% di sconto sul tuo primo acquisto!
GARANZIA BEX EXCLUSIVE
Il tuo bagaglio a destinazione oppure ti rimborsiamo fino a 500 €
Nell’acquisto dei tuoi bagagli hai sempre inclusa la garanzia Bex Basic, ma se vuoi maggiore sicurezza puoi acquistare anche la 𝐁𝐄𝐗 𝐄𝐗𝐂𝐋𝐔𝐒𝐈𝐕𝐄 a soli 10,00 euro in più.
In caso di smarrimento, furto e rapina totale, ti rimborsiamo con un voucher del valore massimo di 500,00 euro.
Rivolgiti al Team Assistenza, ti fornirà tutto il supporto di cui hai bisogno.
Contact info
Corso Salvatore D'Amato, 108, 80022, Arzano, Italy
- support@bagexpress.eu
- www.bagexpress.eu
10% DI SCONTO NEWSLETTER
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything good
The suitcase arrived safe and sound on the estimated date. The courier was nice and punctual, although it would be nice to know the time of the arrival more in advance in order to be sure that someone is home to take it.
22 September 2023
Reply from Bagexpress
Hello Sofia, thanks for the positive review.
We are really happy to have satisfied you with our service.
Our time range depends strictly on couriers' commitments.
Come back to ship with Bagexpress. we will be waiting for you. :)
Very poor support
Very poor support. No indication on website that there is no support on weekends and it even says “ALWAYS there to support…”. Once contacted the chat agent s are unable to answer more than one question at a time. Poor pricing and size limits I cannot recommend this company
22 September 2023
Reply from Bagexpress
Hello Phil, we are sorry if we didn't satisfied your
expectations.
Once customer care was in contact with you, we know that it welcomed and satisfied your needs.
We hope you will change your mind about us in the future.
The kindness of people
20 September 2023
Reply from Bagexpress
Hello, thanks for the positive review.
Thanks for appreciating our staff and our service.
Hope to see you soon in Bagexpress! :)
Good follow up to delayed baggage
Good follow up to delayed baggage. Thanks to the constant efforts of the Bagexpress staff UPS delivered my suitcase in time for the ship departure
6 September 2023
Reply from Bagexpress
Hello Mike, thanks for the positive review.
Our customer care is always at work to solve any problem and to guarantee you the pickup or delivery.
Thanks for appreciating us, we will be waiting for you for your next shipments. :)
Reply from Bagexpress
Hello, thanks for the positive review.
We are so happy to have satisfied you, thanks for choosing us.
Come back to ship with Bagexpress, we will be waiting for you. :)
good surprise
I was insecure at first, but everything was perfect and trustworthy
I highly recommend it
7 September 2023
Reply from Bagexpress
Hello Marcos, thanks for the positive review.
We are happy to have surprised you in a positive way.
Thanks for recommending us.
We will be waiting for you for your next shipments. :)
Great experience
I have used the service multiple times and from different locations.
Great experience!
Very reliable company
24 August 2023
Reply from Bagexpress
Hello Irene, thanks for the positive review.
We are so happy to have gotten your trust and be your partner in your travels, thanks for appreciating us.
We will assist you again in your next shipments. :)
Everything perfect!
30 August 2023
Reply from Bagexpress
Hello Candice, thanks for the positive review.
So happy that everything was perfect.
Continue to ship with Bagexpress, we will be waiting for you. :)
Really excellent service
Really excellent service. This is the second time we have used Bagexpress. Once to Greece and the second time within Italy. Cases picked up and delivered in perfect condition on the established dates. Would highly recommend.
20 August 2023
Reply from Bagexpress
Hello Suzanna, thanks for the positive review.
So proud to have gotten your trust, thanks for appreciating us and recommending us.
We will be waiting for you for your next travels! :)
Awful experience
Awful experience !
Never again
Impossible to talk to a human being and service very very poor
27 August 2023
Reply from Bagexpress
Hello Sarah, we are sorry if our service doesn't satisfy you.
We know you requested the reservation cancelation because you didn't want to apply the film to your bags. The refund was issued.
We hope you will change your mind about us in the future.
All perfect
18 August 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We are happy that everything was perfect.
Continue to ship with Bagexpress, we will be waiting for you. :)
Economico ed efficiente
Ritiro e consegna nelle date indicate. Non si puó sapere l'ora esatta nella quale arriva il corriere ma il servizio è efficiente, rispetta le tempistiche promesse e la valigia è arrivata in perfette condizioni. Inoltre è economico. Raccomandato e sicuramente lo riuseró.
Collection and delivery on the dates indicated. One cannot know the exact time when the courier arrives but the service is efficient, respects the promised timetable and the baggae arrived in perfect condition. In addition, it is economical. Recommended and I will definitely use it again.
24 August 2023
Reply from Bagexpress
Ciao Michela, grazie per la recensione positiva.
Siamo davvero contenti di averti soddisfatto, grazie per aver apprezzato la nostra efficiente e per averci raccomandato.
Ti aspettiamo per i tuoi prossimi viaggi. :)
Only one day in delay with the…my suitcase fro Denmark to Sicily
Only one day in delay with the delivery. For the rest precise
22 August 2023
Reply from Bagexpress
Hello Hanne, thanks for the positive review.
We are happy to have satisfied you with our service.
Continue to ship with Bagexpress, we will be waiting for you. :)
Pick up timing and delivery as…
Pick up timing and delivery as required.
Luggage in a perfect status
Price and quality absolutely ok
I would suggest to offer the luggage wrap service expecially for the old people who could find difficult to do alone
26 July 2023
Reply from Bagexpress
Hello Sara, thanks for the positive review.
Thanks for appreciating our service, we are happy to have satisfied you with our times, prices and quality.
We welcome your suggestion.
We will be waiting for you for your next travels. :)
Effective
simple scheduling, punctuality in collection and delivery, kind and effective communication. Nothing to be improved
20 August 2023
Reply from Bagexpress
Hello Paolo, thanks for the positive review.
Thanks for appreciating our entire service, so proud to offer a simple and useful service.
Continue to ship with Bagexpress, we will be waiting for you. :)
Reply from Bagexpress
Hello, thanks for the positive review.
Thanks for appreciating our service and choosing us.
We will be waiting for you for your next shipments. :)
Reply from Bagexpress
Hello Jose, thanks for the positive review.
We are very happy to have satisfied you with our service.
Come back to ship with us, we will be waiting for you. :)
Reply from Bagexpress
Hello, thanks for the positive review.
So happy that everything was fine in spite of the little delay.
Come back to ship with us, we will be waiting for you. :)
The best delivery service i know!
The best delivery service i know!
Very reliable, fast and very good service from mail!
Very helpful!!!
2 August 2023
Reply from Bagexpress
Hello, thanks for the positive review.
Thanks for appreciating our service and our staff, we are proud of this.
Continue to ship with Bagexpress, we will be happy to assist you again. :)
IT IS ALL RIGHT
7 August 2023
Reply from Bagexpress
Hello Bruna, thanks for the positive review.
We are so happy that everything was fine.
Come back to visit us, we will be waiting for you. :)
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