Bagexpress Reviews 

Excelent service. All good on time.

Bagexpress is working very well good service and cledia in COSTA is very efficient
Thanks

I was desperate to get my bag from Brussels to Helsinki as I could not find a suitable company to do this. They all required it to be a package and not a suitcase with wheels. My mom then found bagexpress and I have to admit that I was cautious and hesitant but my bag arrived perfectly to Helsinki and the process was smooth. I can recommend their services!

The service is very fast. Communication by email is quick as well. The only downside is trying to reach customer service by phone. I was on hold for more than an hour and decided to hang up and email them. I got an immediate answer.

Great and friendly door to door service! Recommended!

Customer service is able to fulfill my request when I called them over the phone. I initiated via an email and staff provided me with a contact number.
Our four luggages were picked up and delivered at the contracted addresses (Florence to Milan). Thank You team for the good job.

Bagexpress itself is great.
Customer service is easy and fast to assist.
But UPS however I don't give more than 3 stars.

Easy, fast, secure, efficient. Thanks!!

It was great, the suitcase was delivered, I was told it was possible to change the delivery date, but I think they delivered on that day. It would be nice to change the delivery day online.

They couldn t find my home, so they postponed the collection of my package to the day after. Then, My package arrived to destination 2 days later

I waited in for two days extra + a weekend for my bags to arrive after they missed the delivery date of June 1. I sent countless emails and spent hours on hold to customer service who never picked up even after holding for around an hour and a half at a time.
I finally received an email yesterday morning from one of their staff who said it would arrive yesterday. So I cancelled all my work again and stayed in another day (9-19 - crazy long timeframe) the delivery never came!
I have just received a text message from bag express (8am in the morning so outside their delivery frame) and it says ‘thank you for using our service’ so I checked the tracker and now it says it was delivered yesterday at 16:31. It wasn’t! I was home all day and looking out my window constantly after all the trouble they’ve caused.

They use the service of UPS who were not only late but also incompetent and ended up delivering my bags to the wrong address 30 doors down. I have only just managed to get my stuff back because they owned a hardware store and so took the luggage in and kindly walked around the street looking for my name on a doorbell.

Please never use this service! The customer service experience was really awful and their delivery provider UPS even more so. I suggest to bagexpress that they change delivery provider and also that you continue to outsource to UPS that you provide the UPS tracking number from the beginning to that people can track their delivery directly since you provide little to no information!

They find my luggage even if I left an adress not perfect.
They were able ti collect the luggage out of the Door, because noone was at home at the time they went

I have been waiting at home all day 9-19h and my bags have not arrived. It is now 19.30.
No communication from the company and the customer service line is closed so I have no idea where my bags are…
Incredibly worrying that my personal belongings are somewhere and I have no idea where they are. Also a waste of my time and money as I cancelled work to be home all day to receive them. (It is a long delivery window so they should have arrived in that time!)

Perfect, just a little late the pick up of the bags

Apart from the late delivery, my 2 suitcases were soaked wet when they finally arrived! They must have been standing in pouring rain for hours and as the foil had been torn off at the top of the suitcases in order to do whatever, my belongings were completely wet and smelly. I had to wash everything and items that can not be washed in a regular washing machine, I had to give to the professional cleaner. That cost me EUR 82,00 !!! Some items, like books and souvenirs are completely ruined and had to be disposed off. I am super upset with this awful handling of my suitcases. I am a frequent traveller and have never experiences such an incompetent service in 12 years!
So what are you going to do about it???

Completely satisfied of this service !!! I recommend to anyone who needs to send a luggage from a country to another one !!!
Vote : 5 well deserved

I am a student and I chose bagexpress to deliver my 2 bags to Sweden and the service was absolutely pathetic. First there is no real time tracking of the package so you wouldn’t know where exactly your stuff is and they have chosen UPS as their delivering partner whose service is even more pathetic than bagexpress. They don’t call while delivering and leave saying that you were unavailable. This happened with me 3 times and later they sent my stuff back to Italy after 22 days. I had to pay again the same amount to bagexpress to re-ship my bags. I have used many services before but never have I encountered such bad experience and irresponsibility. And even after it came here in UPS I had to go myself to collect my stuff after 30 days.Needless to say this was my first and last time using bag express. I don’t think they understand and respect your time, luggage or money.

The pick-up day was not respected, I had to reschedule another day with restricted timeframe,
In this second case the pick-up happened hours later.
I lost almost two days to deliver a trolley

You need to give a much smaller window time for pick up,or a tracker system so we can track it.